ComplaintsforMetro Diner Management, LLC
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Complaint Details
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Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My wife ordered the turkey plate for delivery and there was a German cockroach in her mash potatoes. As a pest control technician, I was able to identify the insect very easily. This is the most unprofessional thing that can happen to a customer. With that being said, how many other customers have been exposed to German ***** excreting in the food.Business response
03/11/2024
We intend to fully look into this matter and will be doing so immediately. Can you provide us with some more details so we get your refund taken care of asap, as well?
Which location did you order from?
What was the date and approximate time of your order?
Did you phone your order in directly to the restaurant, or use a third party app? If 3rd party delivery app, which one?
Thank you for providing as many details as you can, so that we may act on this complaint asap.
Initial Complaint
05/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I arrived on May 28th and made an appointment to be seated within 15 minutes. I asked for a specific server, ****** (it was necessary because their service is notoriously bad). I mentioned clearly and specifically that I DO NOT WANT TO WAIT LONGER. But the kid they use as the hostess said You got a different server so you have to wait extra long. I SPECIFICALLY told her I didnt want the server if it meant waiting longer! The worst part was the attitude here Spanish friend gave me about it. As if I was the one who messed up.My family waited 50 minutes to be seated. Why would the ********* I would WANT to wait almost an hour to eat?!This place looks nice but its all a facade.My first experience here was trash and so was my third. Trash hostesses, trash manager, and trash food.What a shame. To see this Im Pineville breaks my heart and kills our community.They should stop telling people they dont have to wait for a specific server. Thats terrible.This place is trash and Im going to tell everyone all my social medias about it. Im going to tell every person who I talk to about food how bad it is.Business response
06/08/2023
It is our goal to provide a great dining experience for each of our guests. We also try to accommodate special requests as best we can. When we receive feedback like that from ******************, we always take it very seriously and aim to speak with the guest to learn more and take appropriate action. Our Managing Partner, *****************************, spoke with ****************** on Monday, May 31, 2023 and addressed his concerns from his visit on May 28th regarding wait times, special requests for team members, and overall attitude of the servers. During this call, ***************** provided her phone number to ******************, asking that he call to let her know the next time he's coming in so she could ensure he has the best experience possible. At the end of the conversation, the guest expressed to ***************** that he was satisfied with their conversation and resolution. We look forward to seeing ****************** in our diner again soon.Initial Complaint
11/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
11/13/2022 I ordered online for a food delivery yesterday, order my food, paid my bill, than while waiting for my order to arrive, received a e-mail telling me that my order would not be delivered. I live a mile away from the diner, so distance was not a problem, Called the diner spoke to a manager,to ask for my money back, which was taken out of my bank account, got no respoinse to my request. Today 11/14/2022, still have not received my $30.97 back. Wonder if there was anything that can be done. Thank You *****************Customer response
11/15/2022
Hello my name is *****************, on 11/14/2022, I filed a complaint against metro diner, in ********* Sp. **., the vendor contacted me today and refunded my money, which was my complaint. Case number is18400519, Since the problem was resolved
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.