Business ProfileforA-Better Pool and Spa Service, LLC

Signed a contract for pool construction in February. Problems began almost immediately with their crew showing up unannounced and tearing out landscaping that was not included in original contract. It has all gone downhill from there. There have been multiple issues throughout the process with miscommunications, no one showing up when scheduled, and then people showing up who were not scheduled. They had a technician come out and add chemicals to our pool and he left big piles of mystery white powder on the deck that my dog ate before I realized it was there. This guy was not scheduled, he showed up unannounced. When I tried to reach out to the company to get clarification on what chemicals were used to determine if I needed to take my dog to the vet, it took several hours for a response. Here we are now almost 9 months later, and our pool is still incomplete. We paid for an extended roof covering over our door. This was never installed and instead they installed ******* glass which the screen company representative told me would have to be replaced every year. We have multiple issues with the pool decking in addition to every gutter seam in our screen enclosure leaking (literally pouring out water when it rains) which is causing bronze staining of our new paver patio. My husband had to get in the pool with a pumice stone and scrub all of the glass tile that we paid extra for because the pool finishing company left a thick residue and **************** refused to come back and fix it properly. They always claim its a maintenance issue for their subcontractors. We have multiple outstanding issues, and they have stopped returning our phone calls and text messages. To date, we have damage to our screen enclosure that occurred during installation that they have not repaired. We are missing a covered walk out from our back door to our pool area. All of our screen enclosure gutter seams leak. We have improperly installed pavers, including areas of coping that are missing mortar. Yet *** and ****** continue to tell our pool finance company that our pool is 100% complete because they want final payment.