31 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Marietta O
1 star07/02/2024
DON'T ORDER ANYTHING FROM THEM!! TOTAL SCAM! They go under several Company names trying to hide their activities. Somehow they even charged for some Digital books! Thankfully my Credit Card stopped any payments to them!! We need a Class Action Lawsuit against them and their affiliates!Review from Nora D
1 star06/28/2023
Not even star rated i sent them an email canceling my order was told i couldnt cause order had gone out. Was then again charged in june for order i cancelled this so called company recieves a no star rating. Do not orderReview from Rhonda S
1 star03/06/2023
SCAM! Stupid me. Sounded great on TV. They failed to mention it must be used with a Keto low carb diet! The diet is what causes weight loss, not the supplement! After it did nothing for me (because I wasnt on a keto diet) I stopped taking it. I noticed I was ravenousand gained another 5 lbs.Review from Rocio R
1 star01/29/2023
Hola, hace como un año y medio quise probar este producto no más tenía que pagar la prueba igual me pidieron mi tarjeta y luego me cobraron el paquete de un año. Bueno pensé que esta iba a ser todo. Solo tome las pastillas por un mes me daba dolores en el vientre y dejé de tomarlos. Me volvieron a cobrar no se cómo porque perdí la tarjeta con la cual hice la compra y me cobraron a mi nueva tarjeta. Trate de buscar un correo electrónico, no hay ni uno solo. No se cómo arreglar esta situación. Pero ya no quiero que me sigan mandando y sigan cobrando.
Review from ARLENE A.
1 star01/18/2023
I am reading these reviews and see exactly what happened to me.Was notnwhat inthought i ordered, charged $199. When 2nd shipment came, with $199 charge, I called and my acct was credited for the 2nd $199 payment.What i didbt realize is that the detox us totally separate, on ***** card as CHALLENGE BODY AND MIND - ***** PER MONTH.Called today and found out this is membership fee -- i have not gotten any pulls since May, no one reaches out to me, no mail, not surenwhat membership benefits are. Cancelled today, but not elig for any refund on the 8 monthsnthey have been withdrawing from my acct.I have 9 unopened ******* of KETO and 2 unopened bottles of DETOX.(I did use 1 bottle of Keto, and definitely not the results they advertise.)Anyone hear of a class action suit to shut this scam down, let me know.I would jump on in a heartbeat.Only gave the 1 star because it would not allow 0!
Optimal Max Keto Response
01/20/2023
Hello ******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As per checking, your account was refunded $100.00 on 06/07/2022. Rest assured, the account is cancelled, and you won't receive any further charges and shipments.
Thank you for being so patient. If you need anything else, let me know if I can help.Review from Kelly G
1 star09/29/2022
Returned an order that I didn't even place. Never opened the bag it came in and they have had it since Aug 20th. NO REFUND still as of Sept 29 and they keep telling me to wait a few more days. This company is a complete SCAM!! Do not order anything from them. I am going through my credit card company to get my money back. I have left messages since I can't even get anyone to answer the phone now but, don't expect to hear back from them. Just don't even go to their website!! Please don't order anything from them or you will be in the same mess and frustration that I am in now.Review from Abby H
1 star07/20/2022
This company is a scam. The product does not do what it says it will do. They automatically sign up a customer for monthly refills. When you cancel and return the product they will not refund your money. Been fighting for a refund for over a month. Tracked the package to the PO box and they still claim they never received it. Do not fall Victim to this company!Optimal Max Keto Response
07/26/2022
Hello,
Apologies for the inconvenience, but we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.Review from Chris G
1 star07/18/2022
I made order on 5/22 did not get product for a while. I used it made me sick , went to ER and by the time I , tried to cancel they had sent me more. This is not what I expected . It said I could return product if not happy. I only received credit for one shipment . But it was not 30 day from when I received product. So I feel I should have received full return. Would not recommend this product to anyone.Optimal Max Keto Response
07/26/2022
Hello *****,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As per double-checking, your account was refunded $174.88 on 07/18/2022. As a one-time courtesy, we went ahead and issued an additional refund of $25.00 as requested. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.
Rest assured, the account is cancelled, and you won't receive any further charges.Review from Shelise M
1 star07/16/2022
This company is a scam. I was charged $199.88 and $59.99 on May 16,22 I tried to send back and get a refund. The said my refund was expired. They then charged me another $199.88 on 6/14/22. I contacted them again and said i could only get a refund for the 2nd $199.88 charge and cancelled my reorder status. I have yet to get any refund. While this was happening I found my bank account was charged $12.49 from a company Challenge bodymind. they have charged me twice now. I have never heard of the company before. I want my refund!!!!Optimal Max Keto Response
07/25/2022
Hello *******,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As we are limited with the policies in place for the products. Therefore unable to issue any more refunds on your account for the initial order. Please note that we strictly follow our 30 days return and refund policy which is indicated in our Terms and Conditions. It appears that you placed the original order on 05/14/2022. We hope you understand the matter on the situation that occurred on these charges.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview from Renee F
1 star07/14/2022
This is a scam. I used the product for a month with absolutely no change. Unfortunately they also don't tell you if you don't cancel after the first order it goes into an auto ship. So now I have another order that I'm trying to return and get a refund I had to take pictures and send it to them before they would give me the return number. I now know that they have received my product with USPS tracking. Now they say they have to wait for confirmation even though they know that they have received it and it will be another 2 to 3 weeks before I get a refund. This is nothing but a big scam buyer beware!Optimal Max Keto Response
07/25/2022
Hello *****,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
We went ahead and issued a full refund for the second order. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.