Customer ReviewsforWise Property Management, Inc.

I really like Wise Properties Management ******* ******* he does an awesome job hes respectful, knowledgeable and Professional he calls you back. Hes the best we have had yet. We are happy to have *******

We have 6 properties with this management company. I’ve been served twice now by an attorney for non payment of HOA. We can certainly afford the fees that is not a problem. We have requested payment booklets from North Bay for our 3 condos there and nothing via Wise. We’ve asked to be annualized to pay in full, hasn’t happened. We try to communicate with Benjamin Alair and he only answers certain questions. We’ve overpaid apparently by $5k and he won’t answer which unit was overpaid. The app was not showing the other 2 properties (diff communities have diff apps) but it shows my physical home address and one of our rentals. Benjamin said Sheri? merged them which still didn’t answer my questions because it was still not letting me make a payment to a different unit that was merged and to contact Wise. When I addressed this he told me to refer to the attorney even though the attorney is for 1 of 6 properties. The state of Florida requires 30 day notice which they are saying they sent…..no you didn’t. I don’t know if they don’t care, ignorant or maybe at this point think it’s funny. We’ve tried to call and see if we can come to office in the past to see if we can get this fixed and told no one is at office. After the incident being referred to the attorney last year on another unit we thought this had been straightened out with Wise. I guess not. I think it’s a lot of carelessness on their end. I deal with 2 other communities here and do not have these problems with Wise. I’ll gladly provide all communication via email and phone records.

I am writing to file a formal complaint against regarding their consistently unresponsive behavior over the past six months. This lack of communication has caused significant inconvenience and dissatisfaction in my experience as a tenant. My primary concerns are as follows: Lack of Responsiveness: Despite multiple attempts to contact the property management office through various channels, including phone calls and emails, I have not received any response to my request for the past six months. This lack of communication is not only unprofessional but also puts tenants in a vulnerable position with unresolved issues. Property Damage: In July, I discovered that the sprinklers on the property caused damage to my car, outdoor shed and fence. This issue was reported promptly through the appropriate channels, but to date, no action has been taken to address or rectify the damage. As a tenant paying $175 for monthly HOA, I believe it is reasonable to expect a timely resolution to such property-related concerns. Ignored Work Orders: I have submitted work orders for the issues and unfortunately, have been ignored. Their neglect not only compromises the quality of living but also raises concerns about the property management company's commitment to its responsibilities. Inaccessibility of Mrs. Cara W***: Despite my attempts to address these issues in person, I have encountered significant challenges. When I visited the property management office, I found that Mrs. Cara W***, the responsible party, is never available. This lack of accessibility raises serious questions about the accountability and availability of key personnel within the company. I kindly request that the Better Business Bureau investigate this matter thoroughly and facilitate a resolution between myself and Wise Property Management. Thank you for your attention to this matter, and I trust that the Better Business Bureau will help address and rectify the issues raised in this complaint. Sincerely, Tim

I've lived at 5000 Culbreath Key Way for two years and every interaction I have had with Wise Property Management has been a nightmare. As with all businesses, issues arise from time to time, but the way issues are managed at this property is at minimal distasteful, and more logically disgraceful from a professional company. They don't communicate or interact with their tenants, instead they chose to threaten them at every turn.
Issues regarding the gate key fob system, the onsite storage rentals, and parking are poorly addressed if addressed at all. The front office staff is combative and disinterested in resolving any issues on the property. Half of the time I couldn't finish explaining the issue before they jumped into a manual of deflection, disassociation, and pointing the finger back at tenants.
When asking to speak to someone above the front office trying to relay the issues on ground level, the manager I was directed to showed a similar level of disinterest and responded by stating in an email: "While I appreciate you reaching out, I'm going to stay out of it entirely. I do think (employee) needs to improve in some areas but unfortunately she has to put up with a lot that isn't even her job in the first place. I think there are a lot of scenario based situations that come up where she doesn't have a choice but to be stern yet residents may see it otherwise."
While stating the word "stern", a more accurate depiction of management is to threaten residents. Instead of communicating with residents, the first option they select is always a nuclear option such as threatening to remove and SELL personal property, towing away vehicles that are registered to the property, and adding expenses to their residents for their own lack of management competence.
It took the threat of writing this message to get management to respond in any meaningful way and while I appreciate the response it was very disappointing to see the leadership and accountability across the board.