2 Customer Reviews
Review from Jessica S
1 star04/28/2022
I signed my contract and paid my $400 hold deposit to countryside village in Tampa,FL on 10/15/2021. I have all my contracts and receipts to prove it. It does state non-refundable UNLESS after 8 weeks a unit has not came available. During that time frame I was not contacted by anyone regarding a unit. Fast forward to earlier 2022 I go to a sister location to pay to do a credit check so I can open myself up to availability of the other parks to hopefully get something. I was told by the park manager that my hold deposit was never noted in the computer system so that is why I hadn't received contact after I paid the deposit. So $400 and mee needing a place to live was wasted time. I sent a certified letter by mail to the home office in Brandon, FL explaining everything and how I would like my $400 back. I just received the letter back saying it was forfeited due to not complying. But from October 15th when I signed the contract to 8 weeks later and even past that I was not contacted Regarding a unit so how am I not complying???? There is no number to contact anyone. The only way is through mail. This place will take your money and not put you into anything or if they do it is ran down and no where near worth the price they are asking!!!!! I need my $400 back!!!!
River-Run Mobil Home Park LLC Response
05/03/2022
Ms. ****** - Upon further review of your request we did have two units come available for you, but they were turned down. However we are going to make an exception and go ahead and refund your hold deposit of $400.00 that was put down in October.Customer Response
05/04/2022
The 2 units I turned down I was contacted about 3 months after I first paid the $400 deposit. The contract specifically states unless after 8 WEEKS. 8 weeks from date of signed contract would be 12/15/2021. Which I was never contacted Regarding a unit during that time frame. So yes please send my refund as I have requested.River-Run Mobil Home Park LLC Response
05/11/2022
Ms. ****** - Your refund went out on 5/4. Certified # is XXXXXXXXXXXXXXXXXXXX.Review from Terry G.
1 star12/13/2021
We put down a $400 deposit and never got see any trailers. I want my refund? She never called back and no one answers the phone, now I'm sitting writing a certified letter
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