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Business ProfileforGreen Country Growers
Current Alerts For This Business
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Giuy Fieri and Anderson Cooper. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 15911, Tampa, FL 33684-5911
- BBB File Opened:
- 8/18/2021
- Alternate Business Name
- Lox Wellness
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
- Ms. Jesse Smith, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (888) 204-0470Other Phone
- (800) 600-5249Other Phone
- (888) 204-0470
Customer Complaints
8 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lynne G
09/08/2021
Green Country Growers Response
09/15/2021
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 13 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order last 07/11/2021 and ended on 07/28/2021 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have canceled your account on 09/08/2021 and as a ONE TIME courtesy, we have refunded you back $199.77 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
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