ComplaintsforARAC Roof It Forward LLC

• Initial Complaint

  08/21/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  on august 11 2023 i received a bill for $559.80 from this company. for roof work....what roof work these guys rang my door bell 2 years a go and said they could give me a free roof inspection then they told me that we had damage and that the insurance company would have to pay. i should have just stopped it there, well come to find out when the case wasn't fruitful they charged me for 2 very small roof tarps I didn't even need after their employee **** told me there was no charge. so what now 2 years later you want to send a bill? they did no repairs to the house other than nail a cheap tarp on my roof, show me an invoice with my signature approving that since you want to call it a completed roof. Show me a Contract with inventory like shingles and material that i agreed to and signed. my advice is DO NOT do business' with there people BEWARE of their business' practices and if you did do business' and they harass you like this contact the ******* ********** of *********************** Regulation and file a complaint like I'm going to, i have already emailed them and asked them to stop the Harassment and they sent another bill, this shows the level of professionalism they have (Childish) PROVIDE AN INVOICE SHOWING THAT I AGREED TO PAY YOU! didn't get one then don't have one now "no charge means FREE!", I'm also going to contact the ************* attorneys office and make them aware of their business' practices if they keep up with their harassment.

  

  Business response

  08/28/2023

  -We never told ************* that the tarps were complimentary, typically insurance pays for tarps as long as the claim is approved.  This is why we dont ask our Homeowners to pay tarp cost up front.
  
  -The 2nd tarp was not installed until October 22nd which was actually requested by ************** due to damage he sustained in the Hurricane. It had nothing to do with our first meeting or the original claim.  Again, we did not tell ************** that this tarp was complimentary.  
  
  -********* attended a deposition for ************** to help in hopes of getting his claim approved, so there were services provided that were complimentary whether the roof got approved or not.
  
  We are going to waive the tarp fees but felt like the facts should be known.

  Customer response

  08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though their "Facts" are wrong.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into contract with Roof it Forward, for a metal roof to replace my hurricane damaged roof. ******************************* was the rep and made many false promises, such as that he would be here to oversea the project. I trusted him so I agreed and even spread the word. All ****** did was contract the job to some local guys who didn't care about the quality of the job. When the underlayment was put on, it was the worst job ever. I sent pictures and he agreed. Another crew came out and supposedly fixed it. Two days later, it rained and water began pouring into my attic and kitchen. I have pictures. A 3rd crew came out and patched it up. I was never reimbursed for the cost of interior repairs. The metal roof was finally installed on Feb 25th. My gutters were never reattached but promised by ****** that they would. I paid in full as requested and all customer service stopped. I messaged ****** and later *********************** about the quality of the metal work in two areas. Again ****** promised it would be fixed. I gave him plenty of time and nothing happened. I then emailed *********************** and nothing happened. I waited a month for them to do the right thing but they were paid and stopped caring. Is this how you run your business? I've asked to be contacted by their bosses and no answer. I want to be reimbursed for interior repairs, my gutters hung properly and the two areas on my metal roof repaired. I have a worthless warranty that they sent me after I paid in full. This company does not follow through with anything that they promise. I have plenty of pictures and documented correspondence.

  

  Business response

  08/09/2023

  Thank you for reaching out and making us aware of your concerns.  As you know, we have set up an appointment for Thursday August 10th between 11am and 1pm to review the two areas on the roof and the gutters.  Our main goal is to make sure that you are 100% satisfied.  

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