Complaintsfor2 College Brothers Moving and Storage - Tampa Movers

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved from H3332383838**343530H to ****************, **. on May 28, 2023 and used services of 2 College Brothers H3234393039**37**3731H Company. I packed many items by myself before their arrival. Had a count of 40 boxes packed and sealed by me and numbered as well with identification of areas as masterbedroom bath, kitchen, etc. Had the list with me and took pictures of them. I took pictures as well of my furniture items.Company total charge was going to be $5,014 for pick-up, H31**32**313530383033H and delivery to new place. This quantity was paid in full by **** ended up only needing 30 days of H31**32**313530383033H at their facility. The delivery date to new place was schedule for June 23, 2023 and it happened exactly that way.The main person in charge of all movers that came to deliver told me there was a small dresser that a leg got broken and they sent it to be fixed and I should have it the week after June 23, 2023.As I am unpacking, I noticed I'm not finding items that I remembered I packed and started getting a strange feeling. Sure enough, I went to the box's list I've made of boxes I packed myself and found boxes **** correctly. Next box is # ** marked by me. So in total I was missing 13 boxes!I started getting upset. Called them, and answers were vague. Finally they transfer me to their complaint department and I had a conversation with a lady. I explained to her that I noticed the truck had some boxes at the end of it before they left from my place the day of delivery and that since I hadn't start unpacking, wasn't aware I was going to miss so many boxes. She said only one customer's belongings per truck, so she was going to look into that.They refunded me only $630.00, which obviously doesn't cover my loss. Nothing to this day about my broken dresser. This company is unreliable to me. I want more $ remuneration and want to recover my dresser, even if it's broken. Some of these lost items were priceless to me.

  

  Business response

  07/31/2023

  Hello *******, as you know we are working together on recovering your lost boxes as well and the repairs to your dresser are already underway. Your resolution is in progress which was initiated right away. Packed by owner boxes are subject to the minimum liability of $0.60 as we were never made aware of the contents or their value since you packed them before we arrived, however we were happy to offer you over 5x that amount for the inconvenience while we worked to locate the boxes. We will provide BBB with a copy of your signed agreement that outlines the policies mentioned above and look forward to completing your resolution soon. 

• Initial Complaint

  10/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Miss quoted on transaction, under performed, over charged and threatened. (please see attached document).

  

  Business response

  10/26/2021

  Business Response /* (1000, 9, 2021/10/19) */ ** THE FOLLOWING EMAIL WAS SENT TO THE CUSTOMER TODAY 10/14/21 AS HE HAD EMAILED US A COPY OF THIS COMPLAINT JUST AFTER FILING WITH BBB** Mr. ********, If I recall our conversation correctly, you had agreed to forward your complaint over to us a few days prior to posting it so that we could review and address the situation with all of the information at hand. We were hoping to be able to provide a resolution for you directly and immediately following that promised email, however we are just now receiving it on 10/14/21. Our records indicate that the charge for the second day of $750 was never processed, and in addition to waving that bill, we would like to adjust your previously paid invoice to your originally quoted price of $1,832.00. As we mentioned previously, we are working internally to resolve the service related concerns and can assure you this is not something that we are taking lightly. We deeply regret the way you were treated and promise that the service you received this day does not reflect our values nor our respect towards our customers here at 2 College Brothers. We hope to use your feedback as an opportunity for learning and improvement within our organization. Consumer Response /* (3000, 11, 2021/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ashley, I respectfully decline your offer. My attachment on 10/15 clearly shows a copy of a check made out to 2 college Bros on 9/24 and cleared my bank on 9/28 in the amount of $2,825.00. Are you still denying 2CB was paid your erroneous billing? In speaking with you on 10/15, you commented that you felt 2CB did 80% of the job you were contracted to do. To expedite this matter to conclusion, I would accept a $1,459.40 refund from 2CB. This is 80% of $1,832 (high side of 9/24 quote) subtracted from the $100 deposit plus $2,825 check cashed by 2CB. Please advise Business Response /* (4000, 13, 2021/10/25) */ Good Afternoon, This customer is attempting to negotiate on a bill for services that were rendered, because he was not happy with our movers. While we are incredibly sorry that he was not satisfied with the services, we can confirm that he was billed properly for what was completed and we stand by our original offer of a service discount for consideration of his complaint. Thank you - Ashley G. Consumer Response /* (3000, 15, 2021/10/25) */ I do not see 2 College Brothers and myself coming together on this matter. Consumer Response /* (3000, 18, 2021/10/25) */ This business is claiming they completed a job that they clearly did not complete via the pictures provided. It is still unclear if they even acknowledge cashing check #1059 for $2,825.00 provided to them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩