Customer ReviewsforCounty Records Office, LLC

****** ****,                     08/12/2024

We are a document retrieval service and have been doing business for well over 25 years for Banks and Title company, now homeowners. What we provide is the same as if you went down to the courthouse yourself. We save you the time of driving to the courthouse parking the waiting in lines. We do that for our service fee. We also provide a free property report with a wealth of information. You are more than welcome to purchase your own deed if you should decide to. Most homeowners are not even aware when a newer deed is recorded. We provide an email address for those that have questions or concerns without the need to contact the ***. We are here to answer all concerns and have helped many homeowners with an array of concerns. So sorry you felt you could not reach out to us. We are here to help if you use our services or not. 
Sincerely: County Records Office, LLC
countyrecordsofficeorg.com   

Stephen A,                             07/19/2024
I responded to your questions and concerns as stated in the letter below. Which you did not respond to. We provide a service and you are under no obligation to purchase this deed if you choose not to. 
Stephen, 
We do not work for the courthouse and provide a document retrieval service for over 30 years, now for homeowners. Working for Banks and Title Companies. Anyone can get their own deed if they like. We make sure we have in bold 30 font print this is a solicitation and, on our envelopes, we have in bold print. We are not a government agency. We comply with all postal regulations. So sorry for any confusion this letter may have caused, glad our letter assisted many in getting your own deed. We provide the recording information as well as much more.  We are aware of the bad BBB report. People do not report the good, only the bad or in our case they report us just receiving our letter. We provide an email address for anyone with questions or concerns.  We have helped hundreds of people with fraud, typos and wrong addresses. Our letters are a wealth of information. The documents from the internet are not the same as the ones from the courthouse as I'm sure you are aware of. Anyone can get their own deed if they like. We are providing a service and no one is obligated to purchase our deeds unless they would like to. Many homeowners are unaware of these deeds being recorded. We answer all emails, unlike other companies or copy cats. 
PS: Thank you so much for service in the Army. 

Mark M,                                        07/19/2024

I assure you we are a legal company. We provide a great service to a great deal of Homeowners. We can save you all the time traveling to the courthouse, parking and traffic. The deeds are not the same as from the courthouse. Ours have no watermarks or headers or footers. Most people send letters of Thanks. Please disregard our letter. No one is under any obligation to purchase a deed from us as stated in our letter.
County Records Office, Llc

*******************,                                             05/14/2024

I will be glad to address your concern and will need to understand what may have taken place to upset you. I do not see that you have contacted me regarding this matter before this complaint to the BBB. We are always here to answer all questions and concerns threw our website. I will need you to please provide we with more information so I can check into this matter and your concerns threw our email address. Please make this urgent in your reply. countyrecordsofficeorg.com
I look forward to resolving this issue. Please have a wonderful day and I will await your response.  Email:   **************************
Sincerely: County Records Office, LLC

*******************,                                                      05/28/2024

So sorry you have gotten multiple letters. That would indicate you have multiple properties threw out the year. Newer deeds are being drawn up and recorded. If you provide me more information we can delete you from any further respondence. Please let me know how I can help you to the following email. countyrecordsofficeorg.com

Ronn Ac,                                 03/0/2024
     You have recently had a new deed recorded in official records. This letter is just a request to see if you would like us to provide you with a copy. You are under no obligation to purchase this. This is not a bill. Hopefully this clears up your concern. Anyone that emails us also is provided the same information.These documents provide homeowners with information about their land, the building and other aspects of the property.  This can prove useful when determining the value of a property, property ownership, and other details regarding your property.  Our services are voluntary as stated in bold in our letter, also our envelope states in bold:  WE ARE NOT A GOVERNMENT AGENCY. So sorry for any confusion this may have caused you concern.

 Sincerely,

County Records Office, LLC
Best Wishes!

*****************************,                03/02/2024

We are a document retrieval service and have been doing business for well over 25 years for Banks and ************** now homeowners. What we provide is the same as if you went down to the courthouse yourself. We save you the time of driving to the courthouse parking the waiting in lines. We do that for our service fee. We also provide a free property report with a wealth of information. Most homeowners are not even aware when a newer deed is recorded. We are here to answer all concerns and have helped many homeowners with an array of concerns.So sorry you felt you could not reach out to us. We are here to help if you use our services or not. We provide an email address for anyone with questions or concerns without having to contact the BBB. 
Our information is obtained through county official records, state departments and other organizations.
We provide the legal description, parcel identification number, property history, assessment and
other pertinent information. 
Of course, you are under no obligation to purchase the deed and property profile.
This is clearly stated in 30 font bold print in the letter, this is a solicitation. It is clearly not deceptive or fraudulent. We require all correspondence to be in righting. Please except our apologies for any confusion you may have had. We wish you a very blessed day. 

Email address: **************************
County Records Office, LLC

***************************,                           02/12/2024

I received your complaint today and would like to address your issues. 
        First off, we are legitimate Title Company that preforms document retrieval for large large title companies and homeowner's.
Our information is obtained through county official records, state departments and other organizations.
We provide the legal description, parcel identification number, property history, assessment and
other pertinent information. Our deed retrieval saves homeowners the frustration of going to the courthouse, parking and traffic. 
 Of course, you are under no obligation to purchase the deed and property profile.
This is clearly stated in 30 font bold letters in the letter.  It is clearly not deceptive or fraudulent. We require all correspondence to be in righting. We offer an email address's on all of our letters and encourage anyone to contact us with questions or concerns. Many are very grateful for the information and service we provide. You may disregard our letter as it is marked as a solicitation and you are under no pressure to obtain this copy. Many are grateful even if they never use our services for the information we provide and those that are unaware of some of the deed that are recorded that they were unaware of. Please except our apologies for any confusion you may of had. We wish you a very blessed day. 
County Records Office, LLC

********************,                                                   01/18/2024

So sorry for any misunderstanding. We try and clearly mark our envelopes and in 30 bold font in our letter this is a solicitation.

******WE ARE NOT AFFILATED WITH THE COURTHOUSE. WE PROVIDE A SERVICE FOR COPIES ONLY.  OUR LETTER INDICATES A NEW DEED IS RECORDED. IT IS NOT ALWAY A SALE OF OWNERSHIP. HOPE THIS HELPS.
We are not affiliated with any courthouse. We are a private company, providing a copy service. We are sorry for any confusion. We provide an email address for any questions or concerns. Which I never received from you, which I would have gladly answered any questions or concerns you may have had. **************************

County Records Office, LLC

****** *********,                                 12/19/2023

I am so sorry with the Holidays upon us we are taking longer then usual to process our orders. Please except my apologies. We do require 10 business days but almost always are able to get your deed to you much faster. We were on the assumption you wanted a copy emailed to you. Please contact us at ************************** so we can address your issues. All matters concerning our business must go threw our website. I look forward hearing from you so we can get you your deed. 

**************************  County Records Office, llc

****** *********,                                   12/22/2023

I have contacted Mrs. ********* and asked that she be patient that we are on Holiday leave. I assured her that we will address her issues once we return. 

County Records Office, llc