Business ProfileforPSquared Packing Supplies

Date of transaction: 11/01/2023 Amount paid: $140 for custom packing and shipping with $600 insurance for the item Total loss: $600 Originally went to this business to get a box so I can ship an item. I had originally tried to purchase the supplies from them so I can pack and ship the item on my own. The only had the option to custom make a box for the item to fit in, they had the sheets of cardboard but they were too large on their own. I had originally requested if they could just make the box to the dimensions needed for the item and then I could pack and ship on my own but the business insisted multiple times that they pack and ship these items all the time and can guarantee itll arrive safely if they package it. I brought them the item to pack and ship since it seemed that they knew how to package the item safely. I ended up also paying for additional insurance through them for *** of $600. The item ended up getting damaged by *** during delivery due to the lack of packing supplies. A claim was opened with *** for the damaged item and was denied due to the fact of insufficient packing material. Only 1 pieces of foam were protecting all the edges of the item in the box and then a few sheets of bubble wrap. I had reached out to psquared packing to help me with the *** damage claim on 11/14/23 and then they also requested more documentation of invoices for proof of value on 11/21/23 which I provided to them. On 11/21/23 they stated everything was uploaded to *** for the claim. On 11/28/23 I followed up with psquared for an update on the claim and they said they havent heard any new updates. I continued to follow up with the business every 2 weeks until 01/22/23 without getting any responses from them. Im now out the cost of the shipping and packing of $140 plus $460 for the cost of the item due to them not properly packing the item for a claim to be approved