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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
January 2 2024. We had our furniture in storage with them for 18 months. They moved it from our house and stored it while we were having our new home constructed. When they delivered the furniture to our new home there was quite a bit of damage to some of our furniture. There were also several boxes marked fragile that were crushed. We paid them by check for all previous transactions but they refused to take one for this move. I was forced to pay by credit card as they stopped unloading. We quickly contacted them to let them know about the damage. Their driver also took pictures.They said they had insurance and would either repair or replace the damaged items. From then on we could not communicate by phone, only via email.There were two full truckloads of furniture. They only covered 7 thousand pounds and offered only $145 for damages. The items damaged are worth thousands. They also refused to send a repairman.We tried to hold up the credit card funding and now know why they would not take a check.We want them to fix what they damaged.There are several complaints already filed on this company. They should be out of business.They were very happy taking our money for the past year and a half.
Business response
02/28/2024
**************** was offered a settlement based on the level on valuation selected prior to the move day. **************** declined our offer. That offer still stands if he would like to accept it.
Customer response
02/28/2024
Complaint: 21355800
I am rejecting this response because:
That response from the company is pure fabrication. There was never a valuation done before the move shown to me. There was never a contract signed for this move. Ive requested a copy that they have not provided. This company should be shut down. That is why they insisted on credit card payment I was forced to give as the crew was told to stop the move. They had no problem accepting my checks for the past 18 months. This was done to prevent me from stopping payment. They apparently have so many complaints you cannot speak to them and can only communicate via email.Sincerely,
*******************************Business response
03/01/2024
**************** was provided screenshots of the digitally signed contracts that were signed previous to loading his goods during the claims process. ******* sent screenshots of time and date stamped signatures. That signed contract outlines valuation. Would you like an additional copy for proof?Business response
03/06/2024
Please see attached contracts. One form 2022 that was signed before we began any work. The other invoice is from when the items were delivered this year.Customer response
03/07/2024
Complaint: 21355800
I am rejecting this response because:We never received a contract for the move from their storage in Tampa to our current house in January. When we requested a copy of the contact on 2/7/24, they sent us via email the contract signed on July 27, 2022. There was no new contract provided. From July 2022 - January 2024, we were contracted for storage services only. A new contact for this move should have been provided prior to us for our review and signature before the move. All they provided was an email estimate. The contract attached is a forged contract. Look at the differences in my signature. This is blatant fraud.
Re: Estimate. The estimate was significantly lower that the actual charge. When we questioned that, they said it was due to the amount of time it took to load the furniture. How are we supposed to trust that, we werent there when they loaded it. They can be fabricating or padding that estimate.
Originally, we just wanted our furniture repaired. Now, this is fraud and we want our money back.
Sincerely,
*******************************Business response
03/08/2024
*************** is accusing us of criminal fraud. We are ceasing communication through the BBB and will refer this to our legal counsel.Initial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would NOT recommend them, especially for packing. It seems like every other box we open contains a damaged item. I asked for specific care in packing artwork and it was basically just put into a TV storage box without any additional cushioning or wrapping. We also can no longer use our reclining loveseat--they lost the connecting piece to the two chairs so it is unusable--as well as our day bed which has a cracked and broken frame. One of the TV's they packed is no longer working.IF you decide you must use them, please look into additional insurance as whatever was damaged or missing was not covered by the insurance they offer.They may appear to be less in cost because of the way they calculate the cost by weight but in the long run they are more expensive. The "free month" of storage sounds good but if you go over by one day into the next month you are charged the FULL month of storage fees. No pro-rating costs if you take advantage of the free month. Better care should be taken with personal items, regardless of the value. If you entrust them with your things, you should expect to get them back undamaged and useable!Business response
02/16/2024
**************** filed a claim after delivery of his storage claiming damage and missing items. We processed a claim in accordance with the level of coverage selected. The deductible was not met. ******************** claim was marked closed.
Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I HIRED **** THRU A MAN NAMED **** AND AFTER HIRING **** AND PAYING $1029.00 MARCH 28,23 WE HAD AN URGENT REQUEST FOR ****. I CALLED EVERY A DAY FOR A WEEK BEFORE WE HAD TO MOVE SOMETIMES 2 OR 3 TIMES A DAY AND ***** WOULD ANSWER THE ****** I ALSO LEFT SEVERAL VOICEMAILS TO WITCH NONE WERE RETURNED. BECAUSE OF THIS , AND NOT GETTING THE RESPECT OF A RETURN CALL WE WENT WITH ANOTHER BECAUSE WE THOUGHT WE WERE BEING SCAMMED. WE DID NOT EVEN USE YOUR SERVICES BECAUSE OF OUR FEELINGS OF BEING DUE TO CUSTOMER ********************** NOT RETURING CALLS SO I REQUEST A FULL REFUND FOR THE AMOUNT WE PAID U SINCE SINCE WE COULD NOT USE YOUR SERVICES DUE TO YALL FAILING TO RESPOND TO OUR NUMEROUS REQUESTS. THANK YOU!!Business response
04/27/2023
I am sure this is not our customer. We have no one here named ****, nor have we ever had anyone named ****. We do not do business in ******** and I cannot find any record of a ********************* in our system. I think she has the wrong business, we are located in Tampa, **. I see her address is in ********. Plus I see no payments for that amount around that date. Please help her find the actual company she hired, thanks.Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired company to move entire household goods. Upon move our movers dropped grandfather clock causing major damage. The movers representative came to me all apologies that he had dropped the clock and not to worry about it as his employer would take care of the damages. I filed a complaint with the company and they I. Turn refused my claim stating they only covered .60 per pound and the clock did not weigh 100 pounds. I explained that this did not happen in the move while on the truck that it happened in the driveway as they were loading. The company Still refuses to discuss the issues and take responsibility.Business response
02/23/2023
Not sure what client means by refusing to discuss. We processed a claim, which was denied because there was pre existing damage on the glasswork side of the grandfather clock. ************** was explained this when his claim was denied. We cannot be responsible when a piece of glass is already chipped, gouged or cracked before we handle an item.Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of incident 8/27/22 This all happened today. My family hired movers to move into our new home. The company's name is The Movers ************************************************ Website themoversusa.com. They reached our new home in 2 trucks filled with our personal belongings. They said they were unable to drive the trucks into the driveway safely. They did not even make an attempt to drive unto driveway. This was at 2pm. They waited 2 hours doing absolutely nothing. After hours of deliberation with the manager named ***. We(me and Cal) agreed to have the trucks unloaded at the front of the driveway. The problem is the employees refused to unload our property. (Reason unknown). While on the phone Cal stated he was the owner which isn't true. He also began to berate me over the phone and make false accusations in regards to what actually transpired during their visit. Once the employees refused to unload our property. One employee even stated they quit. They jumped into the trucks and left with our property. *** stated they can not come back today and we would have to wait until Tuesday to get our belongings. He also refused to return due to employees making false claims. There was 6 employees there using profanity and showing aggression. Being verbally abusive to say the least. They left without consent with our property. Threatened to charge us ***** dollars in order to get our property back and refused to bring our property back to our home. Please contact them and have them return our belongings thank youBusiness response
09/07/2022
We have resolved this issue. The customer has retrieved their belongings and their account has been settled. There shouldn't be any further need to mediate this complaint.
Regards,
***********************
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.