Complaints

This profile includes complaints for TGH Imaging's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TGH Imaging

  2700 University Square Dr Tampa, FL 33612-5513

• 

  TGH Imaging

  PO Box 30728 Tampa, FL 33630-3728

• 

  TGH Imaging

  2 Tampa General Cir Tampa, FL 33606-3571

• 

  TGH Imaging

  14499 N Dale Mabry Hwy Ste 150 Tampa, FL 33618-2071

• 

  TGH Imaging

  3350 Bell Shoals Rd Brandon, FL 33511-7637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** Tower Imaging is billing us $1854.00 for a breast magnetic imaging for 07/20/23when at that time her insurrance was Aetna Better health #********** she had to another image done by tower with contrast on 10/19/23 we were told that because they have problems getting paid from aetna better health they were no longer accepting aetna and that we will have pay $****** before the 10/19/23 appointment which we did and be billed the other ****** but all the ******** have the $1854.00 as patient responsibility so we've called ePayitOnline about this overpayment on the bill and requested a bill with the correct amount on it and have not got one yet we did not switch to Simplyheathcare#********* until 11/1/23 the last bill seems to show they sent the $1854.00 bill to simlpyhealthcare instead of aetna Please help us we were only suppose to have a bill for ****** we requested to pay to $100.00 mo. being on social security only but they wanted all or else ePayitOline said Sincere Thanks ******************** ****************************** My disabled wife with breast cancer whom I have power of attorney of

  Business Response

  Date: 05/16/2024

  I apologize for your experience and appreciate you bringing it to our attention. I asked a manager to reach out to you by phone and hope that conversation helps to answer your questions and resolve any issues. Unfortunately, we cannot discuss or go into detail about patient information through this site due to HIPPA. If you would like to reach out to us in the meantime, please email ************************ or call **************. Thank you.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dismayed by the lack of professionalism and service I encountered during my visit 1/3/24. Firstly, I was shocked when the imaging center staff attempted to refuse conducting the breast MRI. The refusal to perform the scheduled breast MRI without clear justification is both unprofessional and unacceptable.Furthermore, despite the attempt to deny the procedure, the imaging center failed to provide me with accurate results, claiming that there were motions affecting the image quality. I find this explanation perplexing and highly questionable, as I have undergone multiple MRIs in the past without encountering any issues related to motion artifacts. I did not move during this process. This lack of transparency and communication regarding the results adds to my frustration and concerns about the quality of service provided by your facility.I must express my disappointment in the overall handling of my appointment and the apparent lack of commitment to patient care at your imaging center. It is disconcerting to suspect that such incidents may be motivated by financial considerations rather than genuine concerns about medical accuracy and patient well-being.As a result of this experience, I am compelled to notify my insurance company about these concerns, as I believe it is crucial for them to be aware of any potential unethical practices within the healthcare system. I am hopeful that they will investigate this matter thoroughly to ensure the integrity of the medical services provided under their coverage.I request a prompt and thorough investigation into this matter, along with a detailed explanation of the reasons behind the refusal to conduct the breast MRI and the failure to provide proper results. Additionally, I expect appropriate measures to be taken to prevent similar incidents in the future, ensuring the well-being and trust of your patients.I appreciate your immediate attention to this matter and anticipate a timely resolution.

  Business Response

  Date: 01/15/2024

  I apologize for your experience ************************* and appreciate you bringing it to our attention. I asked a manager to reach out to you by phone and hope that conversation helped to answer your questions and resolve any issues. Unfortunately, we cannot discuss or go into detail about patient information through this site due to HIPPA, but I'm glad we were able to reach you over the phone. If you have any further questions or if you need to speak to someone again, please email ******************************************* or call **************. 

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffered a work-related injury to my right shoulder. for which worker's compensation has not paid anything. I consulted an Orthopedic Surgeon who ordered an *** to try to confirm that I had suffered a torn rotator cuff. An *** was ordered, & Tower Imaging was to complete the right shoulder *** without contrast. My BCBS of ** health insurance information was provided. Tower Imaging completed the **** but unbeknownst to me did not file the prior authorization request that was required to receive health plan approval ahead of time. The *** was performed on 5/11/23, & I began to receive billing invoices (acct#: ******* on 5/**/** indicating that the bill was submitted to BCBS of ** & "no response was received." The bill was submitted by Tower on two more occasions, 7/12/23 & 8/9/23. Tower again mailed invoices to myself, indicating BCBS did not respond. BCBS did respond, advising that prior authorization was required. I have placed several calls to *********************** ****** to try to resolve this matter. Despite my efforts to resolve & process the bill so that I can pay my coinsurance owed on the bill, this has not happened. Neither company has made the simple medical necessity determination that a prior authorization seeks to confirm. While all pre-surgical workup, surgery, & post-surgical therapy claims have been processed & paid by insurance and myself, this bill has now been sent to collections. I have responded to collections, advising of the above, & providing proof that I have health insurance subject to my coinsurance. Despite efforts to resolve this matter so that I can determine & pay my coinsurance share, neither company has taken determinative steps to resolve this issue which was no fault of my own. The *** was medically necessary, and I owe coinsurance, which cannot exceed my remaining maximum out of the pocket for the year of less than $500. I never owed $1,300.00, & now owe far less subject to approval & processing by BCBS. This is buck passing at its worst!

  Business Response

  Date: 01/16/2024

  I apologize for your experience ************************* and appreciate you bringing it to our attention. Our billing manager is researching your account and will reach out to you to shortly to answer your questions and resolve any issues. Unfortunately, we cannot discuss or go into detail about patient information through this site due to HIPPA. If you would like to reach out to us in the meantime, please email ******************************************* or call **************. Thank you. 

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 21026459
  
  I am rejecting this response because:

  This company repeatedly failed to investigate this matter, disregarding my valid insurance. My account was sent to collections where it never belonged. As they never went through the prior authorization process, insurance isnt going to pay, and therefore I am not responsible for any coinsurance.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23/2023 i was refered by ******************** thyroid physician for a cpt scan ultrasound and a ct neck cpt with contrast test to tower imaging , i try calling to make the appointment , i was on hold for 40 minutes no answerd , prosseded to drive to ***************************************************** then finally spoke with one of the staff menbers and let them know that i could not make the appointment over the phone then with out a care she proceded to hand me a bussines card with the same number , she said the appointment can only be made by calling , i have now been on hod for more than one hour and no one seems to care , im in **** need of getting this test done since is time sencitive

  Business Response

  Date: 08/24/2023

  We apologize for your experience, ***********************, and appreciate you bringing it to our attention. TGH Imaging is transitioning to a new electronic medical record system and MyChart patient portal, causing higher than usual hold times and wait times. Our employees are training on these new systems, and soon, we will expand scheduling to the centers. Once you schedule your exam, we can set up your MyChart portal, where you can schedule and manage future appointments and receive your results online. These systems will help to relieve any issues patients are facing right now. We will have a representative reach out to you as soon as possible.

• Initial Complaint

  Date:07/07/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tower was repeatedly forcing me to pay an extra ****** for *** scans that should have all been covered by insurance. I called tower twice with no resolution, no call back. I also called my health insurance AVMED and they said they would try to get tower to waive the fees, as Tower was violating their contract with the ****************, but my insurance was unable to get Tower to wiave the fees and Tower has been repeatedly billing me for the above amount even though, under my insurance plan, all ***S should have been free and covered, as they were for every other *** i had in the last 4 years before the disputed one. So I paid the amount but tower should refund me the amount. To clarify the issue, my insurance provider Avmed told me by phone that basically Tower either double-billed a 2021 ***, or Tower waited more than six months to try to collect the *** fee from the insurer. And, per the contract with the State of ************************* Tower must bill the *** within 6 months to the insurer or they waive the fee; tower is NOT supposed to try to collect the fee from the customer simply because they waited more than six months to file a claim with insurance and were rejected by insurance (if that is in fact what happened). Either way, this bill should have been waived by tower if they failed to bill the insurance within six months, or if they had, it would have been covered by Avmed 100 percent. So I should have paid zero, which is the exact amount I paid for all prior ***s. I'm asking for a refund of the ****** that I paid to stop them billing me every three months with a new bill, I did not want it to ruin my credit so I just paid even though *************** said it should have been covered and Tower would not respond to my emails or phone requests to to waive the fee. Thanks, ***************************

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/08/2022 I had my regular screening mammo at Tower Radiology in Oldsmar, FL then diagnostic mammo and ultrasound on 07/21/2022 suggested by Tower Radiology and ordered by my primary doctor. First, I received a bill from Tower Imaging for my screening mammo. I called my FL Blue HMO health insurance ************ DOB ********** and they said that my mammo was fully covered but Tower Imaging never submitted any claim. After that, I contacted Tower Imaging with this info. However, later I received another bill from Tower Imaging for screening mammo, diagnostic mammo and ultrasound. I contacted my insurance and Tower Imaging. How much more bill frustration am I going to experience paying for my health insurance every month besides worrying about my breast issue results? Please help. I really appreciate your time and consideration.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 6, 2022/08/17) */ We apologize for your experience Katrina and appreciate you bringing it to our attention. We are limited with what we can discuss on this forum due to HIPPA. We will have a team member research your account and call you with a resolution. If you need anything else, please email ****************@TowerRadiologyCenters.com to speak with a team member. Consumer Response /* (3000, 8, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tower Radiology should have been submitted claim to insurance instead of sending me, a patient, constant bills. When I have a proof from Tower Radiology that bills are not coming anymore I will accept their response as a resolution of this issue. Thank you BBB for helping. Business Response /* (4000, 11, 2022/08/25) */ A manager called and left a voicemail. They will continue to call until they get through. We want to go over the account on the phone because we can not go into detail on this forum due to HIPPA.