Business ProfileforSomnis Sleep Systems

We purchased the **** adjustable bed from Somnis on 5/20/22. One of the main selling points was that there was a very good warranty that came with the bed, since we paid a total of $4000 for them. About a month or so ago, one of the adjustable frames began to squeak and make noise when we would shift at night. It was loud enough to wake us up. We contacted the warranty company who told us to use wd-40 to fix it. We responded to say that we were not comfortable with that because there were a lot of parts and we were requesting a technician come and take a look. This was supposed to be covered under the warranty. After several correspondences back and forth between the warranty company, who stated they would send out **** and then a technician, they stopped responding. A technician was never sent out. We then contacted Somnis since they were the ones who sold us the bed and told us there was a warranty. After several phone calls and their attempts to reach the warranty company, we still have not had a technician come out. They sent us a small container of what we are assuming is lube, but have not reached out to set up a time to come and fix the issue. We would like them to come out and take a look at the problem.