Customer ReviewsforStone-Mart

The team at Stone-Mart have been great to work with and always bend over backwards to make sure we are taken care of. The products they provide have helped us create amazing spaces. I would highly recommend working with Stone Mart.

Karla @ Stone-Mart is amazing. Very friendly. Knowledgeable on all the products. Very prompt with quotes and super fast when shipping.

I have always got the help i need ordering materials and one of the lady's always there for ***************** its ************************* she its the best.Thank you *****************************.

9/25/2023 – I came to the BBB to file a complaint. As it turns out, you cannot file a complaint if you are in litigation. A recent complaint filed w/the BBB dated 8/11/2023, indicates similar issues as I have been experiencing since Feb. 2022. During a kitchen remodel & installation of new tile floors, I moved out for 3 months. When I moved back, I saw tile that was not the tile I believed I purchased. In Oct. 2021, I went into the Stone-Mart store in St. Petersburg. As I approached the salesperson, I told him that I had been looking for over 2 months for white tile (with a matte finish) in 24 X 24 tiles. I dealt w/Stone-Mart 7 years ago when I purchased Travertine tiles for a previous home. Being a repeat customer, I felt comfortable with them. The salesperson took us to a display w/one 24 X 24 tile. I was excited, since it was exactly what I was looking for. I asked to take a 24 X 24 tile w/me to make sure it looked the same in the condo. The salesperson told us that we could not have a tile, even when I offered to pay for it. He said I will get you a sample you can take w/you. He came back w/a piece that was 4" X 4" & was identical to the display. Therefore, I would have no reason to believe that what I bought would be any different. The sample was the same & I thought my tile search was over. The tiles installed in my condo are full of large shell fossils, some more than 4 inches long. It is totally different from the display or sample. The salesperson should have given me 4/5 samples showing what I could expect to receive. Other displays had 4 or more pieces, showing what the finished floor might look like; however, that fact that they had one tile (& a matching sample) was misrepresentative. My attorney sent letters to the Owner requesting a meeting at my condo (w/his attorney) to try and work this out before litigation. They did not even respond to his letters. After 2 years, I felt it necessary to let prospective Buyers know.

I've been a Stone-Ma ver the years in my capacity. I must say that working with **************************************** is an absolute pleasure. She is always the friendly voice when I have to call her with a strange question or while I have a customer that needs an answer in our showroom. She knows her products extremely well and all the varieties, variations, and sizes. And when I email her a request for a quote I can expect it back in mere minutes instead of the hours it used to take. She makes the entire process so much easier. Shes is TEN STARS IN MY BOOK!!!!!

***** is a great salesperson, and Stonemart has the best selection of Travertine, Marbles, and Tiles available. Between the two, you cannot go wrong.***** is very knowledgeable of the materials and pricing. She is also always quick about getting you samples for your clients.Stonemart has the largest selection of materials for every inch of your home, inside and out!!There is no reason to go anywhere else!!

Stone Mart hired my business to do shipping/Delivery of their products and services were provided But their invoices Are still pending, we tried it all, not responds. They are in collection now. Please do better Stone, we are a business too and also getting affected by you. If you provide such a good service to your client please do the same to your vendors. we Hope you can pay us soon