Customer ReviewsforUniversity Properties, Inc.

************************* Manages my HOA and she is useless. She never answers her phone or respond to phone calls, so I started sending emails. Her response to my emails is ALWAYS to indicate there is nothing that she can do to address the number of cars parked on the street, commercial vehicles that obstruct one side of the street, toilets sitting outside of homes, debris in the cul-de-sac, and/or cars that are clearly inoperable around the cul-de-sac limiting street access to one lane... although the HOA handbook clearly speaks to how the HOA management company will address these challenges. Instead, ***** often asks if I could go and address these issues with my neighbors or pretend as if she has no idea who these items belong to. When a toilet is in someone's front yard for 2 months, it is safe to assume that it belongs to them. There is an HOA president that can also assist with identifying the owners of these items BUT ***** often ask that I perform this function for her. The purpose of participating in an HOA is so that I do not have to address these types of issues with my neighbors. I wish that I could ask my customers to do my job for me. If any associate is considering UP Inc, do yourself a favor and request another Manager or bypass this company all together.

Interesting that University property response limits all of my prior outreach to being upset due to the parking in the neighborhood. People park on the streets, making it hard .My driveway holds 6 full size cars and I only own 3. It being Hard to park is not an issue for me. As indicated in the emails sent to *****, and that I have shared with the bbb, university property fails to do their job at all turns. I spoke about failure to answer calls or respond to voicemails therefor I send emails and most time still do not receive a response unless ***** feels like being controversial. We have had obvious, long-term squatters that became a nuisance to many homeowners that the *** did nothing about, there are homes that are missing screen doors, Homeowners that use office furniture on their front porch, cars parked in the cul-de-sac for weeks, unkept areas that should be maintained by the ***, inoperable vehicles left on the cul-de-sac, lawn maintenance crew that was not on a set schedule. There was also a homeless person that made the front of our subdivision his living room that the *** did nothing to assist with resolving. People have dumped piles of old furniture at the front of the subdivision that remain for weeks unaddressed until all neighbors came together and reached out to local law-enforcement or made multiple attempts to contact *****. I reached out to ***** almost 10 years ago regarding the upkeep of the sign located at the front of the subdivision as it was in dire need of painting and repair. I am still yet to receive a response after multiple emails. I now pay out of pocket every 3 years for the painting, repair, and upkeep of this sign. I sent pictures of multiple incidents to ***** over the years and most time, no response, or multiple outreach needed before receiving a response . I am happy to share all proof as needed. Let me know where to send it.So again, I find it to be dishonest to attempt to reduce my openly express complaints to a lack of parking. ****** maps will show that parking is not an issue for me. I suspect that you may be confusing me with another homeowner.If you are looking for an *** ****************** that does nothing other than collect monthly payments, post periodic meetings that homeowners no longer attend because nothing gets done, hires a part-time lawn service, upholds zero bi-laws while asking homeowners to do their job for them, than University Property is for you.If you want a *** ****************** that works in favor of your community and you can actually see a difference look elsewhere!Let me know if you want that proof of prior outreach. Happy to provide it.

I received an email 5-1-24 from Ms. **** with pictures of the parking problem. Once again we can not tow in this neighborhood, they are public roads. The toilet you can see from the street may not of been there when we rode through which is once per month. The other picture it was behind parked cars which we would not see from our car. We do not walk on owners property, it is a drive through. As for repainting the sign, we take all directions from the board of directors. They are fine with the sign, so there is nothing that University Properties can do. If there is anything else, please contact me. Thank you.

Please be advised we were on property April 24th and I will be back on property again this next week to look for deed violations.

They suck period. Apparently they need more staff. The receptionist is the only one that is helpful. Thank god for her.

Good afternoon,
I am replying to the review that was sent. We manage the HOA that Ms. ******** lives in. The manager has to track calls, and tried calling her back 3 times on the 19th of Jan. 2022. Her voice mail was not set up so she could not leave a voice mail, as well as she did not answer the phone. I am sorry she feels we don't have enough staff, but in Jan. we did have people out due to Covid .
If there is anything else that comes up from this, please advise me.

Thank you
Kathleen H Y.
office manager

My sister was sick and ultimately passed away. As PR for her townhome, attempted multiple times to contact this co to determine if HOA had been paid. No call back. I also needed to report that her exterior (yard, bushes, mulch) was not being maintained properly and multiple complaints had been made to no avail. My sister who was disabled actually fell approx a month or two ago leaving her home. The sidewalk and porch has a 3-4 inch drop off because the dirt and mulch have not been replenished. This condition has been there for months. If you are looking for a company that is prompt, responsive, or has regard for the safety of persons on the property they manage and should be maintaining, this is not the one to use.

Good Morning,
With the information that was given, I am unable to locate what property this is related to. I would need an address or association name to verify that we manage this property. If there are any questions, please feel free to call me at 813-980-1000, or email ********************

We were able to locate the property. Ms. ****** called our office one time Thursday October 28, and the manager was in meetings. The manager received the message and this is how we were able to locate which property this involved. We are closed on Friday, Saturdays, and Sundays. The unit is owned by a mother/son and we were just made aware that the mother had passed away. There had never been any complaints about the yard, bushes, or mulch. The mulch is replace once a year by the association. This unit does NOT have gutters which causes the mulch to run off when it rains. Gutters are the owners responsibility. The property is maintained by a landscape company, Starting Oct 1, they come 2 times a month. Summer months it is weekly. They trim, mow, blow and maintain all common areas. This unit is maintained as all the others in the association. We would not release any information on any account without legal documents stating Ms. ****** has this authority. The manager spoke to the son 11/2/21 on property and he advised her that we knew of know PR for this property. The owners have the ability to go online and look up their balance at anytime, he was also emailed his balance and statement 11-2-21.At the time Ms. ****** called yesterday, the manager was on property talking with the owner, he never mentioned any of Ms ****** complaints. This management company takes directions from the very active Board of Directors. We do not make decisions for the Association. I hope this clears up this matter, you may contact me at XXX-XXX-XXXX.