ComplaintsforWeight & Body Solutions

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a Groupon from Weight and Body solutions. It costed around $200. The order was for 2 IPL procedures. I went August 25, 2021. The first procedure started. The woman who performed it started without cleaning my face at all. She told me it was supposed to hurt a little bit for you to feel it and for it to work. It burned a bit and she put a fan focused on my face. I had the worst ***** all on the perimeter of my face. There was more of my face damaged than not. After 4 days, I returned to the business and the person who worked on me told me I looked normal. She recommended me to come back for the 2nd session because she needed to complete the Groupon deal and because she said my face did not look out of the ordinary. She did not tell me that IPL are not done on people of color. I learned this from a dermatologist I went to much later. This is because of the melanin in my skin. I have patches that have no pigment that I have to cover with makeup or specific hair styles. My face had 2nd degree ***** and has not fully recovered because it won't. This is the worst outcome for a beauty procedure. I went in looking for cosmetic help and am now left with unfixable, permanent damage. I have spots and patches that have overproduced melanin as well. My face is covered in imperfections.

  Business response

  10/25/2022

  This is to inform you that we saw the complaint from ******* A for the first time on October 13, 2022, and I wish to respond as follows:
  
  (1) I apologize for taking some time to respond to this complaint. This is because I am the new manager here and I wanted to research her complaint so that I could get a detailed background  of her complaint.
  
  (2) Our records show that she was a patient at our practice in August 2021 when she was treated, this is more than one year ago.
  
  (3) Our records do not indicate that she experienced any negative effects after treatment, and I see no records here that she called to complain.
  
  (4)  Her complaint indicates that she experienced some negative effects and that she was and is clearly dissatisfied with the service and the care she received at our practice.
  
  (5) This is not the outcome that I would have liked to see with her treatment and that of any of our patients and I know that she must be feeling very upset and perhaps even quite angry.
  
  (6) I can imagine her frustrations. I would be frustrated too if I experienced something similar and no one responds to me, but I wish to assure you that our records do not indicate that this was ever brought to the attention of management.
  
  (7) I hereby offer my sincere apologies and would like to meet with her if possible to discuss this incident and see what we can do to rectify the situation and bring about an outcome that will be satisfactory to the  her. We value each of our patients and we always strive for an outcome that is satisfactory to each patient.
  I will reach out to the customer within the next 48 hours and keep you posted.
  Please, feel free to contact me with any questions.
  
  Sincerely,
  Spring *****
  General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩