Business ProfileforRightway Parking

I reserved with Rightway parking for a cruise out of ********** on 4/14/24 to 4/21/24. Luckily we had the proper address to the parking garage unlike several other customers that found their way there. It turns out this is actually WePark. So that was a bit off. The big issue was when we arrived back to port on 4/21. The paper we were provided by WePark for pickup gave us a location that was incorrect. Luckily there was someone helping to park the buses that directed us to the proper pick up point. We found a crowd of people there saying they had been standing there for almost 1.5 hours, we arrived there at 9:30. Buses were supposed to start running every 30 minutes at 7:30. Several calls had been made to the number provided on the paperwork as well to the corporate number to figure out how we were all supposed to get back to the garage. There were no answers at either number, I did leave my info on the answering machine about getting picked up but I never received a return call. I doubt anyone else did either.After standing around for almost an hour we called for an Uber to take us to the garage, several others had already done the same. It was obvious this was the only way for us to get back to the garage.After we finally got back to the garage I tried to have a conversation with an attendant there about how they didn't pick us up. He blamed it on traffic and then refused to talk to me anymore. It was obvious that he could care less, I did warn their customers loading onto the buses about what would happen and to save the location of the garage.And just to note, yes there was a lot of traffic. But it did not affect their competition. From what we all observed the company to use is Premier Cruise Parking. Their buses were there every 15 minutes and their customers were leaving quickly.I wish we could be refunded for our Uber ride but WePark states in the paperwork that they don't cover those costs. Now I understand why.Stay away from this company!

*****, We park the location that you booked for via Rightwayparking.com has two garages for *************. The customers who had the address of the other garage that is 2 minutes up the street were notified of the change/update. Yes, the facility is called We park as Rightway Parking is the website in which you booked through. The only physical locations that are called Rightway Parking are the ones we own and operate for *************. With that being said, the detailed information regarding the shuttle and wait times is provided on the website prior to booking as well as inside of the confirmation email you receive once you book. This garage states that the shuttle runs every hour to 1.5 hours between there hours of operation. There was no hidden information. In order to book for We Park you would have had to click book it now for the specified facility. ************* is the busiest Cruise port in the World and it is located right outside of Downtown *****... this is why the shuttle is listed as so. We are sorry that you had difficulties navigating or understand the information for the facility you booked for. I looked to see if you had emailed us at all regarding this situation and did not see anything under the email above/inside of your confirmation email. We park will not refund for Ubers and we usually do not either but if you would have emailed us we could have seen what we could do.