Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I already paid for the first month installment and then immediately tried cancelling and now they are asking $229 to cancel it.At least they should inform this kind of malpractice when the sales man is trying to convince to sign up their service. Instead of providing quality and transparent services they are more focused on cheating. I am not asking any refund but just asking to waive the penalty charges of $229 to cancel the service.Business response
05/20/2024
Hi ********,
Thank you for letting us be aware of this situation! I'm sorry about that experience with our sales representative, we do always send the agreement over outlining the the price, service month, and additional details like the early termination fee, by email after speaking with the sales rep. **** there any specific concerns going on with the service? I did see you had an additional service that you were experiencing pest activity, in which it can take multiple treatments to notice a full effect. Feel free to let us know as we do always appreciate hearing feedback from customers! I did speak with the account manager and have agreed to waive the early termination fee, and want to apologize for the experience so far. Feel free to reply here or call our office at ************** and ask for an account manager, if you have any further questions or concerns.
Thank you!
Bold Servicing
**************
Customer response
05/21/2024
Better Business Bureau:
As they were able to remove all the earlier termination charges, now no other support needed.
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.