Customer ReviewsforBrandon Mitsubishi

They should not be in business! Car advertised for $18,750. Texted with sales rep for a day, made appt to go see, drove an hour to test drive only to be told the car was actually $31,000. False advertising and total scammers!!

Hi ******,

We sincerely apologize for the confusion and inconvenience you experienced. This is not the level of service we aim to provide. Pleaser reach out to our General Manager, *************************** at ************************************* to further discuss your reviews. We appreciate your feedback and understanding.

Worst experience. While making a deal for a car we were then told that it was just sold to someone else for 3 times the asking price by the manager. The worst part is that person arrived after us and we had already said we wanted the car. What kind of business is this??? Stay away! They obviously don’t care about their customers!

Hi *****,

We apologize sincerely for the unfortunate experience you encountered. This situation falls well below our standards, and we're actively investigating to prevent any recurrence. Your feedback is valuable, and we're committed to improving our processes. Please accept our apologies, and feel free to reach out to our General Manager, *************************** at ************************************ if you have further concerns.

Called a made appointment due to it being 2 hours away. After arriving I waited for 40 minutes for someone to find the keys. Price advertised on auto trader is $7250. After waiting foe 2 hours I was informed that there was add ons bringing the total to **** $17000. There advertised price is misleading and people should be aware because this is a scam

Hi *****,

We deeply regret the inconvenience you experienced during your visit. This miscommunication is unacceptable, and we are actively addressing the issue to ensure it doesn't happen again. Your feedback is crucial to us, and we appreciate your understanding. Please reach out to our General Manager, *************************** at ************************************ if you have any further concerns.

I purchased a used vehicle (2020 ******* Elantra) from Brandon Mitsubishi dealership through a finance company. I paid $1000 down payment to Brandon Mitsubishi by credit card. Shortly after driving off the car lot. The vehicle check engine light came on and the vehicle started driving rough. I then took the vehicle back to the dealership for diagnosis. The dealership kept the vehicle for two days. When I picked up the vehicle the service technician told me that the car just needed a new battery. Shortly after leaving the dealership the car broke down again with a check engine light. I then called the dealership numerous times and no answer or return phone call. So I took the vehicle to the ******* dealership for diagnosis.******* charged me $228 to check the vehicle out completely. The ******* service technician called to inform me that the previous dealership had erased the coding system to cover up the correct diagnosis. The car has a failed transmission and will cost $9000 to replace. The finance company stated that they will reverse the loan if Mitsubishi approves it. I can't get a response or return phone call from anyone at the dealership. I feel that I have been scammed out of $20,000 and mislead on the diagnosis of the vehicle at Brandon Mitsubishi.

Hi *******,

We apologize for our delayed response. We deeply regret the challenges you've faced with your purchase. This is not the level of service we aspire to provide. Our team is investigating the matter urgently to address your concerns and find a suitable resolution. We apologize for any inconvenience caused and appreciate your patience during this process. Please feel free to reach out to our General Manager, *************************** at ************************************ if you have any further questions or concerns. 

They ran my credit without my permission. They advertise vehicles at prices that are false. They try to take advantage of people.

Hi *******,

We sincerely apologize for the distress caused. Running your credit without permission is inexcusable, and we are actively investigating this issue internally. We appreciate your bringing this to our attention and assure you that corrective measures are being taken. Please feel free to reach out to our General Manager, *************************** at ************************************.