Business ProfileforFun Drops CBD Gummies
CBD Products
Current Alerts For This Business
Advertising Review:
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Katie Couric, Tom Hanks, Blake Shelton, Michael Strahan, Dr. Sanjay Gupta, Phil Mickelson, Ree Drummond, Joyce Meyer and Mayim Bialik. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In December 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
In December 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in December 2021 about the pattern of complaints, but have not received a response at this time.
At-a-glance
Business Details
- Location of This Business
- 2000 E 12th Ave 5847, Tampa, FL 33605
- BBB File Opened:
- 12/9/2021
- Alternate Business Name
- Fun Drop Brands
- Fun Drops CBD
- Health & Wellness Company
- Additional Contact Information
Phone Numbers
- (267) 322-1852Other Phone
- (866) 424-0613Other Phone
- (267) 322-1852
Customer Complaints
410 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered by phone a product called "Nature's Only" (CBD Gummies) on May 15, 2022 for a total of 1 shipment costing $199.99. I tried one gummy, but did not like the way it made me feel. They sent five bottles for this price, but also sent a package of CBD Oil which I did not want or order. I called and asked for a refund of $60.00. They refunded the $60. At that time I also asked that they not send anymore shipments of the Gummies, since I did not like them.However, they continued to send a new shipment of Gummies each month, 13th of each month from June through August, debiting $199.98 from my bank account each time. So I received three shipments after I had cancelled the subscription.In July I called and spoke to a representative and told her of my problem and asked to speak to a supervisor. The rep put me on hold while SHE spoke to the supervisor and told me the most they could do was to give me $100 credit for each of the last two shipments, but again said they didn't want them back. So I received a total of $200 reimbursement for $799.92 worth of merchandise which I did not use and offered to return.I spoke to another rep at this company today, Oct. 17, 2022, who did transfer me to a manager. When I did get to speak to her after a lengthy period on hold, she listened to the whole story and said she was sorry but there was nothing more that she could do for **** was confused by the first two debits on my bank statements (May and June), since the name of the company debiting was "Fun Drops", and the name of the company I ordered from was "Nature's Only", the name printed on the bottle as well.I feel I am owed a $599.92 bancredit for the three shipments received that I did NOT order & had NOT been reimbursed for. I had been reimbursed only $200 by the company for these three shipmentsand had asked for a subscription cancellation prior to their shipments. But I was charged $199.98 for each, total of $599.92.
Read MoreCustomer Reviews
475 Customer Reviews
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Most Recent Customer Review
Jennifer C.
1 star
06/10/2023
They have tried taking 199.99 out of my account 10 separate times. Thank God I changed my card. I'm about to quit banking these ** *** are getting too dam fast
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