Customer ReviewsforBrandon Hyundai

I wish I could give them zero stars. I bought a 2024 Hyundai ****** from this dealership on 4/13/2024. Since it was a Sat they could not get exact payoff on my trade in and I told them it was approximately 2980. They put 3000 in the contract I signed. They took so long to get paperwork to my bank that my payment became over due and the bank said I needed to pay it and I did. Then the dealership must have called and the payoff was then 2588 because of my payment and that is what they paid. I have made at least 10 phones calls to various people there and I still dont have my $412.82. My next step is a lawyer!!!

The lender has been satisfied. Our check has cleared our bank and her lender does not show an outstanding balance. We have paid the full amount of her original payoff and her lender will send her a check if there is an overage due back to her. If they have deducted a payment before the received our check, they will refund her that money. 

I made a service appointment to get my ** compressor fixed and recalls. ** was my service representative. ** first told me I needed to get a diagnostic completed to see what my issues were which was 189 dollars to get done. I asked why I am I paying for diagnostic when I already know what the issue is because my mechanic already completed the diagnostic. He also told me the compressor is not covered and the mechanic needs to get paid for his ******** did not even call my *************** to see if it was covered. I already called my *************** and they told me it was covered. So, I proceeded to call the *************** and told them the situation. The *************** then told me, you have a mechanic, he did diagnostic and he can do the repairs which I did not know. The *************** also told me to go try to stop them but their mechanic already had my car. Then, ** came to me to say, "You have a faulty wire that connects to the ** and that is the problem. I called my mechanic he said there was nothing wrong with your wires, they are trying to take your money! I went with ** to see the mechanic and mechanic said, " The wires were all tangled and tampered with that is why the ** is not working. I have to rewire everything." I had no choice to proceed because he had everything pulled apart. Once, that was done ** comes back to say, "It is your compressor that is bad." Which I told them already it was. ** called my *************** and told them it was the faulty wires that is why the ** is not working. Then told them no it is the compressor. The *************** wanted to inspect everything before allowing my car to be fixed. ** said, "Oh they call for an inspector to come out always because the compressor is a 900 dollar job and I did not tell warranty what was told to you. So it will take 24 to 48 hours to get car inspected. I had to pay 433 dollars for something I did not need. I know my wires were not faulty! A scam! The supervisor is a joke!

Customer came to us for the first time due to her ** not working. We informed her about the recall as we do all customers, she came for the ** concern.

She stated to the advisor that she needed a compressor and we never take the diagnosis of another shop so she was informed that we require our own diagnostic and she authorized us to diagnose her vehicle. Upon inspecting her vehicle, the technician found wires that were frayed and needed to be repaired due to these wires being part of the ** compressor system. We have to eliminate that as the possible issue to the ** system to be able to truly confirm if the compressor needed to be replaced. She authorized the repair and after we fixed that issue, we were able to further diagnose the ** and confirmed the compressor to also need to be replaced which is a covered item with her extended warranty.

On Saturday 4/20/24, she came in to talk with me because she was suddenly unhappy that her warranty company wanted to send an inspector out before authorizing the repair. When I met with her, she proceeded to tell me that her mechanic had diagnosed her car originally by hooking up the machine and did the thing (her words). I asked her to clarify what exactly he diagnosed and how he was not able to see the frayed wires. She was short and not very descriptive so I continued to probe and ask questions.

I explained to her that when an ** is blowing warm air, it can be a multitude of things and the only thing that can be hooked up to the unit is to check Freon levels and if that is all he did, he would not have been able to confirm if the car simply had a *********, condenser punctured by a rock, etc. its not always the compressor and thats why we do a thorough diagnosis before our customers spend money.

I asked her why exactly she was upset as I still did not know and thats when she went into there was nothing wrong with the wires, my mechanic told me. I asked her why did her mechanic not just fix the car then and why did you bring it to us? She stated it was because she did not know if her mechanic could do the work under the extended warranty which I informed her any repair facility can claim on her warranty and that he would have known that as well but I am happy that we have the opportunity to work on it directly. She kept being harsh and shutdown and ultimately stated that she thinks we were the ones that damaged the wires. I reminded her that we took her into the shop to show her the moment we found it but she didnt want to hear that. It was at that point that I thanked her for the opportunity to work on her car  but at this time, I am going to stop all work on your vehicle and allow your technician to change the compressor under your warranty if our relationship is going to start with you accusing us of damaging a car that you brought to us for the very first time then I would prefer we do not continue performing business together but your personal technician who diagnosed the car can continue with the repair and she agreed.

She took her vehicle and we moved on with our Saturday.  This is just another individual that authorized work after us showing them what we found and then after the repair wants to complain. Text book service and we would not have done anything any different. I have reasons to speculate that her independent technician may have tampered with wires and then wanted to charge her ****** to fix the ** which is why she brought it to us under the impression that he could not use her warranty and to tell her that there was nothing wrong with her wires but was able to diagnose her car by simply checking Freon and immediately stated its your compressor is a bigger concern. Had he properly diagnosed, he may have found what we *********** this helps.

The technician was ********************* who is top notch and one of our most thorough technicians.

"Customer came to us for the first time due to her ** not working. We informed her about the recall as we do all customers, she came for the ** concern". (I came for my recalls and compressor which *************** informed; I had two recalls and compressor was covered on 4-15-2024. ** did not inform me of recalls, I told him)."She stated to the advisor that she needed a compressor and we never take the diagnosis of another shop so she was informed that we require our own diagnostic and she authorized us to diagnose her vehicle. Upon inspecting her vehicle, the technician found wires that were frayed and needed to be repaired due to these wires being part of the ** compressor system. We have to eliminate that as the possible issue to the ** system to be able to truly confirm if the compressor needed to be replaced. She authorized the repair and after we fixed that issue, we were able to further diagnose the ** and confirmed the compressor to also need to be replaced which is a covered item with her extended warranty." (I was not informed that they required their own diagnostic. I was told their mechanic needs to get paid and compressor was not covered under warranty, plus I did not have any extended warranty by **)."On Saturday 4/20/24, she came in to talk with me because she was suddenly unhappy that her warranty company wanted to send an inspector out before authorizing the repair. When I met with her, she proceeded to tell me that her mechanic had diagnosed her car originally by hooking up the machine and did the thing (her words). I asked her to clarify what exactly he diagnosed and how he was not able to see the frayed wires. She was short and not very descriptive so I continued to probe and ask questions." (I was unhappy when ** first told me I did not have extended warranty, especially when I called on Monday. My mechanic used the diagnostic machine and I seen with him the pressure of the freon coming in and out of **, compressor was going bad (sorry, I do not have correct terminology). I requested to speak to a supervisor after I seen my wires, but ** continue to say "You will be able to see him soon. I guess soon was after I paid 433 dollars for labor and part. I kept in contact with my *************** and mechanic the whole time I was at dealership. The *************** said, *** was giving two different things of what my car needed done and raised a red flag, plus the concern about wire." Nothing about the repair being over 500 dollars as ** stated. I did not have a problem with the inspection but had a problem with me not having transportation to get back and forth to work during the week. My *************** told me I could get a loaner while my car was at the dealership. I asked ** about loaner, he said, "We deal with ***** and they closed at 12pm, I can try on Monday." ***I can ask *************** for documentation of each call from ** and myself."I explained to her that when an ** is blowing warm air, it can be a multitude of things and the only thing that can be hooked up to the unit is to check Freon levels and if that is all he did, he would not have been able to confirm if the car simply had a *********, condenser punctured by a rock, etc. its not always the compressor and thats why we do a thorough diagnosis before our customers spend money." (Never had this conversation)."I asked her why exactly she was upset as I still did not know and thats when she went into there was nothing wrong with the wires, my mechanic told me. I asked her why did her mechanic not just fix the car then and why did you bring it to us? She stated it was because she did not know if her mechanic could do the work under the extended warranty which I informed her any repair facility can claim on her warranty and that he would have known that as well but I am happy that we have the opportunity to work on it directly. She kept being harsh and shutdown and ultimately stated that she thinks we were the ones that damaged the wires. I reminded her that we took her into the shop to show her the moment we found it but she didnt want to hear that. It was at that point that I thanked her for the opportunity to work on her car but at this time, I am going to stop all work on your vehicle and allow your technician to change the compressor under your warranty if our relationship is going to start with you accusing us of damaging a car that you brought to us for the very first time then I would prefer we do not continue performing business together but your personal technician who diagnosed the car can continue with the repair and she agreed." (As I stated previously, I did not know my mechanic could do the repair until I spoke with *************** on Saturday, I tried to stop their mechanic, but he had my car already and a part, I never told my mechanic that my *************** would cover the compressor, why? I had the impression only the dealership could. **You learn something new every day! I was never harsh nor say out right their mechanic damaged my wires. The supervisor made those comments. My reply was, "I did not say that, but you did, so since it was stated, yes." We did not have any more conversation, he reminded me of nothing. There were three men plus supervisor in the office with me, which was uncomfortable, "She took her vehicle and we moved on with our Saturday. This is just another individual that authorized work after us showing them what we found and then after the repair wants to complain. Text book service and we would not have done anything any different. I have reasons to speculate that her independent technician may have tampered with wires and then wanted to charge her ****** to fix the ** which is why she brought it to us under the impression that he could not use her warranty and to tell her that there was nothing wrong with her wires but was able to diagnose her car by simply checking Freon and immediately stated its your compressor is a bigger concern. Had he properly diagnosed, he may have found what we *********** this helps." (My mechanic did not touch anything as I stated previously, he told me to leave because you guys just wanted my money and was lying. He properly diagnosed which was compressor as was stated and the wires were not tampered with prior to me coming to shop, that is why I nor mechanic seen wires, yes, this was my visit to Brandon's location, I was a consumer at the Courtesy location where I brought my car. I decided to get my own mechanic because in 2018, my battery died, and I went to Courtesy's location, and I found out when I brought my car a service person took my original battery out and replace with a battery that did not go with my car, so they had to give me a new battery. If honesty is rendered when coming to the location, you would not have any complaints. Professionalism and Intrgrity is number one key for me! Both locations have none..

If you make an appointment you still have to wait over 3 hours for an oil change. I had my brakes replaced at a local mechanic both the front and back. I went in to Brandon Hyundai for a recall and had an oil change at the same time and they told me I needed new brakes. There was nothing wrong with my brakes. I took the car back to the local mechanic and he confirmed there was nothing wrong with the brakes and he stated they probably looked at the age of the miles of the car and not the brakes.