ComplaintsforCastlebrook Restoration & Roofing LLC

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rec'd damages from Hurricane ***. I used Castlebrook ********************************************* to replace my roof, my ceiling, and my porch posts and ceiling. There was a payment of $9,879.19 from Citizens Ins. There was agreement to make sure monies would be given to me to pay for tarping my roof, cutting down trees and getting a generator. 5 months after the *** they finally replaced my roof. ***** later they attempted to do my ceiling, leaving the work unsatisfactory and my son in law had to do 75% of the ceiling repairs. No work was ever done on the porch as contracted. I was literally promised that, and I quote: "I will make sure that you have money to pay for the tarp, trees, and generator to your son in law, you do not have to worry about this." If we need more money, then we will contact Citizens. They refused to give me estimates. They refuse to give me prices for work done. They refuse to give me copies of the contracts. They have spent weeks and weeks NOT returning phone calls and emails. They knew from the moment I called them that I was deathly ill and disabled and not able to walk. They have been informed that I have stage four cancer causing my issues. This company has taken advantage of a very sick woman alone. They have done shoddy work, they have not given me proper documentation, and every time someone came to my house it was someone different which I think was to confuse me. Even office staff is different. I am worried about how many other people who have been taken advantage of by this company. I feel used, and cheated, and very sorry I ever chose this company. I am sorry they made promises they cannot honor, but that is not my problem. They made the agreements and should have to honor them. It is as simple as that.

  

  Business response

  03/13/2023

  To whom it may concern on this job, we have completed the roof and interior work. *************** was awarded a payment from the Insurance carrier of $9,879.19. This initial payment was to cover the roof replacement and interior repairs incurred during Hurrican ***. We have made several attempts to collect the deductible payment in the amount of $1856.00, of which she has refused to pay. At this point we have fulfilled more than what is still owed. At this point *************** has been told that we cannot finish the work until the deductible has been paid. Furthermore, we are waiting on *************** insurance carrier to respond to our request for supplemental reimbursement for work performed on the post. Please find the signed contract and terms and conditions and photos of completed work attached. Contrary to her statement, she has been sent the same information. Please reach out if there is anything else that you need. 

  Customer response

  03/16/2023

   
  Complaint: 19580418
  
  I am rejecting this response because: the signed contract shown is for work that has not been done or ever addressed. There is NO  signed contract showing the work on the roof. There is NO signed contract showing the work for the ceiling inside of the home.  The work on the ceiling was only partially done by the business and never completed properly. My son in law had to come and finish the work. As this is not his profession he was unable to finish it properly and you can still see the places where the drywall was replaced and where the tape was used to hide the seams. I have not been submitted with any bills that I owe money. Yet during the time that the contract was being set up, the employee said that there would be enough monies from the payment from ******************* to reimburse me for the work done on covering the holes in my roof with tarping.  There would be monies to pay for the tree cutting and removal for the downed tree. There would be monies to pay for the clean up on the inside and outside of the home which receipts were submitted to the business. I had to replace all furniture in my living room out of pocket due to damage from the ceiling that fell in.  Computer, desk, sofa, chairs, painting of walls etc. had to be done within in the home, as well as a small generator  It is my believe that the contract for the roof is NOT being submitted because it shows that they agreed to pay me for the tarping of the roof and they now do not want to pay the monies that they promised. Also there was an $87 payment for the repair of my fence that was included in the insurance payment which they do not even do fence work and they have kept this as well. I feel that this company owes me $1931.00 for the tarping  I have paid everything else. The person who talked to me about my contract for my roof (which they do not seem to even have or are hiding because of the promise of the payment to me) literally said to me and I quote:  "I promise that we will give you the money to pay ************************* for his services" end quote.  

  I very much want to see the contract for my roof work.  It has not been given to me. 

  I very much want to see a material list and the charges for the roof work. 

  I very much want to see the material list for the work on the ceiling showing the discount for the incomplete work that was done.  

  I keep asking for the roof contract signed by myself which they have not been able to supply. 
  
  Sincerely,
  
  ***************************

  

  Business response

  03/16/2023

  To whom it may concern, *************** has been reminded many times that her deductible would be her only expense. Since we have completed the roof replacement and all interior repairs, no more work will be done at this point until her deductible is paid. At this point she is refusing to pay it and this is where we stand. If *************** would like to see the estimate for work performed, she can look at the Citizens estimate as we are contracted to do. I have attached the signed contract, Citizen's estimate, completed interior photos. and completed roof photos. As they were sent with the original response. 

  Customer response

  03/19/2023

   
  Complaint: 19580418
  
  I am rejecting this response because:  I still do not have a signed contract for the roofing work.  I have been sent the contract for the posts multiple times.  I WANT a copy of my signed contract for the repairs on my roof and on my ceiling.  

  I am rejecting this response because:  The ceiling photo shown is the kitchen only.  There were only stains on the kitchen ceiling.  The living room ceiling had to have pieces of drywall removed and added.  This work was not up to standards.  I also see that they have charged several hundred dollars for the painting of the kitchen, dining room, and living room ceiling, yet Castlebrook Restoration DID NOT DO THE PAINTING.  The painting was done by **************************  The paint was purchased by ************************* as well. 

  I am rejecting this response because:  There has been no bills submitted to me for anything.  Again, the deductible was satisfied by replacing all of my living room furniture as it was all stained and ruined when the drywall and insolation fell on the living room items.  

  I cannot believe that in all of these correspondences they STILL CANNOT SUPPLY A COPY OF THE SIGNED CONTRACT FOR THE ROOFING AND CEILING REPAIRS. They say they did over $8000 of repairs to my home yet cannot furnish a SIGNED CONTRACT for any of the repairs that have been done.  I cannot believe that they are showing that they are paying someone hundreds of dollars for painting my ceiling when my son in law ************************* did the painting to my ceiling.  I have never been given a copy of my signed contract. At a minimum I want to receive this contract.  It is still my belief that this is not being supplied to me because it states that money will be paid to me and they do not want to honor the contract.  

  Sincerely,
  

  
  ***************************

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