Business ProfileforJiffy Lube #149

On September 1, 2023, my daughter went for a routine oil change at a Jiffy Lube located at *********************************************************. At the moment the service was good no issues, as she takes the vehicle down the road, the vehicle started emptying all the oil and she was left stranded on the side of the road. We called Jiffy Lube and was told to take it back, we had to contact our insurance company to have the unit towed back. Once there the vehicle would not turn back on and was told we needed to leave it since they believe it was the starter that went bad. We left the vehicle there and came back next day 09/2/2023 to pick up the vehicle. Once there we were told the vehicle has an after market starter placed (which we are not happy with that), then was told that the car has a protective feature when oil is low and just needed to be reset. The car has been running well BUT the hood has cosmetic issues due to a dent in the hood. I filed a claim with Jiffy Lube (claim # ********) I was told that a supervisor *********************** would reach out to me, I have left numerous messages and have not gotten any responses from **************, I again contacted Jiffy Lube and finally got an email on a Sunday from ************** requesting a call back, I have done so and no call back from **************. Jiffy Lube did refund for the oil change and gave us a free oil change (that we will never use) but no response in reference to the vehicle damage. I am looking to have the vehicle properly repaired.