Customer ReviewsforEvolution Parking Systems LLC

NO STARS!!!!!!!!Evolution Parking and Guest Services??T&M Nation 1/5 just now on ****** We checked in on 7/19/24.All of the enthusiasm I had for this stay was cut in half at check in. I was told by front desk staff that Hotel.com had misled me in thinking I would be staying in a balcony view room, because it was a terrace view room . I requested a view of the river as represented in the pictures. I ended up with a 2 double *** room with a river view instead of a king *** balcony room with a balcony. It had ONE vent for air-conditioning beside the large window and the room was not cool enough for its size. The bathroom stayed hot due to no air circulation.However, the view was satisfying.BUT the reason I will never stay again at this hotel, was due to the ******* The next day we called for our vehicle to go out and when we sat down in our vehicle, it REEKED OF THE SMELL OF MARIJUANA!!!! We immediately got out and notified the valet Asst. ******* ****. Two staff came and witnessed the strong odor in our car. **** and a ***** female named ***** both agreed and stated they could smell it. Ironically **** was the last person that parked our vehicle the previous evening, when it had a normal smell inside. We were unable to speak with ******, the manager, who had just left work. The next morning at check out, I requested to speak with the manager and a woman with no name badge on told me that she was the manager. This was on 7/21/24, a white female with her hair pulled back, stated that Hyatt Regency contracts the valet out to a company called EVOLUTION PARKING AND GUEST SERVICES. I told her that this was unacceptable and that it still reflects negatively on the hotel as they are doing business together. She subtracted the $105 valet bill from my ticket, but this still left us traveling in a car that smelled of an illegal substance!! I AM DONE WITH *************************** REGENCY HOTEL AND EVOLUTION PARKING AND GUEST SERVICES!!

Horrible valet company. This company has damaged my vehicle and has video footage of and they refused to show mw the footage to see how my car left the valet lot. They refuse to pay for my damages. ****** uses intimidation tactics and gaslighting to try and make you file a claim with your insurance. Why would anyone increase their premium by filing with their insurance when this company is at fault. This company should not even be able to hold a valid business license. They refused to provide me with a claim or inaurance info and when they "investigate they have a person from their own company doing the claims! There is no integrity, and they have damaged numerous residents vehicles at the ***********************.