ComplaintsforBrandon Honda

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 24, 2024, my boyfriend and I went in to look for a used car for him. We will help by sales person named ***** and *****, The sales manager. After a couple of test rides, we decided on a 2020 Kia ********* Just a A few days earlier, my children went and purchased two vehicles from them and everything went smoothly. They gave us a bunch of paperwork to fill out which we did and then ***** tells us that he found a better deal which would put us in a 2024 Honda Civic, but we need to return the next day because he was calling in a favor. We returned the next day and after sitting there for about 12 hours, I requested to speak with a manager who is named *****. He informed us that he told him to tell us to leave because the deal was going to take a bit longer, but he had told him that about four hours prior to us speaking to him. After about a week of phone calls back-and-forth, they offered us a deal, which was that I go on deal With my boyfriends ex-girlfriend and that was the only way that they would do it. We declined and told them no deal and that we would just go elsewhere. We went to another dealership and purchased a vehicle. Fast forward one month later on June 24, 2024, my boyfriend informs me that $1000 was taken from his account by **********************. We immediately went over there and give him the runaround. We spoke to the finance manager, *******, Along with *****. ********************** to have called the bank and told them that there was no deal and that we needed to be refunded. In the interim, ***** said they could not cut us a check for the mistake that they made, which he acknowledged. He offered to give us gasnot on a gas card knowing that the dealership was out of our way. It is now July 9, ****************************************** the meantime, we have lost wages due their mistakes.

  

  Business response

  07/15/2024

  Brandon Honda has processed **************** refund in the amount of $1,000. We are also writing her a check for $700 in an act of good will. 

  Customer response

  07/15/2024

   
  Complaint: 21965595
  
  I am rejecting this response because:

  I was not given a check for good will. In fact, what I was given was two gift cards to get gas In the amount of $100 each. The $1000 was credited back the next day.

  However, the $500 check that was cut to us was in fact Was not given in An act of Good Will. According to *****, the check was given to cover my boyfriends loss, wages, his overdraft fees at his bank, and his Phone bill because his phone was cut off due to their mistake and inaction to try to help us. This came out to a total of $316. The remaining balance as ***** stated, Was thrown in for our suffering. ***** then told us to please take the review down that we put on ****** and that it was the reason he cut us a check. In his words, corporate was on his back and he would like us to remove the review. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Purchased a used vehicle from Brandon Honda on 1/8/24. I financed an extended warrenty for the vehicle. In order to finance the warrenty I had to pay the taxes up front. I paid $306.00 for taxes on my credit card. I have never received any paperwork on the financing or warranty. No automatic payments have been charged. I have paid $306.00 for nothing. I have made several phone calls to the dealership and even left a voicemail with the general manager, but no one has returned my call.

  

  Business response

  07/03/2024

  We have addressed Ms. ******* concerns via a phone conversation. The warranty she purchased has been made active and respective paperwork emailed to her.

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2023 Honda Accord 08/2023. Purchased extended warranty and GAP. I totaled the car 3 weeks after purchase in an accident I wasnt at fault for. I purchased the very same car a day after the accident. Honda assured me GAP would cover entire balance owed on the car. Warranty company didnt cover it entirely. Im left owing $3900, added late fees and my credit is ruined. I never even made a first payment in the vehicle. Once again, I was assured something like this wouldnt happen.

  

  Business response

  06/13/2024

  We contact the *** company and they're firm on their policy of 150% value paid. When you purchased your vehicle, you carried over a $12,000 negative equity from your trade in that inflated your amount financed past the amount the *** insurance is willing to pay. Unfortunately, we don't have any control of their internal processes and cannot influence their decision. We would however, be happy to review a new car deal with you in attempt to absorb that $3900 balance within the new deal. 

  Customer response

  06/17/2024

   
  Complaint: 21840385
  
  I am rejecting this response because:

  I have requested the bill of sales from Honda. I am waiting for them to send it to me. Thank you 
  
  Sincerely,
  
  *******************************

  

  Business response

  06/17/2024

  Good afternoon, a copy of your buyer's order is attached to this response.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  honestly have had the WORST experiences with Brandon Honda both in ********************************* I bought a used car in November using the friends and family referral from a name I choose not to mention. The car was far from discounted. Way overpriced. Then, when I was called in to sign the final paperwork, I was told at the last minute that the finance company REQUIRED a down payment when we had already discussed that I clearly did not have the down payment nor did I want to put down a down payment. I was given no choice. I was in the office, with my newborn baby, and NO CAR to drive home. (My previous car was totaled by a valet company while I was in labor at the hospital.) I was already frustrated and inconvenienced, on top of having my newborn at the dealership. I signed the paperwork, handed over the money and left. Literally in tears. I was told my car came with a warranty on my engine. Within a few weeks of driving off the lot, my oil light was blinking. I brought it on immediately for service. They changed my oil a sent me on my way. A few weeks later the same problem, I check my oil levels and the car has NO OIL. I come back to the service center. Im told my engine needs to be replaced. The warranty comes to inspect it and they tell me its NOT COVERED UNDER THE WARRANTY. The engine has sludge I am told due to the previous owners lack of service on the vehicle. I am told I will have to pay $11,000 out of pocket for an engine that I did not damage. What is the point of the warranty if the warranty doesnt cover it??!! At this point Im furious, frustrated, fed up and what are my options? I dont have any. I have a loan out, I cant just give the car back. Brandon Honda has literally given me the WORST experience I have ever had with a car dealership in my 20 years of driving.Buyer beware! If I could give 0 stars I would.

  

  Business response

  05/21/2024

  We apologize for the frustration, when you purchased this vehicle, it went through a safety and mechanical inspection. Unfortunately, sludge is something that cannot be seen during the inspection, thats why the warranty company requested tear down which we covered for you. The contract for the extended warranty states that lack sludge is not a covered cause to replace the engine due to the previous owners lack of maintenance, again something we do not have history of since this was a trade in, and they did not service here prior. With all this information we made the decision to split the cost with you of the engine and the job was completely costed down so there was no profit margin to help even further.  We will not be issuing a refund, the agreement was to split the cost to repair the engine, and this has been completed. 

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 31 Aug 2023 I contacted Brandon Honda to cancel the extended warranties I purchased on my 2020 Honda Civic SI. I traded the vehicle in and sent the appropriate paper work in via email to ********************. I was told I should receive refunds in 8 weeks. I followed up again in Nov 2023, Jan 2024 and again in March 2024, only to find out the previous attempts at cancellations were never completely processed for some reason by previous employees (********************, ********* or H. Herald). In March I again called and spoke with **************** who told me the wrong forms were submitted for the other refunds and would take care of the issue once I sent in the correct forms. Those forms were filled out and sent in that day but here we are 8 weeks later again with no refund or follow up from the dealership. I've never had any issues getting my refunds from other dealerships before this one. I would like my paperwork to be processed for a refund from the date the vehicle was originally sold in August 2023. I do have copies of all the previous emails and forms that were sent in.

  

  Business response

  05/22/2024

  Brandon Honda originally submitted the cancellation request in August of 2023. ******* reached out to our accounting team on March 13, 2024 to get an update and our accounting team processed the refund at that time. JM&A sent out the refund checks on March 18, 2024. We reached back out for an update on May 16, 2024. JM&A informed us that the refund checks were returned to sender. The checks are being recut and mailed out to the following address: **********************************************************************. Please allow 10 business days from today to receive the new checks. 

  Customer response

  06/05/2024

   
  Complaint: 21714568
  
  I am rejecting this response because:

  It has been more than the 10 days as the business claimed to get my refund and yet still no check has been received?
  
  Sincerely,
  
  *************************************

  Customer response

  06/07/2024

   
  Better Business Bureau:
  
  I have received the check from the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got the *** insurance through them and sent in the paperwork to the 3rd party that handles it a month and a half ago to cancel the plan. I called the 3rd party and they've told me that they sent the paperwork to the dealership a month ago. I wan them to send the check of the service that they should of sent into my auto lender by now. I want the full amount paid plus any intertest accrued during the month it took them to just send a check. This is the second time I've had to go to these lengths to get a response from them. This dealership clearly just cares about the sale and no customer service after they get paid.

  

  Business response

  04/29/2024

  The refund will come from ************ not Brandon Honda. *********** will refund the *** policy directly to you within 40 days after the payoff has been received. Attached to this response is a copy of the letter we received from *********** stating so. 

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used 2017 ********** Jetta from Brandon Honda on November 30th. I paid $20,040.97. When I bought the car, I was told that I was receiving a Lifetime Warranty Unlimited ************ for most major repairs. I recently took my car to a mechanic shop to have the ****** factory recommended maintenance done and to my surprise they noticed a lot of issues with the car. They found that the car had a coolant leak on the drivers side of the engine, oil leak coming from the engine and transmission area, the transmission oil pan dented really bad, and the undercarriage severely damaged. I went back to Brandon Honda to let them know what I found and the response I got was haphazard. The only thing Brandon Honda did was do a diagnostic check and told me to go to a ****** ********** dealer. When I went to the ********** dealer, the technician said that the car should not have been sold to me in the state that it is in. On top of that, when the ********** dealership looked up my warranty, none of the items needed for repair are covered. I believe that Brandon Honda knowingly sold me a bad car and lied about the warranty that I was receiving.

  

  Business response

  03/21/2024

  Based on our inspection, the transmission pan looks like it was hit by something and pushed inwards, has damage; not something the dealership would be responsible for. The water pump is normal maintenance but could be covered under our lifetime powertrain warranty.Lifetime powertrain warranty should also pay for rear main and oil pan gasket and should fix oil leaks.
  
  Unfortunately used vehicles are not perfect and will require maintenance and repairs. We cannot determine what the future needs of each vehicle will be.
  
  We offered an exchange back in November; the customer declined. 

  Customer response

  03/25/2024

   
  Complaint: 21464907
  
  I am rejecting this response because: the lifetime powertrain warranty that I was told that I was getting when I bought the vehicle is not the same warranty that I have. According to the lifetime powertrain warranty document provided, the water pump and oil pan gasket should be covered and accepted. I took my car first to Brandon Honda to have the repair work done, and they refused to work on the vehicle. I then took my car to Brandon Honda's sister dealership in *****, *************************, and they told me that the warranty that I received from Brandon Honda does not cover any of the water pump and oil pan gasket repairs. Furthermore when Brandon Honda offered ******************** in November, they said the only issue with the car was that it had bent rims. As you can tell from the picture, the undercarriage damage has rust which means that the undercarriage damage has been there for a while. Also the undercarriage damage shows that it has been hit hard, which is not normal wear and tear of a vehicle, and touches the control arm every time it is driven. Had Brandon Honda properly disclosed the full extent of the damage to the vehicle at the time of the exchange, I would not have agreed to keep the car. 
  
  Sincerely,
  
  *********************

  

  Business response

  04/03/2024

  We have spoken to *****, ******* Director at ********** of ***** and sent him a copy of the coverage. He will be reaching out to you to come back in for the covered work. A copy of the contract is attached to this response as well.

  Customer response

  04/08/2024

   
  Complaint: 21464907
  
  I am rejecting this response because: I already went to ************************* with the warranty document, and they said that the warranty does not cover any of the repairs. I want the warranty that I was sold when I bought the car which includes repair for things such as water pump, oil pan, timing chain/belt and cover, seals and gaskets, etc... plus reimbursement for the repairs that I have had to pay for that should have been covered under the warranty that I was sold. 
  
  Sincerely,
  
  *********************

  

  Business response

  04/17/2024

  After speaking with the Service Director of VW, he explained the contract did not cover the components that needed to be fixed which was the Water Pump and the Transmission Pan Gasket. The water pump is not a covered component and the contract only covers gaskets related to repairs. The contract the customer has is a limited Powertrain Warranty that comes with our vehicles that are under 10 years with less than 80k.  I have listed the covered components below.Ultimately the customer did not purchase any extra coverage. Brandon Honda will not be reimbursing the customer for repairs. New and Used vehicles alike will have maintenance and repair work throughout their lifespan. New vehicles come with factory warranties that prevent expensive repairs. Used vehicles do not come with warranties. Brandon Honda provides a complimentary power train warranty that will cover some items,but not all. That is why we offer extended service contracts with more comprehensive coverage to protect our customers from these types of repairs. 

  Customer response

  04/22/2024

   
  Complaint: 21464907
  
  I am rejecting this response because: the warranty that I received, which was one of the main deciding factors of my decision to purchase a vehicle at Brandon Honda, was not the same warranty that I was told that I was going to get with the purchase of my vehicle. The Service Director of VW confirms that information when he explained that the contract did not cover the components that should have been covered under the warranty that was sold to me which was the Water Pump and the Transmission Pan Gasket. I did not purchase extra coverage since the warranty was supposed to take care of the main components. Ultimately, Brandon Honda was not forthright with the information that was presented to me, and I am concerned that they are using the same sly practices on other unsuspecting consumers. In regards to my situation, the only thing that will satisfy my complaint is Brandon Honda taking responsibility for the car and the loan since the vehicle was sold to me under false pretenses.

  
  Sincerely,
  
  *********************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased new vehicle on January 1st 2024 with three additional pre-paid maintenance and warranties. The pre-paid maintenance and warranties are refundable after purchase as per the terms of the purchase. We submitted the paperwork to have the pre-paid maintenance and warranties refunded on January 11th to ************. They have confirmed that it was received and told it was up to the dealership to refund the money. Have made repeated inquires as to the status of the refund with Brandon Honda but have been unable to get a proper status or update on the refund.

  

  Business response

  03/15/2024

  The requested products have been cancelled. A refund check in the amount of $5,924.59 is being sent to ******** Honda Finance today, 3/15. A copy of the check and *** tracking label are attached for your records. 

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally notify you of a violation of the Motor Vehicle Warranty Enforcement Act, as outlined under Section ******* of the Florida Statutes. I have encountered significant issues with my 2019/Chevrolet Truck/Suburban/2WD 4DR under VIN # ***************** that I purchased from Brandon Honda dealership in October,2022.Since the purchase of the vehicle, I have experienced recurring defects that substantially impair its use, value, and safety. These defects include: (1) Check Engine light staying on and Oil Pressure Fluctuating and Idling Rough ( also Smoking),(2) Internal Engine Failure, and (3) Damaged Lifter, Camshaft, and VLOM,which was sent over to Morgan Chevrolet to remove the cylinder head and repair the damaged lifter. (See Brandon Honda invoice no. HOCS744391). On or about October 18,2023, my truck was back in the shop at Brandon Honda for bad lifters again. **************** ************************************ at Brandon Honda received a email from **************** ************************************** from Morgan Chevrolet making her aware that the vehicle need lifters, cams, VLOM and now engine mounts and that Truwarrantly approved only the engine mount replacement. For as the lifters they will be covered under the Service Parts Warranty. However the coverage for the camshaft and other engine components (VLOM) has been denied and that these particular components are vital for the comprehensive repair of the vehicle. On December 9, 2023, I was told by Brandon Honda that my truck was ready for pick up and after I reviewed the invoice (#HOCS807008), I noticed that ***************** (******) or a Brandon Honda employee or associate made a false and untrue statement that I declined these repairs that was mentioned in *********************************** (149) invoice # CVCS32040 of Morgan Chevrolet. (See Brandon Honda invoice # HOCS807008 and Morgan Chevrolet invoice # CVCS32040). * Review Notice 1-22-24 and 2-12-24 for full facts. Also the Contract was to large to upload

  

  Business response

  02/27/2024

  This vehicle was purchased as a used vehicle. We have fixed some items on this vehicle. Other remaining repairs are the responsibility of the owner. 

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 *** 230i from Brandon Honda in November of last year and noted that in large writing on the rear windshield was **** from Brandon Honda. After three car washes it did not come off. I attempted paint thinner, goo-gone and many other cleaners. Nothing removed the writing. It was mind boggling to see someone sign their name on a car with some type of clear acrylic so large. I eventually spoke with ***********************, a manager at Brandon Honda, who acknowledged the damage and informed me he would get back to me with a plan of action. He did not return any form of communication. I would like it removed or to be compensated for a new rear windshield as its large and very distracting in the rear view windshield. This was not on any of the original pictures of the car and was not noted when I purchased it but I did notice it after I had returned to the dealership a few times and lended them the car.

  

  Business response

  02/12/2024

  Good afternoon. We will reach out to schedule a time to clean your windows. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩