Customer ReviewsforRed Cap Plumbing, Air, and Electric

Best experience Ive had with a plumbing company. Quick to show up for an appointment, polite and accommodating staff and excellent work. Main thing was their price was literally 1/2 that of their competitors!!

We're thrilled to hear about your positive experience with us, ****! It's wonderful to know that our team was quick to arrive, polite, and accommodating throughout your service. We take great pride in delivering excellent work while also offering competitive pricing. Thank you for choosing Red Cap Plumbing, Air & Electric for your plumbing needs. We appreciate your business and look forward to continuing to serve you.

Red Cap Plumbing came to home and replaced the discharge pipe in less than 20 minutes! ***** was a friendly, professional technician who clearly knew what he was doing. This job was completed under warranty thanks to the advocacy of ********************* who realized the error. I recommend Red Cap Plumbing because they are a company that keeps their word and follows through with EXCELLENCE!!!

Francine, we greatly appreciate your kind words and are thrilled to hear that Aaron and Erick were able to make your experience a positive one. It's wonderful to know that the job was able to be completed so quick. Thank you for taking the time to share your experience and for choosing Red Cap Plumbing, Air & Electric! We appreciate your business.

My second time using Red Cap for plumbing, and I’m completely impressed with their level of professionalism, skill, and friendliness. From making the appointment to getting the issue solved, impeccably smooth service. Can’t recommend them enough.

*****, we're pleased to hear you had such a great experience with Red Cap Tampa! We're committed to providing the absolute best in service, and are happy to hear our team was able to take care of you. Please don't hesitate to call us for any future service needs.

I had 2 different air conditioning techs come and inspect the system. Coil was leaking and no freon in the system. The unit was 21 years old and well beyond the expectations of a system. Time for a replacement. Red Cap offered several options and was extremely careful to explain the differences. The other company just gave a price and said nothing about the system to be installed. I went with Red Cap.The techs texted and informed me they were on their way. Arrived and worked non stop for 10 hours. Made sure that the system was up, running, and that I was pleased with the work. Everything was cleaned up, all parts removed from the old system, and informed me they would be back to install a different thermostat the next morning. At 8:00 am they arrived, switched out the thermostat for the correct one and left.I can appreciate the professionalism that was shown to me and that they made sure that I was totally satisfied with the work.I have 2 years interest free to pay off the system. Could not ask for a better company to do business with.*****************************

Richard, WOW! You have blown us away with this 5-Star review. Thank you so much for your detailed feedback. We are so pleased to hear that you had a positive experience with Red Cap Plumbing, Air & Electric. We look forward to the opportunity to serve you again in the future.

Red Cap Plumbing tech did a simple drain pipe clean out under our sink from the kitchen and out to septic tank, they advertised a $99 special, but I paid $408 for same work, no real reason why was given. Bait and switch is a morally suspect sales tactic that lures customers in with specific claims about the quality or low prices on items that turn out to be unavailable in order to upsell them on a similar, pricier item. Then later, received a $16.99 charge/deduction on my debit/credit card today from Red Cap Plumbing, I did not approve any such charge. Appears that they have a so-called "Annually $269 - Monthly $16.99. No Dispatch Fee EVER", I never signed up for this. *** the guy who answered the phone today at Red Cap Plumbing said he would cancel the charge.

Bill, we want to apologize for the negative experience you had with Red Cap Plumbing, Air & Electric. This is not the impression we want to leave with our customers. We understand you have been in contact with our Customer Experience Manager, Jorge, to discuss this matter further. We still would like to do whatever it would take to make things right. If you would prefer, you may also speak with our new President, John, at ***************@redcapnow.com. We appreciate the opportunity to earn your business and trust back. 

Not acceptable, Red Cap Plumbing never sent me a corrected billing for the $198.99 amount that they have on their books for us. I want to see a billing showing a credit for $198.99 and a $0 balance. Red Cap Plumbing also never paid me the $250.00 it cost to repair the hole in the wall under my kitchen sink that Red Cap caused in attempting to get Red Cap tech Eric's drain pipe camera out of the PVC plumbing, Red Cap is aware of the $250 billing. ********

Bill, we would be more than happy to look into this request for you. If you can please send your contact information on file to our Marketing Manager, Bri, at ******@redcapnow.com she would can take care of this right away. Thank you!

Invoice sent today, July 22, 2024, for $250 repair, also request sent for corrected billing from Red Cap to show zero balance due from the $198.99 billing on 4/21/2024.email sent to ********************

Beware of Price gouging! I have a home warranty membership with Red Cap. In the last two visits, I have raised concern about the aggressive up-selling from the technicians. But today, was the most serious of all. Last night l, we had a significant ceiling leak and learned from Red Cap today, the leak was the result of a clogged drain a pan overflow from the AC unit in the attic. Red Cap provided us with 4 different options ranging from $1498-$11,000! We chose the urgent solution which cost me $1500 (see pic). You will notice they charged me $320 extra dollars to vacuum the water from the pan! I challenged the technician first, who directed me to *****, the Customer Service Director. ***** was very nice in phone but indicated the Manager would only credit me 10% of my total bill ($148) for the inconvenience. I also had another reputable AC company come out today for $99. They indicated that the recommendations from Red Cap costing up to $11,000 were completely unnecessary. Further, he indicated the service I paid $1498 to Red Cap for todaywould have cost me $500 with his company. Its rare that I write these reviews, but its important that I share my unfortunate experience with anyone who reads this so they may take caution. These Red Cap folks will take advantage of you.

Constance, we want to apologize for the negative experience you had with Red Cap Plumbing, Air & Electric. This is not the impression we want to leave with our customers. We still would like to do whatever it would take to make things right. We understand that you have had a few appointments with us since this review was left. Please let us know how else we can make it up to you since we realize we fell short of expectations. We appreciate the opportunity to earn your business and trust back.

There have been no further appointments since the review I left. Nor has Red Cap attempted to make this right. Your email response is an attempt to hide Red Caps success in taking advantage of me.

I'm currently in the 3rd week of a sewer line replacement. There has been several mistakes made. The new line has a leak and the city inspector came for a 3rd time today and of course the job has failed inspection AGAIN. My house has been flooded due to an error by a Red Cap tech. I will not be using Red Cap Plumbing ever again. If I could give them zero stars I would.

Tonja, we apologize for the negative experience you had in the past with Red Cap Plumbing, Air & Electric. We would still like to do whatever it takes to make things right. We understand our team has paid you a few visits since this experience was shared. In this case, we hope you can update your online reviews to reflect the improved experience you have had. Thank you for allowing us the chance to earn your business and trust back.

Red Cap performed a maintenance on my AC unit.***************** was the attending technician and he was very thorough, professional and courteous. I was very happy with the service performed and signed up for a maintenance plan on the various systems in my home.

Hello! We're pleased to hear you had such a great experience with Red Cap's technician, ****! We're committed to providing the absolute best in service, and are happy to hear he was able to take care of you. Please don't hesitate to call us for any future service needs.

The service person was efficient, knowledgeable and friendly. We had scheduled the ac checkup through *********** My husband worked in the hvac business 22 years ago and understands how units can have issues when you least expect them. We were very pleased with the Red Cap experience and were happy to pay for preventive maintenance.

Helen, you sure do know how to leave a rockstar 5-Star review! THANK YOU for taking the time to share your feedback with Red Cap Tampa. We're pleased to know they're delivering the exceptional service we strive for. Thank you for choosing us for your home services needs, and don't hesitate to reach out if you need any service in the future.

*************** *************************** had a hard job to do. He was very professional and did his job well. Everything was backing up into the lowest part of our home, our master shower. He cleaned from 3 different areas to get all of the roots and wipes, (that we will not be flushing from now on). He did an excellent job. We are very appreciative of his service.

****, thank you for this outstanding 5-Star review! We're committed to providing the absolute best in service, and are pleased to hear that ****** was able to assist you. Thank you for choosing Red Cap Plumbing, Air & Electric for your home services needs.