ComplaintsforAutoNation Nissan Brandon

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was promised new tires on the vehicle I purchased and never received them.

  Business response

  04/18/2024

  Customer was brought back in and dealer believes that this case has been settled to the customer's satisfaction.

  Customer response

  04/24/2024

   
  Complaint: 21525845
  
  I am rejecting this response because:
  
  Again this dealership has lied!!!  I have never been brought back in, and nothing has been settled!!!  Do they have any proof of this???   I can show you my car that I bought from them, that still doesnt have the new tires that I was promised!!!  I hand wrote on the original sales sheet the day we made the deal the vehicle would have new tires installed.  ****** is the manager that has done me wrong in this situation.  ****************** also agreed that I was not given what I was promised.  
  Sincerely,
  
  *********************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2014 Nissan Altima headlight recall.We completed the process to get the recall addressed.We waited one year to have the parts arrive, all the while driving with inoperable headlights and having to use the high beams.Once the parts arrived we tried to schedule to have them installed but the service employee then indicated they had only received one of two headlights.The service employee endorsed that the second headlight would arrive within 1-2 weeks.Approximately 2 weeks later, on 11/13/2023 we received a phone call stating we had missed an appointment to have the parts installed on 11/11/2023. However, said appointment was never scheduled nor were we informed of the appointment.The service employee further endorsed we would be able to get the parts installed on 11/18/2023 and scheduled an appointment.We delivered the vehicle for parts installation at 10am on 11/18/2023. As of 13:10 hours on 11/18/2023 the service team called to inform they had misplaced the headlights and were unable to get in touch with the point of contact ***** (service employee) who processed the recall and ordered the headlights.Nissan is contributing to an unsafe environment of my pregnant wife. They have continuously done so over the last ***** months without remorse for the consequences. They have blatantly disregarded customer services and at this point we dont know what else we can do.

  Business response

  11/20/2023

  We ordered headlights under the recall for the customer 6/22.  For whatever reason we never heard from the customer again after that, but we have it on record that we advised the lights were here.  Regardless, they had a headlight go out, so they contacted us last month and we re ordered a set of lights.  We contacted the wife and set an appointment for 2 weeks ago which she didn't come in for, so we followed up with her to get her in.  She came in this past Saturday to get the repair done, but parts sold the parts (they didn't set them for pre order they put them in stock (probably for inventory)?  So now we have another set of headlights on order and will be here this week.  we will set up an appointment with the customer to get her in, or pick her vehicle up, whichever is most convenient for her.
  
  The "desired settlement" as requested on the complaint is "contact by the business" which we are handling as I type this.

  Customer response

  11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new, 2023 Nissan Altima in March of 2023. 2 weeks after getting the car, it wouldn't start and I had to have it towed to Nissan to get it fixed. Now, here it is not even 6 months later and the A/C is going out. Once again, I'm taking the car to Nissan to get it fixed. It is obvious I was sold a lemon. Nissan is unwilling to do anything to rectify this situation or the fact that I'm paying nearly $500 a month for a brand new car that I have to keep taking to get repaired.

  Business response

  09/12/2023

  Please see attached file for comments.

   

• Initial Complaint

  10/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On September 23, 2021 I went to the dealership to get a car. I told the salesman I wanted a 3rd row seat. He show me this 2017 Hyundai Santa Fe and I test drove it, and he showed us some features so we negotiated a price and payment plan. When we got home we wanted to put the 3rd row seat up, and it wouldn't go up so I called and they told me to bring it back and he would look at it. Their is a strap that brings makes it go up and down it was missing. He told me to bring it back during the week when the mechanic was there. Now I understand that this was as is, but he new the seat was broke and why would I buy a car with a 3rd row seat broken. He never divulged this to me. I believe lied to me and took advantage of me to get the sale. I am paying 28000.00 for a car without a working 3rd row seat. To get it fixed it could cost a couple of thousand dollars. I believe they knew that seat was broke and they should not have charged me so much for it.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/10/05) */ We were not aware that Ms ***** was trying to contact someone to cancel her warranty. I am sorry that she was not directed to the accounting office immediately. We have reached out to her by phone and email to have her fill out the form needed and the warranty will be cancelled immediately. Consumer Response /* (3000, 7, 2021/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because the response they gave has nothing to do with what my complaint was about. They never sent me an email or called me. I did receive an email on October 7,2021 from the sales manager and it had nothing to do with a warranty. I am responding to his email today as well. I have attached the car the day we bought it and as you can see there is no strap to put it up. Business Response /* (4000, 9, 2021/10/14) */ This was a pre-owned vehicle purchased As-Is No Dealer Warranty. see attached document. Consumer Response /* (4200, 11, 2021/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes the vehicle was sold as is but the salesmen never divulged that the 3rd row seat was broke. I know I can't do much about it but I think their salesmanship is the worst. They basically bullied me into buying a car that wasn't worth what I am paying I still have to get the seat fixed which is more money. They could have of paid to get the seat fix but they don't care about their customers. I will never go back their or recommend them to anyone.

• Initial Complaint

  08/28/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I own a 2011 Nissan Leaf (Electric Vehicle). I need to replace the battery. Nissan Corporation and the dealership are engaging in dishonest if not illegal practices when it comes to pricing and warranty. This has gone on for a month now. I called Nissan Corporate for clarification on the warranty and pricing for replacement batteries for these vehicles. They forwarded literature that states they provide an 8 year/ 100,000 mile warranty. When this was forward to the service rep at Nissan Brandon, he acknowledged that this was correct after misquoting that is was only a 1 year warranty. Nissan Corporate however would not honor the indicated MSRP ($5,499). For some reason, they can only provide literature from 2014 and nothing current??? The MSRP calculating for inflation would be in the ballpark of $6,400 in today's prices. This usually includes a rather generous profit margin. Often retailers sell below MSRP, yet they are selling them thousands of dollars over MSRP!! And there's more!

  Business response

  09/20/2021

  Business Response /* (1000, 5, 2021/08/31) */ 2011 Nissan Leaf needs the battery replaced. Mr. ***** bought this vehicle used with a bad battery, and it is not under any warranty. Nissan has already declined any assistance. Customer has agreed to pay to have battery replaced. This battery requires a retrofit as well. The actual cost of the battery to us is $6500.00 not including retrofit brackets or labor. We have quoted him list pricing on the battery at $7560.00 plus retrofit and labor which comes to just under $9500.00 total out the door. The actual suggested pricing grid for the battery suggests retail at $12500.00 just for the battery. Mr ***** has repeatedly called us as well as Nissan wanting to get a lower price and trying to have us meet demands such as promising to get in and complete in 3 hours or less. We have offered the best that we can for his assistance. Consumer Response /* (3000, 7, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not addressed the warranty, how the sales rep repeatedly claims it only has a year warranty when a corporate rep provided literature stating otherwise. I need these terms in writing and officially ratified by Nissan Corporate. They are not being transperant attempting to pull a bait and switch by seemingly promising one thing but in the end they will have me sign-off on conditions/ terms I was not expecting. From the beginning everything was unofficial open ended. Nissan corporate states the replacement should take no more than 3 hours! This is not me being unreasonable! They use slight of hand to trick people into committing to things they otherwise wouldn't want to. The sales rep gave the impression $8,200 was the grand total included tax. Infact, I think I even asked him point blank if that was the grand total. Anyway, not officially detailed in any quote. They gave me a partial estimate. Misleading at best... A shell game to be certain! 24kwh worth of Lithium-ion cells in today's money, direct from the battery mfg. Cost approx. $3,300. Throw another $1,000 for the rest of assembly and you have the "real cost" of $4,300. It's also worth mentioning that Nissan has exclusive rights to sell this battery assembly. You can't go to a competing business to have this service done! Pricing is not regulated by the market. It is regulated by Nissan exclusively! Business Response /* (4000, 9, 2021/09/03) */ We did initially state in error the warranty on the battery is 1 year or 12000 miles as that is the standard warranty on all Nissan parts. The correct warranty is 8 years or 100000 miles which was explained to the customer. We did misquote out of habit, and apologized for the incorrect information. Regardless of what was initially said, Nissan holds the warranty on the battery, and the warranty would be under Nissan guidelines regardless of what we stated. The price that was quoted is heavily discounted from the standard pricing and is the price that we would complete the repair for. We don't control lithium cell pricing or manufacturing and believe we are being more than fair with the discounted price given. The actual repair may indeed be a "3 hour" repair once a technician is working on the vehicle in a perfect world with no compromises in the repair. Set up alone of the equipment and barriers required for working on a lithium battery can take over an hour once the technician is available to work on the vehicle. Lithium batteries also come discharged and require a full charge after the repair which requires additional time. We have offered a complimentary rental during the repairs which was declined by the customer. i don't believe we have any more that we can offer.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  I was notified by a nissan employee jonathan q. on 8/112021 that I qualified to trade my 2017 nissan versa for a new car. I went to nissan on 8/21/21 and was scammed they removed the year of the car sticker off it only showed a 1 I thought it was a 2021 I questionit they said it was removed so I could test drive the vehicle however I test drove in the parking lot my 2017 nissan versa had 30,000 miles the vehicle that was given to me was a2016 nissan murano with 60,000imles. I complain to the manager tim I asked that I get my 2017 versa back he said Iin the state of Florida I couldn't because I drove off the car lot.nissan gave me the new financed bank to callpended credit union.*************. I called them on 8/23/2021 they said my loan was not approved I asked could I get my versa back they said yes it now nissan will not answer my calls. Please help me. Both insurance companies threaten me if I don't pay the insurance my license will be suspended my car pmt is still due in Sept

  Business response

  11/16/2021

  Business Response /* (1000, 5, 2021/08/31) */ Ms **** has been in contact with us and to our knowledge everything has been worked out to her satisfaction. Consumer Response /* (3000, 7, 2021/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attached a document that Nissan emailed me on August 11th 2021 it was false advertisement they promised me if I traded in my vehicle I will get a 2021 Nissan versa with lower car payments of $333 a month please see attached document..

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩