Business ProfileforSlim Tone
Diet Products
Current Alerts For This Business
Advertising Review:
In March 2021, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.
As of this date, the business has not responded to BBB's request for substantiation about its advertising.
Additional business information
Additional Info:
BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in March 2021 about the pattern of complaints, but have not received a response at this time.
At-a-glance
Business Details
- Location of This Business
- PO Box 153201 #1093, Tampa, FL 33684-3201
- BBB File Opened:
- 3/29/2021
- Alternate Business Name
- TRS Limited
- Resultz
- TRS Limited Resultz
- Contact Information
Principal
- Customer Service, Customer Service Representative
Customer Contact
- Customer Service, Customer Service Representative
Customer Complaints
28 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On or about 1/27/22, I saw an advertisement for Slim Tone. The advertisement stated that you could receive a free sample for only $6.95 in shipping cost. I ordered the sample from TRS Limited and received it. I got it for my wife who needed to lose weight but after trying it, she got sick from taking them and could not take it. I did not think any more about it until I got a letter from National Medical Administrators, Inc., a collection agency dated 2/16/22, stating that I owed $119.97. There was a form attached on which you could dispute the claim which is what I did. I also asked them to send me the paperwork showing that I had signed for this debt and sent the form back. Before I heard from them, I received a call from them trying to collect the debt. I told the woman that called that I did not owe the debt and would not pay it. While waiting for them to respond, I looked up National Medical and there were a lot of similar complaints filed about this product and others. It was always the same, the complaint owed $119.97. I also looked up TRS Limited and they also had a lot of complaints for this product and others and it was also $119.97. I received correspondence back from National Medical with nothing more than a copy of Terms and Conditions which they claimed formed the debt. (Noting I had signed or agreed to). I did not see this when I ordered the product. I called TRS and talked with a woman who gave me a number to call, which I did, guess what, it was another collection agency. They did not want to talk to me. Up to this point no one from TRS had tried to contact me. They just shipped it off to the collection agency with no contact with me. It is like they already knew I was not going to pay it. That should tell you something. I worked in banking for over 40 years. No business I know of would send something off to collections before contacting the customer unless they knew the customer was not going to pay it. I have always paid my legitimate bills but will not pay this. It is something fishy going on here, if not, there would not be so may complaints. National Medical has had 426 complaints over the last 4 years and 325 over the last 12 months. It shows this on their web site. I suggest that you look at both websites, very revealing. I filed a complaint back in January of 2022. All of this took place in 2022. I don't have all of the information now because it has been over a year. The BBB talked with the company and they agreed to take it out of the collection agencies hands and take it off their books. Today out of the blue, I get another call from the collection agency telling me I owed TRS Limited money.
Read MoreCustomer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Teri F
1 star
07/25/2022
I had the same issues. I cancelled the product and offered to return. I was not provided a return address. There was also a charge on my debit card that I disputed with the bank and the bank found in my favor. I received a call from National Medical Administrators and explained above. They were extremely rude. I hadn't heard anything for over a year then started getting calls from a collection company. The whole thing is a scam. Plus, they added a service charge of $40.00 due to the bank dispute, although the bank found in my favor. Over the course of this year, I was barraged with texts to buy their products. Replied with "STOP" yet they continued. They promote their product with unauthorized use of celebrity names/photos; all of which is a misrepresentation.. There has to be some FTC activity regarding this matter. If I could provide a "0" rating, I would.
Slim Tone Response
07/26/2022
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15/14 day trial period begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer for one of the bottles after the trial was unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
Additionally with this situation our records indicate that the customer had disputed their 119.97 charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
In our defense our records also show that the product was set up for return however we never received any kind of return.
02/21/2021 10:57AM - Order was setup for a return by IVR
As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
With this situation the customer was charged the initial shipping charges and was sent both bottles and all attempts to bill the customer for one of the bottles after the trial was unsuccessful and no returns were ever made. When this occurs this causes the account to be flagged into the collections database as the customer has received both of the products and still has the products but never canceled or returned the products so a collections call is made as an attempt to recover those funds.
Additionally with this situation our records indicate that the customer had disputed their 119.97 charge which was for the bottle that was received. When there is a dispute made and a customer never returned anything this causes the account to be flagged into the collections database as the customer has received the product and still has the product but disputed the charge and has been reimbursed so a collections call is made as an attempt to recover those funds.
In our defense our records also show that the product was set up for return however we never received any kind of return.
02/21/2021 10:57AM - Order was setup for a return by IVR
As a professional courtesy we have taken the decision to remove the customer from the collections database. This customer does not and will not owe anything and have no debt with us whatsoever moving forward. No negative impact was made to the customers credit. The customer should be able to confirm that all collection activity will cease in 24-48 hours and if any kind of attempt is made within the 24-48 hour time period of removal from the collections database they are to simply ignore.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottles as a courtesy in hopes of resolving this in a positive manner.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
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