Business ProfileforNutra Life Brands LLC
Health Products
Current Alerts For This Business
Advertising Review:
According to information in BBB files, the business is using fake celebrity endorsements in its advertising, specifically Facebook, Shark Tank. BBB's Code of Advertising indicates that advertising which uses testimonials or endorsements is misleading if they are not genuine and do not represent the current opinion of the endorser (Section 30, Testimonials and Endorsements).
In June 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
In June 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in June 2017 about the pattern of complaints, but have not received a response at this time. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by The Fulfillment Lab, Inc., a business that is located in Tampa, FL. BBB files indicate that The Fulfillment Lab performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by The Fulfillment Lab. Consistent throughout most of their product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for The Fulfillment Lab, Inc. can be viewed at http://bbb.org/h/ju62
BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by The Fulfillment Lab. Consistent throughout most of their product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.
A BBB Business Profile for The Fulfillment Lab, Inc. can be viewed at http://bbb.org/h/ju62
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- 15515 Hutchison Rd, Tampa, FL 33625-5518
- BBB File Opened:
- 6/19/2013
- Alternate Business Name
- Submedia, LLC
- Pure Green Coffee Lean
- Pure Detox Max
- Business Management
- Mr. Gabor Hajdu, Manager
- Contact Information
Principal
- Mr. Gabor Hajdu, Manager
Customer Contact
- Mr. Gabor Hajdu, Manager
- Ms. Erika Reyes
- Mr. Dion Reev, Supervisor
- Ms. Julie ., Supervisor
- Ms. Debra ., Customer Service Representative
- Ms. Cindy .
- Ms. Jamie .
- Ms. Wanda .
- Ms. Jessica .
- Ms. Justine .
- Ms. Ashley .
- Ms. Anna, Customer Service Manager
- Ms. Tracy, Customer Service Representative
- Ms. Marie, Customer Service Representative
- Ms. Erica, Customer Service Representative
- Additional Contact Information
Phone Numbers
- (800) 894-3594Other Phone
- (866) 492-6596Other Phone
- (800) 894-3594
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made a one time purchase from Get Vital Nubrands on June 26, 2024 and noticed I have another charge on my credit card on July 22, 2024 for $199.85. I did not authorize this charge. When I called customer service, the representative let me know that I had supposedly agreed to a monthly club which I did not and wasnt aware. I received an email that read: Hi ********,Welcome to TrackMyKetoDiet! Because of your supplement order we are happy to provide you a month access to TrackMyKetoDiet.com You will find the support and programs here that dozens of others have used to find success in their keto diet! Here is your login information to get you started: Login: ************************** Password: XtpYauVU We look forward to supporting you to a better you!Thank you,Customer Care *********************** ************** This does not indicate I was signed up for a monthly club and did not indicate my credit card would be charged again.I am requesting assistance with getting my money back and if possible make the company be transparent by providing written confirmation that when consumers place an order that they are automatically signed up for a club and that the credit card on file will be charged monthly.Thank you,*******************************
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