Customer ReviewsforProgressive Remodeling and Roofing

Excellent roofing job with quality materials. Very pleased with crew and project lead. Work done in a timely manner with care to preserve and cleanup. Took the time to explain to me the process and expectations. Highly recommend!

Thank you for your feedback and appreciate your review. We always strive to provide exceptional service and hearing from our customers helps us to improve our products and services to our valued customers. 

Extremely unprofessional. DO NOT USE THIS COMPANY! Tore the pool screen damaged the chimney,broke 5 large cement driveway slabs would not fix them properly.

Hello,and thank you for the time spent reviewing and posting Progressive Remodeling and Roofing's response to a recent negative review and complaint lodged by ****************** There are 2 specific yet separate topics addressed in her complaint and our response.

************contracted with PRRC to replace his roof and was confident in our ability to do so.In most cases, in *******, materials are roof-loaded by all the big roofing supply houses. This is standard operating procedure to help alleviate some of the physical stress and also enhance safety for the men and women in what's by its very nature is inherently a difficult and dangerous job to begin with.

It was during the roof-loading process that the weight of the delivery truck and the age of the cement driveway met, causing additional cracks to the already cracked surface. Even though both these factors have nothing to do with PRRC or our ability to do what we do best, when informed of the issue, we immediately remedied the concerns and provided a substantial credit to our customer (more than enough to cover the expenses to repair).

When a home is getting a new roof, your home becomes a construction zone, in which people and materials are moving about at a rapid pace. During our build, a small area of the chimney had some plaster chipped which we took care of, we also had a piece of material that came off the steep roof and punctured the screening on 3 panels. We again immediately took notice, and our project manager went ahead and had a substantial amount of the screens replaced. 

We responded swiftly to reconcile the incident that did not involve our crew or company along with the concerns during the build on the roof that resulted in a betterment to the home.

Of note, ****************** was not present during the build as she was out of state. ************who entered into the sales agreement with Progressive Remodeling and Roofing not only thanked us for a quick response, he also let us know that we did a great job and was pleased with how everything was handled. 

Hello, and thank you for the time spent reviewing and posting Progressive Remodeling and Roofing's response to a recent negative review and complaint lodged by Melissa B. There are 2 specific yet separate topics addressed in her complaint and our response.
Doug B.contracted with PRRC to replace his roof and was confident in our ability to do so. In most cases, in Florida, materials are roof-loaded by all the big roofing supply houses. This is standard operating procedure to help alleviate some of the physical stress and also enhance safety for the men and women in what's by its very nature is inherently a difficult and dangerous job to begin with.
It was during the roof-loading process that the weight of the delivery truck and the age of the cement driveway met, causing additional cracks to the already cracked surface. Even though both these factors have nothing to do with PRRC or our ability to do what we do best, when informed of the issue, we immediately remedied the concerns and provided a substantial credit to our customer (more than enough to cover the expenses to repair).
When a home is getting a new roof, your home becomes a construction zone, in which people and materials are moving about at a rapid pace. During our build, a small area of the chimney had some plaster chipped which we took care of, we also had a piece of material that came off the steep roof and punctured the screening on 3 panels. We again immediately took notice, and our project manager went ahead and had a substantial amount of the screens replaced. 
We responded swiftly to reconcile the incident that did not involve our crew or company along with the concerns during the build on the roof that resulted in a betterment to the home.
Of note, Melissa B. was not present during the build as she was out of state. Doug B. who entered into the sales agreement with Progressive Remodeling and Roofing not only thanked us for a quick response, he also let us know that we did a great job and was pleased with how everything was handled.