ComplaintsforMotto Mortgage Paramount
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We worked with Motto Mortgage Paramount on our recent home mortgage. The experience was a nightmare, as we closed 1.5 months later (May 20th) then our initial 30-day closing date of April 4th. We were lied to and misled for the benefit of only Motto Mortage. Loan interest rates were never locked in and thus cost us thousands of dollars more on a yearly basis. Our initial loan originator, *************************** badly mismanaged out file and we were transferred to the Branch Manager, ***********************, who promised us he was our number 1 priority. *******, after working on our file for less then 10 days ceased all communication with us for 5 days before closing. Our escrow deposit of 12K was hanging in the balance. I drove one hour to the office to speak with *******, however, after waiting for two hours I was informed by his assistant that he was avoiding me and not going to show up. This pushed closing back another two weeks and the sellers were now demanding more money, that we paid out of pocket for the mismanagment of the loan. After closing I spoke with the owner of Motto Mortage, ********************** who promised to "make me whole". He told me that he would reimburse me the $1500.00 out of pocket I paid additional at closing as part of the seller demands to not cancel the contract. After waiting for 7 days to hear back from ****** he contacted me and told he was not going to be refunding me the money he promised. I am happy to expand on this further, but I am limited by a number of characters in this complaint. This complaint is highly nuanced and complex, and comes with many lies and false promises that directly impacted my financial well being, placing myself and my family as the sole victims of a predatory lending agency.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.