Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** from Ecoshield Pet Solutions came to my home, I automatically tried to dismiss him as I usually to not like unsolicited presentations or conversations. Several times I tried to turn my back to walk away but he kept assuring me there was no contract or cancellation requirement with their service that I would only pay for services rendered. I clearly stated several times that I do not agree to contracts or anything with like a special amount of day to cancel ex 30-day cancellation terms, as these arrangements are typically traps to lure customers.The ***resentative ***eatedly confirmed this was not the case and even gave me his personal cell number, promising that I could stop service at any time without issues. Based on those assurances, I agreed to have my yard sprayed and I specifically said to him for two or three times. And so Ecoshield performed two services, and I paid for both.When the company called to schedule a third service, I declined, explaining I no longer wanted the service. Only then the person I was talking to mentioned that someone from the office would contact me. When I received that call, thats when I was informed of a $250 early termination fee, which completely contradicted the ***resentatives original promise. I tried to explain my conversation and concerns raised with the sales *** but the caller seemed uninterested. Ive been receiving calls to pay, despite multiple attempts to explain the situation, I was dismissed and even hung up on during calls. I have since received collection notices and threats to ***ort me to credit bureaus, which is completely unacceptable.?I am requesting that Ecoshield remove/waive the $250 charge from whatever account they created for me and clear such account. They also need to correct their deceptive sales practices to prevent this from happening to other consumers. These tactics are dishonest and unethical. A company should not be allowed to continue operating in this manner.

  Business Response

  Date: 11/13/2025

  Hi *****,
  
  Thank you for sharing your experience.
  Were sorry to hear about the frustration this situation has caused. Our records show that a confirmation text was sent and responded to with 1, and the service agreement was emailed to the address on file at the time of signup. This 3-step process is designed to ensure transparency, including details about our early termination fee.
  
  We understand how important clear communication is, and we appreciate you bringing this to our attention. If you have any further questions or would like to continue the conversation, were here to help.
  
  Thank you again for your feedback. Were committed to providing honest service and helping every customer maintain a pest-free home.
  
  -***** *.

  Customer Answer

  Date: 11/14/2025

   
  Complaint: 24142402
  
  I am rejecting this response because the sales *** reassured me there would be no issue and that service is an as you go basis. He gave me what he said was his personal phone number to contact if any issues arise after the 2 or 3 times I was going to get service as a way to reassured me there was no commitment with the service. I have been calling/texting the number ever his I was told about the early termination fee there has been no response to calls or texting. Now I see that was one of his deceptive tactic. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of the $2,000 paid to EcoShield for pest control services that were not completed as promised.**** *. assured me that their full home package would seal roof and window openings, address wasps and rodents in the attic, treat woodpecker damage, and repair a hurricane-damaged soffit. In reality, the first crew spent less than 10 minutes at the property, the second crew placed two traps but pests remain, and two separate soffit appointments resulted in no work. I was also told nothing could be done for the woodpecker, contradicting what was originally promised.Despite repeated calls, texts, and emails, no manager has followed up. Due to the lack of service and communication, I am requesting a full refund of the $2,000 contract payment.

  Business Response

  Date: 09/03/2025

  Hi *********,
  Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience you've experienced, and I understand your frustration regarding the service issues.
  After reviewing your account, I can confirm that a refund of $2,000 was processed back to your card today, September 3, 2025.
  We value you as our customer and remain committed to addressing your concerns and providing the level of service you expect. Please note that your account is still active, and if there are any additional issues or unresolved items you'd like to discuss, were here to help.
  Thank you again for your patience, and please dont hesitate to reach out if you have any further questions or need assistance.
  Best regards,

  Customer Answer

  Date: 09/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.But please ask them to train the sales people better, so they do not lie to their customers.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:08/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield was soliciting in our gated neighborhood which is not allowed. "**** the Bug Guy" came with many misleading high pressure sales attempt and even though I normally don't make decisions on the spot it seemed like I wouldn't lose anything for trying their service once and he made my sign the agreement on his iPad. He never mentioned early termination fees. When I was finally sent a copy of the contract mentioning early termination fees I told him to abort and cancel the service. He then agreed to add a note saying I could cancel without the early termination fee. They claimed to do the service and later I realized they didn't install any traps like they said they would. They also sent an inspector who suggested added a screen to our garage door to prevent pests from entering (this would take them less than an hour and probably $20 in materials. They asked over $1,200 for it. They also suggested adding more ceiling insulations for over $9,000, which I refused. After confirming that they hadn't installed any traps I called to cancel. The sales agent was out of the picture and they said I could only cancel within 3 days (which was according to the sales agent not our case). Still they demanded $250 in cancellation fees which I'm disputing. Sales agent said his local manager ******* was going to call me and refund me the $250 for which I'm still waiting a month later. Their customer support services keeps saying they will refund but never do. Nothing they say is true. This company should not be allowed to be in business.250

  Business Response

  Date: 08/28/2025

  Dear ******,

  We truly regret the frustration this situation has caused you and appreciate the chance to clear it up. After carefully reviewing your account, our records confirm that a chargeback was filed with your bank for the $250 cancellation fee, and we accepted that dispute. This means the funds were withdrawn from us and returned to you directly by your bank, which is why a separate refund did not come from our side. For your convenience, we also sent you supporting documentation by email showing the details of this resolution.
  
  We value your time and understand how important clear communication is, and were grateful for your patience while this matter was resolved. Should you have any additional questions, please dont hesitate to reach out to us at ********************************* Well be glad to help.

  Regards,

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest Solutions ********** is invoicing me for $250.00 for what they claim is early termination of a contract. I asked to be furnished with a copy of the contract and I have attached the document they sent to me. This document has no date of issue nor does it have my signature. Someone printed my first name, ******, at the bottom of the contract with additional unidentifiable characters. I want hem to retract this totally erroneous charge, with or without an apology.

  Business Response

  Date: 08/16/2025

  Dear ******,

  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate the opportunity to review this matter with you.
  Our records show that the sign-up process was completed through our standard two-step verification, which includes an in-person review with the sales representative and a confirmation via text message. The agreement is not activated unless the customer responds to that verification message, which we have on file for this account.
  To help us further investigate and ensure the accuracy of our records, we kindly ask that you provide a copy of your signatureeither through a valid ID or any other verified document you feel comfortable sharing. Once received, well be able to continue our review and work toward a resolution. Were committed to supporting our customers and appreciate your cooperation.

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23749273
  
  I am rejecting this response because:

  I am attaching two copies of my signature so that Ecoshield can see that it does not appear on any contract they have for service.

  I would like a copy of the message they say they have from me agreeing to a service plan.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 08/20/2025

  Dear ******,

  We understand how frustrating this situation must feel and appreciate the opportunity to address it. Our records show that your cancellation request was received and reviewed, and weve confirmed that your account has been closed.
  As a gesture of goodwill, and in recognition of your prompt communication, the $250 early termination fee has been waived. You will not receive any further billing or contact regarding this account. Were committed to resolving concerns respectfully and appreciate your time and feedback.

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, I signed up for pest control. At no point during the sign-up process was it made clear to me that I was committing to a full year. The terms regarding the early termination penalties were not disclosed in a clear or prominent way before I signed and was charged.I only became aware of these terms after attempting to cancel the service today on July 28, at which point I was told I would owe $270 in early termination fees. This information was not reasonably disclosed to me beforehand, and I believe I did not give informed consent to these terms.

  Business Response

  Date: 07/31/2025

  Hi ********,
  
  Thank you for reaching out. We appreciate the opportunity to assist and sincerely apologize for any confusion or inconvenience you've experienced.
  
  We understand your concern regarding the clarity of the service terms at the time of sign-up. Transparency and informed consent are core to our onboarding process, which is designed to ensure that all customers are fully aware of the service structure, including any applicable fees.
  
  To clarify, our standard onboarding process includes the following three steps:
  
  1. Verbal Explanation A representative outlines the service plan details, including pricing, frequency, and contract terms.
  2. Service Agreement A signed copy of the agreement is sent the same day, which includes a three-day right-to-cancel period.
  3. Welcome Text A message is sent summarizing key terms, including the service type, Egg Cycle schedule (every 3045 days after the initial service, which is billable), and the cancellation policy. This message also states that cancellations made after the three-day window or before the end of the contract may be subject to an early termination fee.
  
  Upon reviewing your account, we can confirm that all three steps were completed, and we received a confirmation response of 1 to the welcome text, indicating agreement to the terms and conditions.
  
  That said, we understand that you feel the terms were not clearly communicated prior to your agreement. While our records indicate that the standard process was followed, we genuinely regret if the information was not presented in a way that felt clear or prominent to you.
  
  Your account has been flagged as pending cancellation, and a member of our specialized team will be reaching out shortly to complete the process. Regarding the early termination fee, it remains applicable based on the agreement in place. However, we value your feedback and will be reviewing this internally to ensure our communication continues to meet the highest standards of clarity and transparency.
  
  Please dont hesitate to reach out if you have any further questions or if theres anything else we can do to assist.
  
  Warm regards, 

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Someone from the company called and discounted the rest of the year's service charges. I would have preferred to have canceled without a cancelation fee, but that was not an option.

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco shield pest solutions was in my neighborhood working on one of my neighbors homes. A representative from Eco shield knocked on my door and asked me if Id be interested in some leftover product from my neighbors home as a one time trial. I informed the representative that I was a renter and uninterested. He informed me that it would be less than two dollars for the leftover product and if I liked it I could let my landlord know. I agreed, and he collected my name, email and phone number and asked me to sign a waiver allowing EcoShield to spray the product. After this event, I did not receive any information from EcoShield via email (I later learned that my email was incorrectly inputted by the representative). I received a call a few weeks later about an unpaid balance of $139 and about scheduling my next service in my subscription. I let the phone representative know I had not agreed to either of the large fee or the subscription service and she let me know that the signature I provided was for the billed amount and subscription service. After several phone calls with the company, I have been able to have the subscription cancelled but they have refused to correct my email, to send me any email correspondence and are now threatening to send me to a third party collection service for the $139.

  Business Response

  Date: 07/29/2025

  Hi Sierra,
  Thank you for your response, and please accept our sincere apologies for any inconvenience caused.
  We truly appreciate the opportunity to assist you. At our company, we are committed to maintaining clear and transparent communication, as we understand how vital it is in fostering a positive experience for our customers and building trust.
  After reviewing your account, we have decided to issue a full credit for the initial service as a gesture of goodwill. Please be assured that your account is now closed, and there is no outstanding balance.
  We respect your decision to cancel the service. However, should you wish to continue in the future, we would be happy to provide a new service agreement and ensure that all details are communicated clearly and thoroughly.
  If you feel satisfied with the support we provided, we would greatly appreciate it if you could take a moment to share your feedback through our short survey: **************************************. A positive rating would mean a lot to us and helps us continue improving our service.
  Thank you again for your time, and we wish you all the best.
  Warm regards,
  
  

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sierra ******

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** for Ecoshield visited my residence to offer pest control services. At that time, (first week of May) I specifically asked if there was any contract involved, and the *** confirm it was every two months service, and I can cancel anytime.But when I received a contract through email, I quickly sent a response requesting for them to reach me before continuing any service. Ecoshield never responded to my email until they wanted to set up a follow up service and requested they cancel my contract. All happened within a month of the first appointment. I need Ecoshield to cancel their service with no more contact with me or attempt to collect money from my credit card.

  Business Response

  Date: 06/23/2025

  Thank you for your message. We understand your concerns and want to ensure your feedback is properly reviewed.
  To assist with this matter, please forward any documentation showing that you contacted us prior to your initial service dateincluding the email you referencedto ********************************* Once received, our team will review the communication and follow up accordingly.
  We appreciate your cooperation and look forward to resolving this promptly.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassed me at my home in a double gated, no soliciting community. Opened with, " I'm just checking in " Pulled out his phone and read a list a list of my neighbors that he had procured somewhere and told me he had worked for all of them. Acted like I was on some kind of list to hire him for wasp nest and spider web removal. No legitimate company does business this way. This is a dishonest and unethical business and should not be trusted.

  Business Response

  Date: 06/23/2025

  Thank you for bringing this to our attention. We understand your frustration and take concerns about uninvited contact seriously.
  We have added your address to our internal Do Not Contact list to prevent any future visits.

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently sold a service on April 1, 2025 by Ecoshield who were canvassing our neighborhood, which by the way does not allow soliciting. After a series of misleading and false statements, I agreed to a pest service for 1.45. I was told this amount after me repeatedly telling the associate that I had a pest service and didnt need one. He was persistent and I caved after he quoted me .$1.45 per treatment. I even questioned the amount. He also stated that I would be charged $250.if I cancelled in less than a year. I really felt at the time, it was just a gimmick to attract new customers, as businesses do this all the time. I thought well, I'll try them for a year and drop them if not happy. I can also cancel my other service, as it is certainly more expensive. He stated that a crew was at a neighbors house and would be over shortly. Another fabrication. we got a call from gate security about an hour later to let the tech in, so he was not at a ************** does the service and see an email invoice for $145 which was charged to my cc. i had to set this up to start the contract. After texting the original salesguy, he apologized and said he would cancel service. He stated that to him a **** 45 meant $145. absurd! i told him I want a refund. i have spent over 2 hours trying to reach cs. can never get through. I got another email today asking me to call them only to find the cs line is not open on Saturday. emails are met with canned responses. Im at a loss and truly feel like I was scammed. their cs service is simply a front to pretend they offer cs.not sure where else to turn to get help. my next fear is being charged $250. I appreciate any help you can offer. Also no one will answer the local number.

  Business Response

  Date: 04/07/2025

  Hi *****,

  Were sorry to hear about your experience and appreciate the opportunity to address your concerns. I've reviewed your account and can confirm that your account was closed on April 5, 2025, and no further charges will be made.

  If you have any additional questions or need further clarification, please dont hesitate to reach out directly.

  Thank you.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23164850
  
  I am rejecting this response because:

  As usual with this business, they ignored my real request. I know my services are cancelled. I canceled on day one when I realized what I was quoted and what I was billed was different. I was quoted $1.45 for initial service and was charged $145. I want a refund of $145. The amount of time and stress involved in this whole issue has been overwhelming to me. No one likes to be scammed by unscrupulous business practices. This company is not responsive at all to anything I have asked. That is why I asked the BBB to intervene. 
  I WANT A $145 refund! That is all.

  i tried to attach a text message but it would not load. It was between the tech and I. He admitted his mistake in the text. I can try to send it another way if you want it.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/09/2025

  Hi *****,

  Thank you for your continued a patience. A refund of $145 has been processed to the card ending in 2008 and will be reflected on your account. 

  We appreciate you bringing this to our attention and the opportunity to make things right.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After months of attempting to get rid of an ant infestation in our home, Ecoshield sent out an Inspector, **** ********, who told us we would need what he called a "Total Home Seal" to solve the problem. This cost just over $1400 but we were told it would definitely work. Weeks later, still riddled with ants, I attempted to reach **** - by email, text, and phone - many times. Over the course of 3+ weeks I received zero reply. After doing some research I discovered that the service they sold us was what they call the "Exclusion Shield" which exists to address rodent problems, not ants. I called into customer support and they eventually put me in touch with someone at our local office. She said she would notify the "service manager" and I would get a response within 24 hrs. A week went by with no contact. When I called again, they said the "service manager" was very busy and couldn't be contacted, but they would let him know. When I demanded to speak with him they said I was "threatening" and hung up the phone. They sold me a service that they knew wouldn't fix the problem, and refuse to even communicate with me. They are liars and cheats.

  Business Response

  Date: 04/11/2025

  Hi ******,

  Thank you for sharing your concerns. Our management team will be reaching out to you directly to discuss the situation and work toward a resolution.

   

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23158316
  
  I am rejecting this response because:this is the same (and only) response I have ever received from this company. I have waited months for them to contact me and it has NEVER happened. When I reach out directly to them they spin customers around in a disconnected call center and the local office never responds. The only time I fought my way through to a real local person they hung up on me. This is criminal behavior.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/22/2025

  Hi ******, 
  
  We understand how frustrating this experience has been and appreciate your continued patience. Our management team has reached out by phone and email as of April 16 to discuss the service and work toward a resolution, and we hope to connect with you directly soon.