Business ProfileforReds Team Sports

The items were supposed to be shipped to myself, *******************************. My mother, *******************************, placed the order using her debit card, so the billing information is hers. I am uploading the receipt. We placed the order on 7/14/22. When trying to call the company, you do not get an answer, only a voicemail.( Most of the parent's of the students at my son's school, have shared the same experience.) So, I emailed them on August 8th, 2022 asking for my order status. They ultimately answered that I would get it in 2-3 weeks, which was going to be way after school already started and this is the only place we can order our school uniforms from. With the high prices of their clothes, I could not afford to buy a temporary set of uniforms that he wont be able to keep wearing all year because his school requires the uniforms with the logo from Red's Team Sports. Now, today 8/31/22, I got an email from the company stating that my order is being shipped out, and the most important part of the order, which are the polos because the polos have the school logo, are backordered until November. This is absolutely unacceptable. They never told us that the orders were backordered when we placed it or when I checked on the status twice after wards. They keep giving time frames and deadlines that they cannot meet. We spent $366.39 on 17 items. We have not received one item nor have we gotten any tracking information. I just want my son's school uniforms since the company has been paid for going on 2 months already. I do not want to have to spend more money on uniforms that he wont be able to wear to school for more than about a month.