ComplaintsforFun Drops CBD Gummies

• Initial Complaint

  10/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered by phone a product called "Nature's Only" (CBD Gummies) on May 15, 2022 for a total of 1 shipment costing $199.99. I tried one gummy, but did not like the way it made me feel. They sent five bottles for this price, but also sent a package of CBD Oil which I did not want or order. I called and asked for a refund of $60.00. They refunded the $60. At that time I also asked that they not send anymore shipments of the Gummies, since I did not like them.However, they continued to send a new shipment of Gummies each month, 13th of each month from June through August, debiting $199.98 from my bank account each time. So I received three shipments after I had cancelled the subscription.In July I called and spoke to a representative and told her of my problem and asked to speak to a supervisor. The rep put me on hold while SHE spoke to the supervisor and told me the most they could do was to give me $100 credit for each of the last two shipments, but again said they didn't want them back. So I received a total of $200 reimbursement for $799.92 worth of merchandise which I did not use and offered to return.I spoke to another rep at this company today, Oct. 17, 2022, who did transfer me to a manager. When I did get to speak to her after a lengthy period on hold, she listened to the whole story and said she was sorry but there was nothing more that she could do for **** was confused by the first two debits on my bank statements (May and June), since the name of the company debiting was "Fun Drops", and the name of the company I ordered from was "Nature's Only", the name printed on the bottle as well.I feel I am owed a $599.92 bancredit for the three shipments received that I did NOT order & had NOT been reimbursed for. I had been reimbursed only $200 by the company for these three shipmentsand had asked for a subscription cancellation prior to their shipments. But I was charged $199.98 for each, total of $599.92.

  Business response

  10/20/2022

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As per double checking, your account was refunded $200.00 on 08/25/22. We went ahead and issued an additional refund of $199.96.Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer response

  10/21/2022

   
  Complaint: 18236517
  
  I am rejecting this response because I was charged a total of $799.62 (for four orders, only the first of which I requested).

  While they did refund $200 in August to my bank account from which it had been debited, I was owed a balance of $599.62.

  That still leaves a balance of $599.62 still owed me. I am willing to pay for the first order, which I did place, even though they refused my offer to return it.

  I would be willing to accept another $400 refund to my account to make this fair.

  This is the first time in my 78 years that I have encountered a company so unethical, and I deeply appreciate the Better Business Bureau's prompt and 

  helpful response. 

                    Sincerely,

                    ***************************
  

   

  
  
  

  
  
  

  Business response

  10/25/2022

  Hello *****,

  We apologize for the inconvenience as we are limited with the policies in place for the products. Therefore unable to issue any more refunds on your account. Please note that we strictly follow our 30 days return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 05/14/22. We hope you understand the matter on the situation that occurred on these charges. Rest assured, the account is canceled, and you won't receive any further charges. 

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  10/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered the fun drops cod gummies. I did not know that I would then receive them every month. I have not found a way to cancel! I am 80 and on a fixed income. I was recently widowed and dont need a monthly credit card charge of $199.98! Any idea you can give me of how to cancel would be appreciated.

  Business response

  10/19/2022

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  

  Your account was canceled and refunded $100.00 on 10/17/22. As a one time courtesy, we went ahead and issued an additional refund of $99.98. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  09/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 11, 2022 saw an ad for the product. Thought I would try it and I did order. What I thought was 1 bottle of the product, turned out to be a total of 7 bottles. (This is what I was told that was in the package as I never opened them when I did receive them in the mail.) Once I saw the amount that had been debited to my account, because I thought it was 1 bottle that I was ordering, I called and tried to cancel the order. I was told to just wait and once I received them, then return them and I'd get a refund. This I did. Was told to look for my refund in 4-6 weeks. They were sent July 18, 2022 and they received them July 20,2022. As of today, September 15, 2022, I hadn't received anything. Once I called the return was processed, minus $10.00 per bottle. It's a handling charge. All they had to so was remove the shipping label that was on my box and resend it out to some other unsuspecting person. Also, there was no way there was 7 bottles in that box. It might have held 4 bottles. They are deceptive in there selling practices and their ads are very untruthful. I suppose I should be grateful that I'm getting any sort of a refund. Now to watch my account and make sure the refund actually does come.

  Business response

  09/16/2022

  Hello,
  
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  
  We went ahead and issued an addtional refund of $70.00 as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  
  
  Thank you

• Initial Complaint

  08/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I did not sign up for continuing monthly shipments I only asked for one shipment to try them, They do not work for me and in fact if I take them at night I can't sleep and during the day my sinuses are all swollen up. I can't take them so I want so IU want the shipments stopped. They have sent two more shipments I did not order and I have re-read the site I got them from and see no place that says this will be a continuing shipment. I want them stopped now

  Business response

  09/06/2022

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  
  We went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  
  Rest assured, the account is canceled and you won't receive any further charges.

  
  Thank you
  
  

• Initial Complaint

  08/18/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I originally did want this product. However, I was unaware of the auto shipments. Now, I can't even get in touch with the company because it seems like they no longer exist. Meanwhile I got a shipment in July totaling $71.99 and now in August for $181.99. I no longer want these products and there is no phone number to call to cancel shipments. I want auto shipments to stop and I want my money back. I can send back the products, I just want the money back, $253.98

  Business response

  09/01/2022

  Business Response /* (1000, 5, 2022/08/23) */ Hello *****, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $181.99 as requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I only ordered ONE package from this company. They keep charging me and I'm not even receiving the product. I talked with customer service and it's a joke. This whole company is a joke. Im an 83 yr old woman on a fixed income and they are stealing money from me. I want my money back. I NEED my money back

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/08/19) */ Hello Judy, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $399.96 as the customer requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have tried to cancel my subscription for Fun Drops Gummies and cannot get a response. While I think that their advertising is deceptive, my complaint is that there isn't any simple way to cancel. Phone calls go unanswered. You would think that a legitimate company would better handle complaints or requests

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/08/16) */ Hello *******, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $159.98 as the customer requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I thought this was a trial order but have received another shipment which I did not request. At no time was I advised that I was "subscribing" to an automatic shipment of this product and do not want to receive any more products. I paid for the "trial order" but have an other shipment and have been charged on my credit card for the shipment in the amount of $199.98. I cannot find how to return the unwanted products and I would like a credit on the amount charged. If there are further actions I need to take, I would appreciate any information to resolve this matter.

  Business response

  08/26/2022

  Business Response /* (1000, 5, 2022/08/12) */ Hello *****, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $199.98 as the customer requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges.

• Initial Complaint

  08/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Recently ordered a set of six bottles of Fun Drops. They sent me another box of six without authorization and have charged my credit card. I need them to stop this and to refund my money.

  Business response

  08/15/2022

  Business Response /* (1000, 5, 2022/08/10) */ Hello *******, We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions. Your account was canceled and partially refunded $59.99 on 08/07/22 as you agreed to keep the last order. As a one time courtesy, we went ahead and issued an additional refund of $139.99. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank you Consumer Response /* (2000, 7, 2022/08/12) */ I called them and they reduced the price with the understanding that they would return the original price. I accepted it. Thanks for your involvement but we're all set now. I still don't like what they did....

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The transaction was 9-1-22 Company name is Fun Drops in florida. A credit card charge for products I didn't order or want. This is the second time this has occurred. Don't want to receive this product. They keep sending it every 8-10 weeks

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/08/04) */ Hello ******, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a full refund of $139.98 as the customer requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account. Rest assured, the account is cancelled, and you won't receive any further charges. Consumer Response /* (2000, 7, 2022/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Credited my credit card and canceled subscription

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩