Complaints
This profile includes complaints for Greenhouse Termite and Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A Greenhouse salesman came to my door around May 2021 to sell me a pest service. He told me that Greenhouse would take care of all pests excluding mosquitos and termites. Well after almost 2 years of service, I actually got an infestation in my home and now they want to charge me $230 extra on top of what I am already paying for a bug I understood would be covered. I am extremely dissatisfied with this service. In my 20 years of living in this house, I have never had a pest until I rendered services from this company.
Business Response
Date: 02/28/2023
Hello
We are very sorry that you had a bad experience with our company. We have spoken to the customer and we strongly believe this case has been resolved.
We hope this case is resolved quickly.
Thanks
Pallas
Customer Answer
Date: 03/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We Hired Greenhouse Environmental previously TruGreen to help rid us of our bug issue. Their chemical products destroyed our yard, killing the grass, while we noticed the bugs multiply. We had potholes forming after their spray. I canceled and demanded them to stop services and they continued to charge us. $120 every 2 months. We called numerous times and they continued to charge. We want a full refund for damage done and horrid products!Business Response
Date: 08/23/2022
Business Response /* (1000, 5, 2022/07/25) */ Hi ****** We read your review and we take it very seriously. We have never been owned by TruGreen. Greenhouse was started by my husband and I in 2019 and we are still family-owned. We do not have you listed as a customer. Would you be so kind to email me your customer number and the name on the account ****@mygreenhousepro.com? We would like to get this resolved as soon as possible. Thank you Pallas Consumer Response /* (3000, 7, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your answer makes no sense. You state I have no account with you yet you have been removing $120 from my account since July 2021. After repeated calls and complaints and cancelation, you send a email with my husband saying we signed a year contract. We have bankstatements, witness statements, business card, and even a missed appointment due to rain after constant complaints. You killed my grass, we had to hire a seeding company. I'm ready with a lawyer, media, and witnesses if you want to continue. I want full refund and to never approach my family again. Business Response /* (4000, 9, 2022/08/02) */ Hello Thanks so much for your response. We found the account under a different name. We have called the number on file 3 times. Would you be so kind to call us and ask for Jade? XXX-XXX-XXXX It is very important to us that we get this resolved. Thank you Consumer Response /* (4200, 11, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) You called and asked my husband if there was a different telephone number to contact us other than the number you contacted. We were very confused that you did not want to talk further than that and proceeded to call under various numbers. I want a resolution where you refund the money in which you charged EVEN after we called numerous times to cancel and complain about damage caused by your company. You used the excuse it was a temporary hold, and proceeded to arrive and charge us without notice. Then my husband had to run outside and stop you. Business Response /* (4000, 14, 2022/08/10) */ Hello We are sorry that we have been unable to contact you after numerous attempts. We noticed that you disputed the most recent charge and that is fine and the reason we called you was to resolve this issue. Please let us know if there is anything else you need. Thanks PallasInitial Complaint
Date:07/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I told them multiple times to cancel my account and that I would not be renewing. They did not cancel my account and still continued to charge my card. When speaking with them they told me that I did not ask to have my account canceled on my last call. They did not provide service for the last charge on my card and this is unacceptableBusiness Response
Date: 07/28/2022
Business Response /* (1000, 5, 2022/07/25) */ Hi Zach We are very sorry that you had this experience. We have spoken to you and we believe this has been resolved. Would you be so kind to resolve this complaint? Thanks Pallas Consumer Response /* (2000, 7, 2022/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded the money and the issue has been resolved.Initial Complaint
Date:05/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a guy come to our house selling this service. We were mislead when the contract was completed, and we were charged $109.00 for a service already paid for. They would not cancel the contract when we called and both people we talked to were rude.Business Response
Date: 06/08/2022
Business Response /* (1000, 5, 2022/05/24) */ Hello We are very sorry you had this experience. I don't see your name as a customer. Would you be so kind to let me know the name on your account? We would like to get this resolved for you. Thanks Pallas
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