![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforPure Green Coffee
Additional business information
On April 2013, BBB contacted NPB Advertising Inc. aka Pure Green Coffee, requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
On April 23, 2013, the business has addressed with the below statements:
We retained a company for customer service. We have noticed a disconnect in our customer service policies being applied to our customers in practice. We also tested a trail offer of our product.
However, we began noticing an excessive amount of refunds and orders due to customer confusion with terms and conditions not meeting their expectations.
At this time we have hired an in-house compliance director who pro-actively handles customer satisfaction concerns. We are also working on getting an in-house customer service center to mange and watch over our customer service issues, insuring our policies are followed and our customers are being taken care of in a timely and respectful manner.
BBB again contact the business in July 2014 regarding the pattern of complaints, however did not receive a response from the business.
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- Tampa, FL 33609-2042
- BBB File Opened:
- 9/7/2012
- Years in Business:
- 12
- Business Started:
- 5/4/2012
- Business Incorporated:
- 5/4/2012
- Type of Entity:
- Corporation
- Alternate Business Name
- Pure Green Coffee Lean
- NPB Advertising, Inc.
- Olympus Advertising, Inc.
- Contact Information
Principal
- Mr. Scott Congleton, Owner
Customer Contact
- Mr. Bryan B. Walsh, President
- Mr. Alex Pate, Director of Compliance
- Mr. Scott Congleton, Owner
- Mr. Paul Daniel Pasqual, Owner
- Additional Contact Information
Phone Numbers
- (800) 820-9822Other Phone
- (800) 820-9822
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.