Customer ReviewsforAlpha XTRM

I purchased a sample of their product to try for 30 days. I called them two weeks later to cancel any future shipments. I've now received a text from a collection agency charging me $401 . I had to settle this issue with paying them 245 so that it doesn't affect my credit. This is a very deceptive company and looking at their history of complaints , they should be stopped immediately for false advertising. I want these charges removed and any account they have with my name on it closed immediately.

The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.

With this situation our records indicate that the customer had disputed both of their 119.97 charges which were for the bottles that were received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.

In our defense this shows as the first interaction on the account other than a call on 10/24/21 in regards to the status of the account. There was never a call or email received in regards to a cancellation before the end of the trial. No returns were received.

As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.

We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.

We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.

Free trial for shipping only $6.95. The site further offered an additional $5.00 off on shipping. After ordering I noticed they debited me $6.95 without the discount. Immediately tried to contact them but the ad had a bogus customer service phone number with a possible intentionally misspelled customer service email address. I only obtained a legit number from my bank charges. A hard nosed rude female insisted I couldn't cancel till a certain time then popped me for $119.97. Stay away from them. If they need to use deceptive biz practices and use ambush over charges then it may not be for you. I had to change my card number as the number of charge origination companies can't be trusted. Bad biz and no fizz.

The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.

With this situation a senior agent already reached out to the customer and provided a resolution and compensation of the amount of 119.97. The customer mention upon receipt of the compensation that they were going to update the BBB case.

01/26/2022 11:50AM - *Follow-up* Customer returned the call and agreed to the 119.97 GC and to update the BBB case.

The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.

A senior agent already reached out to the customer and explained that compensation of 119.97 was provided. The customer mentioned they would update the BBB case.

01/26/2022 11:50AM- *Follow-up* Customer returned the call and agreed to the 119.97 GC and to update the BBB case.