ComplaintsforAs Seen on TV & More

• Initial Complaint

  04/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered what I thought was a ********************** from as seen on Tv. Received email today stating the following: "Our sincerest apologies for the mistake. Unfortunately, the name brand Rocky ******** has been discontinued and is no longer available. We will have our website updated to reflect this change. The item you received came with straws and a cleaner, which the Rocky ******** does not, but still has the same insulated features." IF I would have know it wasn't the rocky ******** tumbler brand I wouldn't have ordered. I could have order 2 for price of one on Amazon with no shipping costs.

  Business response

  04/04/2024

  Hello,

  We have received your complaint and are working to resolve this. We will provide a return label so you may return for a refund. Thank you and our apologies for the mistake.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I PLACED A ***** ON 4/25/23 WITH WWW.ASSEENONTVWEBSTORE, I E-MAILED THEM ON MAY 1,2023 ASKING WHEN THE **** WOULD BE SHIPPED ,THEY RESPONDED BACK ON MAY 2,2023 AND APOLOGIZED THAT THE **** HAS NOT BEEN SHIPPED AND A SHIPPING LABEL WAS CREATED AT THIS TIME **** TRACKING #********************* I TRIED CALLING AND TEXTING THE COMPANY MANY TIMES NO RESPONSE BACK. THE ***** WAS FOR 2 ADJUSTABLE MENS CLICK BELTS IN BLACK FOR $19.95 AND SHIPPING COST WAS $13.40 TOTAL PRICE TAKEN OUT OF MY ACCOUNT WAS $33.35 . THE CUSTOMER ID#****** / THE ***** #IS #******. THE ********************** PHONE#************** . I CHECKED THE **** TRACKING #AND IT ****** THE #DOES NOT APPEAR TO BE A VALID TRACKING NUMBER. THE COMPANY ADDRESS IS AS SEEN ON TV WEB STORE *********************************************************

  Business response

  05/15/2023

  Thank you for reaching out to us. We received your email on May 9 and responded on May 10. ***** tracking had been emailed to you at the time of shipment as well as in the emails we sent to you in response to your emails. Please note, we cannot fabricate tracking and we have no control over how a package is handled once it leaves our facility. Tracking shows your package was delivered on May 13. Thank you for your order, we hope you enjoy your purchase. 

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 07/17/2022 at 10:28 pm, I placed an order for 3 adjustable click comfort belts: 2 black, 1 brown. I got 2 emails confirming this order and also the money was taken out of my account: $50.17 I also paid for USPS Priority Mail. They mentioned it'd take 2-3 business days, and never included a tracking number. It's been 6 days, and I tried contacting them through calling and sending a email, with no response from either. I just want to know if the product was sent or not, and if it wasn't: a refund. the order ID number was XXXXXX as well as the invoice number, and the customer ID was XXXXXX. I don't know if I include the Transaction ID or the Authorization Code but here they are: Trans ID XXXXXXXXXXX and Auth Code XXXXXX

  Business response

  08/12/2022

  Business Response /* (1000, 5, 2022/07/26) */ Hello, thank you for your order and for contacting us. We received your order and contacted you on July 18 to verify the credit card as it had been flagged. You responded to us with the appropriate information. We then received an email from you on July 21st asking for status of the order, to which we responded reminding you that our website states all orders are subject to a processing time and your shipping method takes place once your order ships. Our apologies if you did not receive our response. Your order shipped yesterday, July 25, and tracking was emailed to you. These emails sometimes go to your spam folder, please be sure to check there. We will have a customer service representitve send tracking to you again, please be on the lookout for this email. Your order should arrive very soon. Please note, the 2-3 business day transit time is an estimate, not a guarantee. With everything going on in the world there are delays, unfortunately we have no control over this. We greatly appreciate your patience and understanding.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a set of headphones from this company on November 22. 2021 I paid $27.40 for them through Pay Pal. I keep trying to call and Email them , but get NO response. The order number is ******.

  Business response

  12/21/2021

  Business Response /* (1000, 5, 2021/11/30) */ Thank you for contacting us. Our sincerest apologies that you have not been able to reach us. If we did not answer the phone we were either helping another customer or away from the phones. We do provide a messaging system so you may leave a message and we will get back to you promptly. At this time we have not received any emails, our apologies if we have missed them but when we have searched and there were none from the email address provided on your order. You order has shipped and is currently in transit. Tracking was emailed to you at the time of shipment. These emails sometimes go to your spam folder, please be sure to check there. Your order is estimated to be delivered this Saturday Dec. 4. Thank you again for your order, we hope you enjoy your purchase. Consumer Response /* (3000, 7, 2021/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) when calling them, I ALWAYS got a recording. I did leave a message, nothing.NOTHING in Spam folder. I emailed several times. NOTHING will never order from them again Business Response /* (4000, 9, 2021/12/02) */ Our apologies again if you have not received our emails. We sent an email to you on Dec. 1 with your tracking number. I am attaching a copy of that emai to this complaint, which was sent to you on Dec. 1 at 9:04 am ET. We also left you a phone message. Your order is estimated for delivery on Dec. 4. Tracking is automatically generated and emailed at the time of shipment by our shipping software company Shipping Easy. Again, this is automated, we have no control over this process. It was certainly not intentional for you to not receive the tracking email. You should receive your order on Saturday Dec. 4. We have also emailed you again from the manager's private email address. We hope this resolves your issue. Thank you and our apologies again.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Orde=ed led ear buds paid for 2 day shipping it still has not arrived I have called emailed and still no answer

  Business response

  11/17/2021

  Business Response /* (1000, 5, 2021/11/04) */ Thank you for reaching out to us. Our apologies that you have not received your order nor have you been able to reach us by phone. If we do not answer the phone we are either away or helping another customer. We do provide a messaging system so you may leave a message and we will promptly return your call. We also are available by email. Our website states all orders are subject to a 3-5 business day processing time. This means your order is to ship by today with a estimated delivery date of Monday Nov. 8. Our sincerest apologies that this was not understood when placing your order. It is stated on the proucts listing page as well as at checkout. Please note, the 2 day ship time is an estimate, not a guarantee, and with everything going on with covid and shipping issues there are delays. We ask for your patience for your order to arrive. We will issue a refund for the difference to ship priority and standard mail for the inconvenience. Thank you again for your order and your patience. Consumer Response /* (3000, 7, 2021/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They either need to send me the product or give me.my money back .they said this to bbb and sent.me this thing about a refund so which one are they doing ? I cant believe people have allowed them to keep operating I read the reviews on this company infourntly after the fact .and what is 3 dollars mean?I paid $29 Business Response /* (4000, 9, 2021/11/05) */ Our apologies if we did not clarify. Your order was to ship by yesterday, Nov 4, per our stated processing time on our website. Your order was actually shipped on Nov 3 and is currently in transit. You should receive your order soon, we will email you tracking. We issued a $3 refund as a courtesy for the difference in price to ship standard mail as opposed to priority. In your original message to us you asked for a credit on the shipping, not to cancel and refund the entire order so your order was shipped. You should receive it soon. Please also note, unfortunately most people only leave negative reviews. We do not pay or solicit reviews. We have been in business for 12 yrs, we are a legitimate company and are doing our best to work with you and get your order to you. Please be on the lookout for our email your tracking number, it is also attached to this complaint. Thank you Consumer Response /* (2000, 11, 2021/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Because they did send it finally .and I will go on the reviews ×with in the next couple days and on the review s and update it letting them know I did receive it also .and thank you

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order for 2 adjustable Click Comfort Belts (Brown and Black) which were ordered on June 10 , 2021. The cost of the total cost of the belts were $25.90 and the shipping cost was $11.00. I received the belts on June 17, 2021. Order number ****** Tracking : ******************. I ordered the incorrect size, so I returned them with a return receipt from the US Postal service. Tracking : *********************. The items were received by the company on June ,22,2021 at 2:17 p.m. I have not receive a refund of $25.90 for the returned items. When I called the company and emailed them I did not receive a response. I called again and was told that I would not receive a full refund. The shipping charge was not refundable, but would receive the remaining balance. As of today August 16th, I have not received anything. I've tried contacting them at the 1-888-510-1194 (which is always busy) and emailng the customer service number, but have not received a response. Thank you

  Business response

  09/02/2021

  Business Response /* (1000, 5, 2021/08/18) */ Thank you for contacting us. Our sincerest apologies for the delay in issuing your refund. At this time we have not received or processed your return. Covid cases are rising in Florida so we have been running on a very short staff. This has caused a delay in processing returns. We have a Customer Service Rep contacting you today. They will ask for tracking showing this was delivered to us. Once we see that it was we can go ahead and process your refund. Please keep an eye out for our email and/or phone call. Our sincerest apologies again for the delay. Thank you for your patience and understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩