Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called September 17th 2024 about a leak over my guest bathroom. My complete roof had been installed April 2023 and is under warranty. I was asked to send pictures (which I did) and they would send a tech to inspect it. They sent out a tech who couldnt find the leak and said they would have to send a different tech in a couple days to pull up several square feet of tiles. This never happened. I spent the next several months, between hurricanes and additional damage to the ceiling of my bathroom, chasing a tech that never had time to come find the leak. I understand that there were hurricanes and I was very patient. I sent additional pictures, and a new tech was finally sent to my house on January 7, 2025. He easily found the leak in the gooseneck installation above the bathroom and showed me video of the water pouring into the crawl space. He also confirmed that it was the fault of the installers at the time the roof had been replaced in 2023. He told me they would have to order replacement shingles to match due to them recently throwing out a large quantity of extras they had in the warehouse. He was supposed to come back that Saturday and never showed up. I sent a text January 23rd asking about the status. I sent another text February 3rd. I sent an email on February 10th with all the details above requesting that they honor their warranty and fix my roof. I am still waiting for ANY response from this company concerning the repair work. The damage to my home is the fault of the installers and needs to be remediated.

  

  Business Response

  Date: 02/18/2025

  We are aware of the warranty repair that needs to be completed. There have been communication lapses on our end that we are working to address internally. I have reached out to Mrs. **** to set up a time for next week where our repair crew can come out and complete the work.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2022 we had a metal roof over installed by GreenTek. In 2024 during hurricane ****** we literally had water running down our wall and had to put a bucket to catch the water. After the hurricane we filed a claim with our homeowners insurance to ***air multiple wet spots on the ceiling where we had leaks during ****** as well as contacting GreenTek. The insurance adjuster documented numerous screws that had been caulked in as well as spots with no sealant as well as worn sealant in some spots. A GreenTek *** a man named ***** documented this as well and also that the screws used to place the metal were to short and also no ridge cap adhesive was applied. A GreenTek crew came out and stated the same and ***aired the roof due to faulty workmanship. Our claim was denied by insurance due to the fault being faulty workmanship so we had to pay for the interior ***airs ourselves as GreenTek is uncooperative.

  

  Business Response

  Date: 01/08/2025

  Thank you for sharing your feedback. Upon reviewing your concern, we identified that the leak was caused by wind-driven rain during Hurricane ****** in 2024. One of the leaks identified was the source of the transition between your main roof and the pan roof, which was not part of the work we completed.
  
  Your roof was installed in 2022, and no leaks were reported prior to the hurricane, despite numerous rainstorms over the past two years. If the issue had been due to faulty workmanship, it would have presented itself much earlier.
  
  We strive to provide high-quality service, and we regret any inconvenience this situation has caused.
  We understand how frustrating a leak can be, especially following a significant weather event like a hurricane. That is why, even though damage caused by an Act of God or hurricane-force winds falls outside the scope of our workmanship warranty, we went above and beyond by completing a repair to help prevent any further storm-related damage.
  
  Regarding your interior repairs, we want to emphasize that our team has taken extra steps to assist in this situation. As this issue stems from circumstances beyond our control, we will not be handling interior work. However, we hope the repair we provided brings you peace of mind moving forward.
  
  Thank you for your understanding, and please feel free to reach out if you have any additional questions or concerns.

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22783569
  
  I am rejecting this response because:
  GreenTek did not install any underlayment under the ridge cap on the metal roof which allowed water to flow under the roof panels. The water then flowed into the holes made in the asphalt roof shingles by GreenTek when they installed screws that are not long enough. The crew then tried putting caulk around these screws to try and seal them instead of using the proper length screws with rubber gaskets. This was verified by not only a GreenTek representative but the repair crew and by an inspection by the insurance adjuster. The hurricane exacerbated the issue but was not the main cause of the leaks. This is a roof over so should in no way leak and cause ceiling damage. Because the damage was caused by improper installation it is not hurricane related and is not covered by insurance.
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 01/08/2025

  The roofing system you selected is specifically designed to function without underlayment, as per the manufacturer's specifications. This system relies on properly installed panels and secure fastenings to provide a watertight barrier. The roof was installed in 2022 following all industry standards and best practices for this type of roofing system.
  Since the roofs completion, no leaks or water infiltration issues were reported for a period of 2.5 years, even during regular weather events. This strongly indicates that the roof system was installed correctly and performed as intended.
  If there had been any defect in our workmanshipsuch as improper panel alignment, inadequate fastening, or insufficient sealingwater would have been able to penetrate beneath the roof panels, and leaks would have become apparent much sooner. The absence of leaks during this extended period suggests that the roof was sound prior to the recent hurricane.
  Hurricanes produce extreme wind-driven rain conditions that can exceed the design parameters of most roofing systems. Such events often push water into areas that would not typically be exposed under normal conditions. This type of water intrusion is not indicative of poor installation but rather a result of the extraordinary forces associated with the hurricane.

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22783569
  
  I am rejecting this response because:
  Per the manufacturer specifications as indicated with the plans submitted to the local permit department a underlayment is to be applied to the existing shingles before applying metal roof panels from ***************************. You are also required to use #** 15 x 1 1/2 wood screws with a washer. A majority of the screws used did not have washers and had been caulked in place as well as being too short. As with anything exposed to water for example a slow leaking pipe the effect may not be apparent for some time. Please let me know if you did not install the roofing system my contract called for and that you submitted plans for to the county building department. I also have a call in to ************************* in ** to get clarification for you on how you are to install their roofing system.
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired roofing Company and was quoted $11.800. Contract was signed and roof crew arrived. Get a call from their office ( Steph)advising that one of their trucks ran over and damaged trash bin. No problem I replied. On 10/27/23 they start the job. Soon after I get a text from **** who states the wood underneath has gaps and it would be best to plywood the whole over. I asked him how much more and he stated $4500. I asked for any other options which he replied that Normally they get $85 to $100 a sheet but he not trying to make money. He stated $4500 was a great price. He also started. Dont worry it wont even be that much. I ll get it down even lower. I advised **** to keep me updated. By the end of the day and with the job at the end stages he said the additional cost was $4950. When I complained and asked to speak to someone else, he stated that I didnt want to talk to **** (apparently the owner). He would make things worse and assured me he had to sweet talk his office staff to get me that $4950 price. Whatever that meansanyway I agreed with it and shortly after I receive an invoice from *** who displays the balance of the $11.800 contract and the additional $4950. I agreed to pay and advised *** of some discrepancies found, like the wrong color drip edge (we picked brown to match the new roof, they installed white, hanging wires from the roof not re attachment that pose a trip or choke hazard and many more that I will include if I have characters to spare in this box. *** mentioned she is just finding our about the wrong color drip edge and could have that painted in which we declined. She stated she would have that fixed. I also suggested a credit because at this point we had lost all trust with them. She said if we had a number in mind and a handyman verbally quoted us $700 to replace just for the labor and that was provided. Soon after I get a call from **** saying he will not replace the drip edge or provide a discount. Minutes later I receive a

  

  Business Response

  Date: 11/14/2023

  There is workmanship and billing discrepancy regarding this customers work. During our initial inspection meeting we require our Sales Reps to get into the attached to verify the customers decking. Unfortunately, when doing this inspection,the customer was not home, when we asked the customer he stated he had plywood.When the crew began tearing off the roof on 10/27/2023 we noticed the plank decking with wide gaps. Due to building codes and manufacturer specs the entire decking needed to be replaced. Manufacturer specs regarding decking codes are attached.Our price for plywood includes the material price of plywood, our crews cost of labor for installation and the time and gas it takes for our supervisors to get the plywood from our warehouse or lumber yard and bring it to the jobsite.

  
  When the Sales Rep spoke with the customer in the car while driving, he gave an inaccurate on the spot re deck price based on if the roof was about **** square feet. A sheet of plywood used for redecking is about 32 square feet. He assumed the crew would use about 51 to 56 sheets of plywood and instead of charging the price of $100 a sheet, per our contract, he stated he would work with Management to lower the price per sheet to $85 which is where the $4,500 estimate came from. Once the Sales Rep spoke with the onsite supervisor and realized we would be using about 80 85 sheets of plywood the Sales Rep texted the customer and explained his error and that the verbal estimate of his re deck costs was under valued and that the $4,500 number would increase on his invoice.

  
  The job was completed on 10/28/2023, after a conversation with the customer regarding his additional *****************, he was dissatisfied with that amount and refused to pay until after speaking with the Sales Rep and upper management. The number was originally stated verbally, even after he was told by the Sales Rep that his original estimate was incorrect. After a second phone call with the customer a couple days later a wood price was discussed in order to avoid negative connotations with the customer. Once agreed additional workmanship issues were brought to our attention by the customer, minus the trashcan that we broke, which if a new one needed to be bought we would reimburse the customer back. The other 3-4 workmanship issues we would be happy to address as soon as our contract is paid in full,per our workmanship agreement outline in our terms and agreement attached.Currently we have only received 30% of our original contract and no funds for the additional ***************** have been received. All inspections per the county have been passed and are attached.

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20854430
  
  I am rejecting this response because: they are manipulation their story and providing false information.  Owner ****** on the phone stated he was not fixing the incorrect drip **** installed without raising the price of project becsuse he would loose money if he did.  When I challenged his response snd advised he was in breach of contract, he got mad snd sent a new invoice backgated abd priceedef to chsnge the terms if the contract by wanted to get paid before the job was completed by the contract.  It it true thst the country passef the inspection, but the wrong drip edge was installed, hanging cables were left snd I have contacted the County and orovided all the details.  i have also informed the that there is a discrepancy in their application in the permit price paid. *************** refused to arrange the fixing of the correct drip edge snd attempted to extort additional funds in order for him to be ******** his mistake.  I already stated to their office I didnt care about the little discrepancies.  Running over trash bin, markings in driveway, broken plants, their crew behavior like sleeping on my handicap mothers front bench, peeing in our yard, loud music, etc. We care about their fraudulent attempts to extort money.  We care about their intimidating attempts snf their lack of honesty.  We care of their fraudulent manipulation of invoices.  They have repeatedly asked us to provide multiple fake ****** reviews in order to provide additional discounts.  Here is a company that has to buy their reviews.  Our main concern of all  their mistakes is that we have the wrong drip edge installed.  We were asked by *************** to provide a number to compensate for their mistake.  I had consulted with my neighbor who is a handyman who would charge me $700 in labor to replace the wrong one they installed. We were even willing to pay out of pocket for the materials just to pit an end with this nightmare we hired.  After the communications and extortion attempt and fraudulent manipulation of their invoices with the intent to intimidate, that option is iff the table.  We proceeded to obtain 3 estimates by local licensed contractors and the lowerst one quoted is $2400 dollars. We will submit the estimate and demand the original involve reduced by that lower estimate received.  The balance was to be paid when the job was completed and the job was not completed as per the contract.  They are well aware of what they are trying to do and what they are doing is very concerning. Once the invoice is adjusted we will remit payment.  Attached please find supporting documentation,  

  
  Sincerely,
  
  ******** And ***************************

   

  supporting documents is not allowing me to get uploaded

  

  Business Response

  Date: 11/15/2023

  
  As previously stated, we will come address the drip edge, however per emails after attempting to help the customers out with the ***************** (where Greentek cut into our profit to avoid a back and forth) the customer then brought up the additional issues, which in return put us in a position of feeling like we are getting taken advantage of. I have attached a photo of the electrical stand that is put on by the county and after my crew is done showing the wires attached. We do not touch or remove them off of the roof we work around them. I offered to paint the customers drip edge which they declined and said they wanted more money off. At that point it seemed that they wanted to get out of paying anything additional to us. When additional wood bills occur, we offer a customer to write reviews based off their experience to allot money from the *****************. We have done nothing to extort to the customers. We want the fair price that is notated on our contract and what is owed. We can fix the drip edge, or give them the $700 off and come to an agreeable wood price.. Calling the county about putting in the wrong drip edge does not affect the integrity of the roof, but a workmanship issue that can easily be addressed and fixed. 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20854430
  
  I am rejecting this response because:

      The person replying to this complaint is either very misinformed or is being as deceitful as most of the other people we have been dealing with at Greentek Roofing and Solar. The hanging wires brought up and to their attention are not electrical, they are cable wires and they were left hanging and not re-attached as the were supposed to be. As a matter of fact we just had 3 roofing companies provide us estimates for the replacement of the incorrect drip edge installed by GreenTek and they all agreed that the cables (spectrum cable) left hanging was pure negligence by our roofing contractor and as left, they are an accident waiting to happen. The only accurate part we found in this last response is that ***, from the office, acknowledged the big mistake in installing the wrong drip edge and offered to have it painted. We declined her offer because and explained this to her that the paint would most likely peel off after the first pressure washing, besides we had informed her that we had paid for a brown drip **** clearly stated in the contract. Shortly after we received a call from owner ********************* who made it clear that he would not replace the drip edge with the correct one and that he would increase the price of the invoice if we didn't accept to have it painted. The attempt to extort more money came from owner **** himself as he appeared mad about his company mistake, became belligerent during the call and tried to intimidate us by comparing his roofing mistake to bringing a car to a mechanic which made absolutely no sense to us. immediately after the phone call ended, he apparently ordered his office staff *** to back date the original invoice change the balance owed from the amount of $13,210 to $15,060 and also changing the terms of the contract (pay now and we'll fix later) The contract stated the final payment of $13,210 was to be paid when the job was finalized. The attachments will show the original invoice sent on October 30th, 2023 with the balance of $13,210, this being already $450 higher from the quote from sales man *******************. We did agree to pay the additional funds as sales person ***** stated he had made a mistake and the price was still great as he had to sweet talk his office staff for it. Not sure what that meant but we went along with it. After speaking with owner ********************* the invoice was re-sent in an attempt to intimidate and extort additional funds. *** re-sent the invoice on November 7th and backdared it to October 30th and stated that after the conversation with **** they were changing the wood price. It was very clear to us owner **** had no intention of replacing the drip edge and correcting his crews mistake and at that point it was very clear what kind of people we were dealing with. We have advised GreenTek on our last communication that at this point receiving a $700 credit so we could pay a handy man for labor charges for the mistake with the color of the drip edge and us paying out of pocket for the materials was off the table. We then proceeded to obtain three estimates to finish the job properly and install the drip edge color we selected. We submitted the prices from the licensed contractors and advised the Greentek, the lowest estimate was $2,460 and we attached a copy of that estimate. We requested that the invoice of $13,210 be reduced to $10,750. In that last communication to them, Now and only for right now, if they adjust the original invoice of $13,210 and deduct the $700 which would make the balance $12,510, and just to be clear, this is where we were before they started their fraudulent business practices, extortion attempts and manipulation of invoices besides breaching the contract and in one final attempt to keep wasting our valuable time, we will go back to accepting paying out of pocket and having someone we can trust finish the work if they agree and resend the invoice agreed upon with the $700 credit that would show a total of $12,510 for the final balance. Just to be clear what we should be paying is $10,750 and that what we last requested to them. in order to not deal with these people any longer and finalize the dealings with these very undesirable group of people starting from the top of the chain of command and down, we will accept the adjusted invoice of $12,510. If we cannot find a resolution at this point we will not accept any other hassle or engage with more disappointments and will only accept a final invoice of $10,750. All attachments show the timeline of the true events and all communications. This site will only let us limited size files but we do have everything stated documented from text transcripts with salesman *******************, all communications with *************** and the many attempts by this company to defraud us. If an updated invoice is sent for the amount of $12,510 we will remit payment. Please note we will not allow any further direct contact by anyone from this company other then written only if its absolutely necessary. A ten year warranty and yearly roof inspections are part of the contract as well. If a warranty issue arrises, we will seek other options with the manufacture (GAF) to find Is additional options to having any repairs done by anyone else except Greentek and this dispute will be referenced as the explanation for our special request. We will also arrange our own yearly roof inspections as all trust has been lost with everyone at Greentek Roofing and Solar.
  
  Sincerely,
  
  ******** And ***************************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: September 2022 Amount: $32k (paid down payment of $10k)Their commitment was to provide a new tile concrete roof.The nature of the dispute is described above.No! There was no resolution offered from the owner.The problem is poor workmanship

  

  Business Response

  Date: 08/24/2023

  To whom it may concern,
  We appreciate the opportunity to respond to the complaint filed against GreenTek Property Solutions LLC. We take customer satisfaction seriously, and we are genuinely concerned about the issues raised by the customer in question.
  Work Performed and Inspection
  The customer contracted us for a tile concrete roof replacement after hurricane damage in 2022. All work was performed and finalized in June 2023. Importantly, we would like to note that all permit inspections have passed, confirming that the project was completed in accordance with local building codes and regulations. Photos of the completed roof as well as the final inspection results will be attached to this response for reference.
  Issues Raised
  Uneven Appearance and Excessive Mortar: We acknowledge the customer's dissatisfaction with the visual appearance of the mortar and the alleged unevenness of the tiles. It has been discussed with the manufacturer, Eagle Tile, that the mortar appearance will not affect the integrity of the roof or its warranty.
  Flashing: Our initial inspection determined that the existing flashing was in good condition and did not require replacement, thus it was not included in the scope of work.
  Actions Taken and Warranty
  Consultation with ********************************* the owner of our company, discussed the customer's concerns via a ****** video call on August 18, 2023, during which he acknowledged these issues and confirmed that any bent flashing would be straightened.
  10-Year Workmanship Warranty: We offer a 10-year workmanship warranty, which we fully intend to honor. Any workmanship defects will be addressed as per the warranty terms.
  Outstanding Payment and Warranty Terms
  It is important to note that the amount owed to GreenTek for the completed work is still outstanding. Per our contractual agreement, all warranties are null and void if payment is not made in full.
  Next Steps
  Flashing: As acknowledged, we will send a team to straighten any bent flashing.
  Mortar Appearance: We are willing to discuss reasonable corrective actions to address this primarily cosmetic issue, keeping in mind that any alterations by third parties will void the warranty.
  We regret any inconvenience caused and are willing to work towards a satisfactory resolution for both parties. However, we stress that resolving these issues is conditional upon the full settlement of the outstanding payment as per our contractual obligations.
  Attachments: Photos of Roof, Permit Final Inspection Results

  Customer Answer

  Date: 09/02/2023

   
  Complaint: 20509269
  
  I am rejecting this response because:

  Complaint: 20509269
  
  I am rejecting this response because:
  Dear *********************
  
  This Message is regarding rejecting the company's response to my initial complaint. my reason for rejection will read as following:
  First, I would like to thank all parties involved for their quick reply. Let's begin with the inspection required by the building inspector. Yes, my roof did pass inspection confirming that all local building permits, codes, and regulations were within accordance, Also the materials used complied with the ****************. However, how does this apply to the workmanship performed on my roof? I will provide pictures to counter the photos shown by Greentek Property Solutions, to point out the areas that contribute to my dissatisfaction.
  As stated in my initial complaint it's easy to see the concerns on my roof. Along the top of my roof, that should be straight there is a drop off that appears to display like a hole is present, not a physical hole, but also not a straight line. Seems like a ridge cap is missing?? when it comes to the excessive use of the mortar, that represents poor workmanship by the contractor, and stated by the owner as well. In addition, the mortar applied on the top needs to be redone because the mortar has cracks from start to finish. The company did come out and redo the lower roof but did not do the top. I asked the supervisor "*****" why not the top and he responded, he was told to do the lower part of the roof only. I reached out to **** and even sent an email asking why only half a job. No one responded. I agree with Eagle Tile that it will not affect the integrity of the roof nor the warranty.
  Response to the flashing: referring to the welcome letter from Greentek. In the initial Eagle tile quote, which is the description roof replacement proposal, there are 12 - line items. The line I'm pointing out is line (number 9): remove and replace all penetration. Flashing is recommendation, is consistent with good roofing and flashing practices and roofing standard methods prescribed in the ********* Concrete and ********************** Manual on page 18, Detail MC-02, note 2, Which states" All penetrations require deck and tile flashing." In addition, the tile roofing industry also covers penetration- flashing recommendations in our ******* High Wind Concrete and ********************** Manual. Now directing to the terms and conditions, Number 1, the last sentence gives me an opportunity at my choice to purchase at additional cost to replace metal 1, flashing with counter flashing is $12 per linear foot. In my initial complaint, I asked the supervisor (*****) if they were replacing the flashing and he responded, "it won't be necessary." I will provide pictures to show the insurance field l inspector identified this as one of the penetrating points where water entered my home. Flashing should have been considered and replaced. Greentek responded, it wasn't included in the scope of the work, again poor workmanship. Just like the supervisor informed me, there could be underlying damage as they demolished my roof, so why not replace the flashing that I asked to be replaced. This reflects the original description in terms and conditions of Greentek welcoming letter. 
  Addressing ****************, he acknowledged during the August 18th, 2023, ****** video that the flashing would be straightened out. He also went on to say that there is a ten-year workmanship that his company fully intends to honor. This is where I have a serious issue., First, where the initial leak occurred, the company did not replace the flashing where the water entered my home. Hypothetically speaking, when my roof leaks from the initial leak under the flashing, how does the workmanship warranty apply to the flashing when the contractor never replaced the old flashing?  Therefore, I believe IN doing business the old-fashioned way, which is "payment due when services are rendered." In addition, per our contract agreement, how do you propose that all warranties are null and void, if payment is not made in full, especially when the job is incomplete? Is the new business approach? in plain words, I need the workmanship done to completion!
  Payment: I have never received an invoice, the first observation of an invoice from Greentek was when it was generated in their response to the BBB. Now August 1st, 2023, at 10:34 AM, I received a text message from ***************************, reaching out to see if she could coordinate getting the final payment or would it be best to send the final invoice over to me. I responded to the same text, "yes, but I would like to know how the company is finalizing payment when there is still work to be done, I never received the invoice?" I will Include the text messages at the end of this response. Please know that the balance is not an issue, but the future workmanship warranty is my concern. How can you warrant an issue when you didn't repair or replace? Any leakage where the old flashing was not removed or replaced, will fall on my responsibility. How do you repair the entire roof, without removing old flashing and replacing with new flashing? This needs to be corrected and done right.
  Attachments: text messages from employees at Green ***** photos that counter the company photos of the top of my roof, the original welcome letter from Green **** and warranty enclosed.
  
  Sincerely,
  
  ***************************
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/20/2023

  All issues the homeowner is referring to our cosmetic issues and do not affect the integrity of the roof. As per the contract the homeowner signed he has a 10 year workmanship warranty if there are any leaks or the integrity of the roof is compromised we will come back out. However that is null and voided if payment for the contract is not paid in full. We mentioned the final invoice when we had a zoom call with the customer, he stated he wanted to find another company to fix the "issues" and then deduct that from his bill. We have not heard from him since.

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20509269
  
  I am rejecting this response because:
  In response to Greentek, we had a zoom meeting on August 18, 2023,we wanted the issues addressed regarding our roof.  The owner, ****************** mentioned in the meeting,he would be sending a crew out to correct the flashing and the excessive mortar on the roof of our home. That has not happened!  During the zoom meeting, I mentioned that I have (3) estimates from roofing companies that can come out and rectify the issues (flashing, excessive mortar, cracks and straighten ridgeline on top) of the job that has been done by Greentek.
   **************** wanted to know the (3) estimates of the companies I reached out to, and then he immediately retracted and said, if I brought another company in to rectify the issue it would default my 10 -year warranty.  Therefore, I do not want to lose my 10-year workmanship by bringing another roofing company to rectify the issue that Greentek has caused, but if I could still honor my 10- year workmanship warranty and keep it in place, I would gladly bring in someone to rectify the issues with the roof with a deduction from the balance that is owed to Greentek.  
   In addition to that being said, to this day my consultant **** has not reached out to me for a final payment, nor has Greentek reached out to us for a final payment, they have not sent an invoice to us and the only mentioned of an invoice was doing the zoom meeting on August 18th. Therefore, they keep insinuating that we have not paid the balance. First of all, we do believe when services are done and the job is complete, there is no problem with rendering payment,but just to be clear, Greentek has not sent an invoice to us (hard copy /electronic copy) nor have they reached out to us to try to fix the issues. The job continues to be incomplete!
  In conclusion, we do not feel like we should be constantly calling and reaching out to this company to come out and rectify the issues with our roof.  However, this speaks large volumes of their customer service and their concerns of customer satisfaction,which contradicts their meaning of being concerned about their customers and satisfaction. I do not think they have high regards for us as being customers the way that things are being handled with just rectifying the issues with our roof so we can pay them and get them out of our hair!
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/29/2023

  The customer has the contract he signed, he paid the deposit so the remaining balance is owed.We do automated emails, he received one on 6/6/2023 that showed the balance that was owed. Also stated in our terms and agreement regarding the warranty, there is NO warranty if Greentek is not paid in full. The issues again, do not affect the integrity of the roof, therefore the balance is owed. 

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20509269
  
  I am rejecting this response because:

  We are rejecting the response from Greentek Property Solutions, LLC. Im directing this response to the owner, Mr. ********************** Ive notice through each response from your company there seems to be a misconception that your company has presented a final invoice. Honestly speaking, the date someone stated that I received an invoice in June, this is a lie. In ************* came out at our request to take pictures of the top of the roof to present to you and we asked for a meeting to be set up to speak to you, and our consultant honored the request and after reaching back out to **** he had the goggle video set up to speak with you. There are no automated emails being generated to either email or text messages we have on file with your business, as a matter of fact we have pursued your company for just simple consumer satisfaction, which at this point we are not getting. Logically speaking, we have a balance and have a difficult time getting consumer satisfaction. Therefore, the ten-year workmanship after final payment will be a big challenge to get your company to honor. Im stating, We owe a balance and cant get anything done; therefore, I know when final payment is made, we are screwed. This is how all the back and forth has been very bitter for us and theres no honesty with your office personnel. I asked to have ******************* the business the same way we started business, and to the present day still nothing, only false allegations. I didnt realize we needed to keep calling your business to help clear up what you call cosmetics (excessive mortar, cracked up) and you stated someone would come out and straighten our flashing that should have been replaced along with the new roofing. You mentioned that it wasnt in the scope of the job, but it should have been. I really need to know if/when I leak where the old flashing will you honor in the warranty? In addition, to close have our consultant call and set up a date and time, just like we started, professionally. To be in business for six years, you know honesty and consumer satisfaction are the biggest issues for becoming successful in the future.
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Greentek this year to replace my roof and I trusted them because this referral came from a trusted friend that works there. Well, they did a horrible job on three areas that wasn't approved by the *************. They came out attempted to correct under the supervision of a roofer friend of mine and also the ************* wouldn't approve it until they corrected it. When they came out the workers didn't know how to fix it, so they did a botch job that looks horrible. The ************* came out and told me that it was a bad job and that my roof would leak for sure in 5 years that they can't control the poor workmanship but would approve it. WOW... So, I called the salesman, and he came out and took pictures when he seen the job, he said this is unacceptable and would have them correct it. Well after several emails and calls no one will email me or call me back. I wanted it corrected. But I can't trust them to come and correct it because when they came out to fix what the city asks them to correct, they did a horrible job. My last email to them was for them to release me from the contract so i can get another company to correct it and make it right so I won't have a leak in 5 years. I'm not sure how these people have good reviews they have to be fake. They do not return emails or calls and did not do a professional job. they took the money and ran with it. I HAVE LOST FAITH IN COMPANYS THEY ARE LIARS AND DO NOT STICK BY THERE WORD. I want out of my contract with them ....

  

  Business Response

  Date: 01/10/2023

  **** sent an email to **** on 11/11/2022. So yes we did respond to this request. We are working with the Homeowners on dates on when we can come by between the holidays everyone's schedule has been all over the place.

   

  This was the response **** sent on 11/11/2022

   

  "Thank you for bringing this to our attention. Some of the things stated by the customer are not entirely correct. The last time we spoke to this customer was back at the end of May 2022, close to 6 months after her complaint was written. I have attached not only the passed permit inspection, but also the customer's warranty certificate, which states she has a 10 year workmanship warranty. So even if her roof did in fact leak in 5 years, she would call us and we would come out to correct the issue at hand
  
  The original reason her roof did not pass inspection was not because of a "botched" roof job.  We had to redeck as it was not up to code.  The created the roof to raise by 3/4-1 inch. When isntalling the drip edge and with the raised roof, the drip edge not allowed water to run on the fascia. In order to correct it, we had to remove the 1x2 which we did per the buildig inspector. However, the customer still was unhappy.  
  
  
  Since her complaint on BBB, we have reached out to the customer and out of good faith and having this customer be 110% satisfied we are going back out within the next 2 weeks to address the customer's issues that are outside of our original scope."