Business ProfileforBloomin' Brands, Inc.

I visited the Bloomin Brands restaurant, Outback #**** on 05/06/24 (check #****) in response to an ad that offered a steak and lobster meal for $19.99. I asked the server, ********, if I could upgrade the sirloin to a filet at an additional cost. She said yes. On previous occasions, when this same promotion has been offered, the server has asked if we wanted to upgrade. The ad itself says $19.99 and up. The difference in the price of the sirloin vs. filet is 15.99-25.99 = $10.00. When the check came I was charged the full price of $25.99: steak and *****: lobster. There was no discount for the promotion. I told the server and she said had to charge the full price since I changed the type of steak. I told her that she said I could. She said she would get the manager. He came and the 1st thing out of his mouth was its corporate policy. I explained that We have done this before after the server offered a steak upgrade for the promotion. I did not initiate the upgrade, they did. He said its corporate policy. I said the server, ********, said I could upgrade. He said, corporate policy. Everytime I said something, all he said was corporate policy. I emailed corporate headquarters and they had manager, ********************* call me. He left a message and I called back and left him a message. I called the restaurant again and again. He was either busy or not there and received no call back after leaving messages. But honestly, what can he do because its corporate policy to cheat customers. ********************************************* owes me. And another thing, the server snuck a 23% tip in the check and then asked for another tip on the $134.24 total. The correct check should have been $88.73.I want a refund of $45.51