ComplaintsforKliken.com

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have paid ****USD to see my e-commerce being published on ****** shopping. After a little time the campaigns were approved, the campaigns started to have issues. Eventually, they got blocked and my ****** merchant center banned. I asked several time for a refund of the unspent budget but they never went through. Specifically, their alleged "support manager" named ******* is ghosting me since more than 2 weeks.I ask for a complete refund of all the unspent budget immediately. Otherwise, I will proceed to file this complaint to court.

  

  Business response

  02/06/2024

  The customer requested the cancellation of their campaigns, refund of their unused campaign funds, deletion of their account and processing of a forget me request on January 6, ****. Based on system requirements, these have to be done in a specific order.

  As such, on January 15, **** we suspended all campaigns. This is because campaigns normally run for 30 days after cancellation - but the customer requested immediate suspension, of which is not within our terms of service which they agreed to (nor is the provision of a refund), however we agreed to provide both of these as gestures of goodwill. 

  Once suspended, we note that refunds will be processed within ***** business days, with another **** days to allow for the funds to be credited back to the original payment card. We were delayed slightly in the processing of the refunds, but this occurred on 2/1/****.

  The customer however refers to an amount of $2,150.00 in their complaint. Per their original email, and actual spend data, we were only able to issue a refund of $596.25 as their campaigns had been active and running prior to the suspension they requested. 

  The customer also has stated in a complaint to us that we failed to provide the agreed upon services, which is incorrect. We provided the services as contractually agreed and explicitly note within an onboarding questionnaire which the customer completed that the ultimate ability to run ads is dependent on the selected Ad Platform. In this case, ****** ultimately suspended the customer's account due to Misrepresentation. While we understand the frustrations that arise from this, ****** had no involvement in the suspending of the campaign. Again, the appeal decision was/is made by ****** - and once made there is nothing ****** is able to do as it is ultimately ****** who determines who can, or cannot, operating on their platform.

  Attached are screenshots of a user's attempt to access the Customer's website.

  As of today, the refund has been processed - however since the customer has an open complaint, we are unable to cancel the account and process the forget me request. Once the complain is closed (for BBB and via confirmation from Customer)

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased their ****** Ads extension for my online store. Paid the $150 to run my ads, but the extension stopped working. Contacted support via email, and never heard anything. Called support and they claimed to have escalated the issue to a higher department. Still nothing. Im still trying to get my money back from these guys. Do not use this company.

  

  Business response

  07/18/2023

  Hello,

  We are uncertain as to the nature of this complaint. The customer was contacted by ****** on June 19, 2023 to inform them that their website violated ******** content policies, as set forth and managed by ****** directly. When this occurs, we are unable to provide the ****** Shopping Services to them. Their account was cancelled, to prevent future billing attempts, and a refund was initiated. That refund was confirmed as processed by our payment processor on June 19, 2023. 

  The customer was informed about this again on July 3, 2023 when they called our Support Team. At that time, an agent informed them that their refund had been accepted and shown as processed, and they would need to discuss with the financial institution who had issued their card as to the status of funding being returned as, from our platform, the refunds were generated and completed previously. Documentation attached outlining the contact with the Customer and extract of the payment processing platform showing the return of the funds as discussed. 

  Kind regards,

  *******

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $300 for my ads, and it ran for about 3 days and out of nowhere it has stopped running. I have contacted the business multiple times, and I keep getting an automatic reply saying someone will contact me, but no one ever does. Ive been doing business with them since the beginning of 2022, Ive not had an issue before. They were always very responsive. Out of nowhere, I cant get anyone to contact me at all. *** tried calling and cant get anyone either. I wanted a refund of what I paid, because they have been able to help out in this way before when it fell through, but it looks like *** lost out on my money now.. plus with no response from them for 1-2 weeks, Im not sure what to do anymore. This is costing my business money.

  

  Business response

  11/11/2022

  Hello,

  Please note, we proactively contacted the customer on the following dates to inform them that the billing credit card used to pay for our services had been unsuccessful and until the payment was resolved, their campaign was at risk of being paused. This was specifically related to a billing item called the 'automation fee'. 

  Oct. 2, 2022 (x1 contact)

  Oct. 10, 2022 (x2 contact)

  Oct. 13, 2022 (x1 contact)

  ******************** then contacted us on Oct. 21, 2022, to which we replied on Oct. 21, 2022 and set our standard expectation that it may take 1-2 business days to review and respond. Further information was provided to ******************** on Oct. 28, 2022 and Nov. 2, 2022 with regards on how to resolve the issue. There was some contact in the dates between Oct. 21 and Nov. 2 which were merged into a main thread to allow for a more efficient review and response communication path. As of today, ******************** campaign is running and generating positive performance. We have no communication from ******************** since Nov. 2, 2022.

  We believe this matter to be closed, with our team have successfully supported ******************** in resolving his billing issue and returning his marketing campaign to an active state.

  Kind regards,

  *******

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I employed ****** services in mid September. I paid $150 for product marketing on ******* I have not received the service I was charged for. I have asked for a refund which has been steadfastly ignored. Every time I ask for an update, I get an email that says Ill get an answer within 1-3 business days. *** received this same message in 4 separate emails. I dont believe they are legitimate, I think its a scam. Why string people along with promises of an update, when here we are a month later and I still havent received what I paid for. Plain and simple, this is a scam. They took my money, acted like they were working for me, lied to me about possible resolution, and have ignored my refund request.

  

  Business response

  10/13/2022

  Hello,

  I (********************* - ****** C.O.O.) spoke with ***************************** via phone on October 15, 2022 at 12:01 PM EST (CFox (no. ************ received call from ************). ******************** is a customer of ******'s under Master Account ID: *********.

  On this call I discussed the complaint, and noted that all information provided to ********************** during the course of his interactions via ******'s customer support ticketing service was complete and matched ******** system information. However, it was understood that given the information contained in the tickets to ********************** this was not / would not have been overtly clear. 

  I offered to submit a manual review to ****** in relation to ******************** account in order for it to reviewed and noted that this could taken between **** working days, but likely longer given current waiting times ****** is experiencing from ******. ******************** declined and requested a full refund be issued, which I accepted. 

  During the course of the call ******************** noted that he would rescind the complaint, and to note that ****** and he mutually resolved the issue at this time. 

  Kind regards,

  *******

• Initial Complaint

  04/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I opened e-commerce store in 12/2021 and Kliken has stolen robbed and took every penny I have thousand of veiws and they have stolen ALL THE META DATA with this hack that was found in the darkness we had to go DEEP! in my account to finds this HACK and I have been telling them for months my account is HACKED I have screen savers this company has out right STOLEN MY IDEAL AND HAS STOLE EVERYTHINGFROM A NONPROFIT ORGANIZATION I HAVE TO FEED THE HOMELESS they have filed fraudulent license and now Theft, Hacking and Identify Theft of my life, my PayPal, cash app,greendot and donations have been stolen by the HACK I found in my account that is directing stealing All my META DATA I have filled a police report with the F.B.I Cyber crime it is over $400,000.00 missing from my store the whole store was stolen with my BLACK LIGHTS CUBE SCREEN SAVERS... This is the hack found DEEP DOWN IN THE DARK WEB on my account... DONE BY KLIKEN..... ( use duckduckgo.com to pull up.) This was done on purpose and deliberately KLIKEN STOLE MY WHOLE LIFE AND STORE FROM ME KLIKEN STOLE AND STILL IS STEALING FROM AN NON PROFIT Organization and have stolen my creative ideal KLIKEN HAS STOLEN MY IDEAL STOLE IT ALL I do have my lawyers getting ready to file court papers on Ewicd, K***** and Richard K********* and Google Meta Data, Kliken have stolen thousands of not millions from my store and me I AM DEMANDING ALL REPORTS NO BLANK SPOTS FOR THE MONTHS OF DEC, JAN, FEB, MAR AND APR. THE MONTHS YOU KLIKEN HAVE STOLEN FROM ME AND MY STORE THEY HAVE REFUSED TO give me that or RETURN the moneyI and views emails and stats they have refused to show me because these devil's has STOLEN EVERYTHING... Where are these more it's more but this is all I can load up. Where is my money KLIKEN????

  

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/02) */ Mr. ***, You created an account with us on December 27. You first contacted us on January 30 to ask about our services and one of our support personnel promptly responded answering your questions. You requested we launch a Smart Shopping and a Google Surfaces campaign on February 2. We created a feed and uploaded the selected products to Google, a service we provide to thousands of other small businesses every day. On February 3rd your products were live on Google Surfaces, but were still under review by Google for Smart Shopping. Over the next couple of weeks our support personnel tried to explain what was missing from your site to gain Google's approval for your Smart Shopping camapign (e.g. Refund policy, Contact information, etc...). We do not control the content on your site so these policies needed to be put in place by you. When Google did not approve your products we refunded you for your campaign. While we cannot control whether or not Google approves you or how long it takes we do sympathize with the frustration you feel. You contacted us in April claiming the Google verification meta tag hacked your site and stole all of your money. While this is an impossibility given what meata tags are, we tried to help you determine what the real issue was because we ultimately want you to be successful. We repeatedly asked for more details, and spoke with you on the phone multiple times trying to see if there was any way we could determine what your problem is and point you to whatever the real root cause. We do not know what you mean by "Stole My Ideal". We ***'t know what you want us to look at on DuckDuckGo. You have access to all the data we have through the application dashboard. Given that your Smart Shopping campaign did not go live there will not be any analytics data on that. There are additional reports available through Ecwid in your Ecwid control panel. We do not process your orders or payments, that would be whatever payment gateway you are using. We have no control over your site, your domain, your payment processor integration, your checkout process or anything else. We don't have access to any of your bank accounts, cash app, paypal, greendot or any other account. If those accounts have been compromised then I would suggest you contact those companies so they can look through access logs to find how your account was compromised and hopefully recover the funds. I would also suggest you change your login info to all those places if you have not already done so. The URL you provided our support personel just goes to a domain parking page for Name Cheap that is used when a domain is first purchased, but not attached to a website yet. Again, we are happy to help in any way we can and we hope you get this sorted out and continue to help those in need. Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys are lieing! This is the ILLEGAL HACK TAG THAT IS CONNECT TO RICHARD K********* NAMECHEAP ACCOUNT D-BRAINFASHIONTRENDS. YOU HAVE NOT TAKEN CARE OF ANYTHING! THIS TAG WAS FOUND IN THE DARK WEB WHICH WAS DELIBERATELY PUT THERE AND MY TEAM OF CYBER SECURITY FOUND IT. WHO IS FUSUBO? WHY IS ALL MY PRODUCTS CONNECTED TO THE CEO OF KLIKEN? WHY HAVE I NOT RECIEVED A FULL DATA ANALYSIS FROM DEC 2021 UNTIL CURRENT? WHO IS TRASHMAN IS IN PHOTOGHRAPHY? WHO IS E-WOAX? WHY IS D-BRAINFASHIONTRENDS SHOWING FOR MY STORES DATA? I KNOW THIS COMPANY KNOW THE ANSWERS BECAUSE ITS ALL CONNECTED TO RICHARD K*********, WHICH IS THE CEO OF KLIKEN. HERE IS YOUR TAG!! GO IN HERE AND SEND MY FUNDS AND EVERY PIECE OF DATA BACK TO MY NON PROFIT ORG. THIS IS RICHARDS ILLEGALL TAG THAT HE'S BEEN USING TO STEAL MY BUSINESS. IT COMES BACK DIRECTLY TO HIM AND A FEW MORE AND I'LL LET THEM EXPLAIN IT ALL TO THE PROPER AUTHORITIES AND THE JUDGES. Business Response /* (4000, 9, 2022/05/06) */ Mr. ***, Richard K********* is not the CEO of Kliken. We have no relationship with Name Cheap. They are a seller of domains. I have no idea who or what Fusubo is. I have no idea what E-Woax is either. As for Trashman Photography, given the similarity to the username you used when creating the account and sending support requests, I believe that is you. Again, if you can calmly explain what you are seeing and where, we can try to help you sort it out. I ***'t mean the meta tag. That tag is placed in your store when you try to launch Google advertising in order to verify that you are the owner of the site that you are trying to advertise. It is surrounded, in the code, with "HTML Comments" with our company name in it so that you can identify which of your Ecwid Plugins it is for. If someone was trying to steal from you they probably would not leave their name. Was d-brainfashiontrends.com your domain? If so it appears the registration expired. You have to renew your domain registration annually. If you don't the domain is generally pointed to a "parked" page instead of your website until either you pay for another year or they sell the domain to another party. If you have a security team who is telling you that a Google Site Verification meta tag is hacking your accounts somehow I would recommend you hire a different team. Meta tags are simply a way for Search Engines to catalog your site for search results. If you would like to read about meta tags online just type Metatag in your favorite search engine and read one of the many articles that come up. As for the "Full Data Analysis", you have not received one because we don't know what you are asking for.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩