ComplaintsforMaximum Security Services
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Complaint Details
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Initial Complaint
10/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Thank you for your prompt response to my query. Below is my complaint against: MAXIMUM SECURITY SERVICES ******* E., PRESIDENT (XXX) XXX-XXXX 106 S BUNGALO PARK AVE., #B TAMPA, FL, 33609 ****@MAXSECURITYTAMPA.COMF FLORIDA LICENSE ** ******** Over the last four years , Maximum Security Services of Tampa provided home security services to me at my former residence at **** ****** ****** ****** **** XXXXX. In October 2020, we made a lump sum payment of $468.72 to cover the monitoring service for one year through October 2021. In late spring 2021, I was planning to move to a new home in Wesley Chapel and spoke with M E., PRESIDENT of the Maximum Security Services about stopping the security monitoring service at my former home. He told me to call him back after we moved out. He also agreed to send me a refund for a prorated portion of the annual monitoring service charge. When we moved, I called Mr. E. to stop the monitoring service and gave him my new address in ****** ******* *** After waiting for several days, I called Mr. E. to find out the status of the refund, (about $90). He promised to tell his accountant same day to send my refund check. Nothing happened for few more days. When I inquired, he said the check is in the mail. After another week or so, I called him and he said they had sent the check to my old address and it was sent back to his office. This was not very likely since I had requested the Post Office to forward my mail and I was getting forwarded mail. I asked him to send me the check directly to my new address. He mentioned he could use some electronic system to make the payment but I was not very familiar with electronic payments and was worried about any spam risk resulting from sharing my bank information. I preferred a regular Bank check. It now has been over three months since my initial request to stop the service and we have not heard from Mr. E. in spite of several reminders. I hope Better Business Bureau can help resolve this issue by having Mr. E. send me the prorated refund. Please let me know if you need any additional information. Thank you for your help. Sincerely, ***** ********* ****************@gmail.comBusiness response
11/10/2021
Business Response /* (1000, 7, 2021/10/28) */ Business Response taken verbally by BBB: We are going to send him another check to the address he provided to the BBB. The last check appears to have been lost in the mail. Consumer Response /* (2000, 9, 2021/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.