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ComplaintsforSonoma CBD Oil
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Complaint Details
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Initial Complaint
11/22/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They gave me a dated refund check in March ,2021 for 141.66 and now I get won't refund my moneyInitial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Order No. XXXXXXXXXX Order Date 9/12/2021 Order Summary CBG Isolate: 1g CBD Isolate: 1g CBN Isolate: 1g On September 12th I submitted an order through www.sonomacbd.supply upon submission of my order I received a statement saying it had been accepted and assumed shipment would follow soon. On September 18th I reached out via social media, the only contact for "TheTetraGuy"/"Edward O" this contact was met without response. The item was marked shipped September 24th and arrived September 30th. What arrived could only be described as shady and suspiciously packed, and resulted in the loss of a third of the order. I opened the box to find 3 jars taped by their lid to the inside of a priority box with no invoice. When I removed the jars from the tape, the CBN spilled its entire contents onto my floor as the lid wasn't securely screwed on. I request a refund of at least $17.09 for the CBN due to shipping and handling damages as the parcel had $100 insurance through USPS Priority Mail.Business response
11/09/2021
Business Response /* (1000, 9, 2021/10/25) */ Hello *****, We have already used all the means in our end to pull up your account, unfortunately, you don't have any account with us. So it sounds like you're signed up with a different company. In this case, we recommend checking your emails and bank statements to determine which company you're subscribed with.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.