Business ProfileforCertified Purebred Microchip Database
Additional business information
Specifically, consumer complaints allege: the database this company uses is not shared among or affiliated with other pet identification databases; requests for new pet identification records were not registered to the company's database; requests for updated pet identification records were not registered to this company's database or the database of the company who originally issued the pet identification; pet identification tags were not delivered. Consumer complaints also allege refunds were not issued for the paid services not completed.
In December 2017, BBB contacted the business in order to obtain their position but did not receive a response.
In February 2019, the business notified BBB that they are under new management and requested to address their position on complaints that were previously closed Unanswered or Unresolved.
At-a-glance
Related Categories
Business Details
- Location of This Business
- PO Box 82952, Tampa, FL 33682-2952
- BBB File Opened:
- 4/12/2011
- Years in Business:
- 13
- Business Started:
- 3/25/2011
- Type of Entity:
- Sole Proprietorship
- Alternate Business Name
- RFID-USA
- PetChipRegistry-us.Info
- Business Management
- Kayla Boyd, Customer Service Manager
- Contact Information
Principal
- Kayla Boyd, Customer Service Manager
Customer Contact
- Kayla Boyd, Customer Service Manager
- Lee Lesther, Owner
- Additional Contact Information
Website Addresses
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/11/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.