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Business Profile

Photo Printing

Pelipost
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are discriminated me against my pictures when they supposed to print and ship. They denied my pictures talking about suggestive which is not facts of they dont ship even when I sent them a recent order of me sending the same toy pictures and they shipped it with no issues and there response was I will probably have better luck at another printing place so I want them to cancel my account all because the lied and just refused my toy pictures because of their own nature and I asked for the policy that shows that and they couldnt give me anything because its their suggestive. Then said call the facility and they can explain so I called the facility and they said they accept toy photos and how do I know this because I sent them numerous times.

    Business Response

    Date: 06/26/2023

    We are sorry to hear when any of our customers have an issue with Customer Support or the App in general. The order in question was pre-screened and ************** was notified that she would have one of two options to choose from (shown in attachment .)  One of the options is to send the order as is but the order will not be eligible for a refund of any sort.  

    It was only after ************** became upset and argumentative did we refund her order and advise her she would be better off choosing another company. Our Customer Support Manger did advise her that we have an arrangement with the correctional facility in question that states what we are to flag. We do reserve the right to refuse service to any of our customers based off their interactions with our company. 

    Since we have already refunded ************** her funds, I could as a courtesy mail the images directly to her or mail to the facility in question with her return address for any rejection that *** occur. 

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