Business ProfileforVolkswagen Brandon

On May 7th 2024 I was held responsible to pay for something that was not fixed or solved. My 2015 Volkswagen Jetta needed just a key replacement and reprogramming and that simply was it. Not only could the BRANDON VOLKSWAGON not fix the issue, they tried telling me it was gauge cluster which would cost over $2000 to fix. I ended up getting it towed out of there and fixed for less than 500$ and it was not the gauge cluster at all. They kept my car for 8 days and I had to pay $426 for my rental too from Enterprise out of pocket. I had to pay for a diagnostic and for work that was never completed. My bill was 728.10$ which I had to pay to get my car out of the lot. I paid that bill on my card and then days earlier I paid $200+ in cash for the key that never got reprogrammed. On May 10th Brandon VW sends me an email saying they want to reimburse $677 for my service. I called after expressing many times how upset I was and they said that was only if I traded my car in. I called again today May 22nd and they told me a manager would not be able to help me until next Thursday. I truly feel that they do not practice good business and should be investigated for charging for services that were not completed or rendered properly.