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ComplaintsforEat Right
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was billed for meals I never received and was told I would receive a credit, but never did. $265.57 I was billed even when I cancelled the meals for the week, was told I would get a credit but never did. $265.57 Meals are shipped out Wednesday and delivered Friday, one week I received the meals late Monday afternoon. All the meals were warm and spoiled, all ice melted, so I sent pictures of the food and told I would be refunded. I was not refunded. $265.57 I have made multiple attempts to contact the company thru email and phone calls with no response or acknowledgment back from the company. I have now froze my account until this is resolved so they do not charge my account each week. I have filed disputes with my credit card company to receive credit on other issues in the past with this company I have had many problems with this company for the past 6-9 monthsInitial Complaint
08/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for their program July 27, 2023.I immediately emailed them to pause our account after the first batch of meals, as I wanted to make sure my wife liked them, because they are $193 a week if we continue. In their sign up emails and confirmation emails, all it says it to email them or call if you would like to pause your membership or cancel.Well I have called over 30 times, sent 3-4 emails. Tried contacting them on Instagram. Have not heard a single word or talked to anyone. Have since been charged a 2nd time (Aug 6, $193.99), even though I asked to pause membership.In the end all i want is for them to cancel my membership, and refund me the 2nd charge of the $193.99 and any future charges that *** happen until this gets settled.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.