ComplaintsforShooters World, LLC

• Initial Complaint

  02/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a Silencerco Omega 36M back in Dec 2021when Silencerco ran a BOGO promotion. At time of purchase ATF eForms were not available. Your store personal processed and mailed off my paper ATF Form 4 for trust to the **** In my excitement I constantly checked on the status of my form. After a couple of months, I noticed the personal check I wrote was not cashed and checked on the status of my application. I mentioned to store personnel my concerns and was assured everything was fine. When my BOGO suppressor came in, I was notified by store personal that ATF never received my first application which confirmed my suspicions. At this point in time, it had been 6 months since the purchase of the first suppressor. So, my first suppressor was reapplied, and the second suppressor was processed again by store personnel. Recently I received 2 disapprovals from ATF on both forms, due to an outdated Responsible Person Questionnaire from 2016. This will now be over 2 years and both Form 4 had to be resubmitted. By the time ATF approves my application it will be more than 3 years before I will be able to take possession of my suppressors which is unacceptable and not fair to the customer. It's like buying a car that I can't take home due to dealership incompetence. If needed I can send over the original, disapproved, and resubmitted forms. I have been a customer of ********************** since the store first opened in *****. I was there when a customer shot range officer who had his leg amputated in DEC 2019. So, I have stuck with your brand through thick and thin. I guess December isnt my month with Shooters World. I know I am not the only customer but any assistance or something would be greatly appreciated. This is one way to lose a loyal customer.

  Business response

  02/28/2024

  To Whom it May ****************************** did purchase his suppressor under our buy one get one free promotion that we were running at the time and both his suppressors are currently at our ***** location awaiting *** approval of his background check.  He filed his Form 4 documents with the *** while they were still filing paper forms.  We submitted his Form 4 along with his check and we were keeping ************** in the loop every time we received an update. During this time, our business was notified that the *** had unfortunately misplaced his form (along with those of many others) and we would need to resubmit the documentation.  ************** was then offered the option to file this second form electronically and we submitted the document for him the same day he completed it.  *** later informed us that the electronic form had been updated and everyone, including ************** who submitted the previous version of the e-form was denied due to the outdated e-form.  We resubmitted the correct electronic form with the *** just 7 days after his first was denied.  Since this time, we have not had any updates from the *** on the status of his Form 4.  Unfortunately, the *** is a government agency and as such, they refuse to divulge any further details on his case because it is private information.   They will only share with dealers whether a customer is approved, denied or pending but no further information as to what could be causing the lengthy wait time or when we can expect it to be approved.  The customer would need to follow up with the *** directly to obtain this information on his case.  We have no control over the speed at which the *** clears a customers background check.  We have communicated this information to ************** on many previous occasions and as much as we would like to give him his items, we can not do so until the government approves him.  ************** has continuously harangued our business in a variety of ways, including coming in to our store recently and harassing other shoppers.  We have been in constant contact with this customer and his items are reserved for him, untouched, until the *** approval comes through.
  
  Thank you,
  
  Shooters World

  Customer response

  03/01/2024

   
  Complaint: 21304857
  
  I am rejecting this response because: I have NEVER harassed any customers nor mentioned this to any customer at any location.Harassment (aggressive pressure or intimidation.) is a serious accusation, please list ************* when this occurred Second the only communication related to this matter has been initiated by the customer. Never once has a representative from Shooter's World reached to inform me that, an outdated form was used during initial submission, nor was the fact that the first form was lost, again this was all initiated by the customer and NOT the retailer. Us as a customer would have not known the outdated form from 2016 was revised in 2019 which is 3 years old. We trust and place faith in the retailer. Mistakes do happen and understand. Attached is the communication trial I initiated
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a firearm from shooters world and went to their range to use it for the first time and the ammunition got stuck and did not work. Shooter world sent the firearm to the manufacturer 3 months ago and everytime I ask what the status is they give me the run around. The employee there told be I got what I paid for. I purchased this at their store when they were having a gun show on sale. They should test products before selling it to the public. I have referred friends to buy there and have spent money at that store to be treated so poorly. I went there there half a dozen times and they have no answer. Today 12/15/2015 I went into the store to find out if they have followed up with the manufacturer and was told that the general manager is out of town and I have to wait till he gets back. At this point I just want my money back. You shouldnt be selling a product that doesnt work and giving the customer the runaround. I have purchased firearms from other facilities in the past and never had this issue.

  Business response

  01/03/2024

  We have called the customer and left numerous voicemails in regards to this issue and we have not received a callback. We are not firearm manufacturers, we are a retail store that sells other companies products. We have a lifetime warranty for all firearms purchased in-store. This warranty includes repairs on the firearms. This firearm was sent back to to ATI, the manufacturer on 11/13/2023. We have contacted ATI and they have said they are working on the rifle, but do not have an eta on when it will be completed. Firearms are final sale, and cannot be returned. The customer signed this policy when purchasing (attached). The repair time is out of our hands, and we must wait on the firearm to be returned. We cannot test all guns as the customer suggests, as that would make all of the guns we sell "used". 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  9/22/23 Went to Shooters World to purchase my Dream gun around 6:30 pm. Picked out what was deemed to be a NEW *** ***** **** Legion and purchased.9/23/23 Came home from work and took the **** apart to clean prior to shooting only to find that the gun had excessive powder residue throughout indicating that the gun had been fired numerous times. After cleaning the gun I logged onto my account with *** ***** to register the gun only to find that the gun was previously registered.9/2423 Went to Shooters World ****************************************************************************************************************** my assumption that the gun had been fired as well as there was not way the gun had been registered with *** *****. The Manager said that the gun had probably been test fired by ***. Basically there was nothing I could do and that I was stuck with the gun.9/25/23 Called *** ***** @ 9:30 am and spoke to ****. After I told him about trying to register online in my existing account with Sig he informed me the gun was already registered and the Legion coin and range bag had already been applied. He would not divulge the register owner due to confidentiality reasons. He said the gun had shipped from Sig in January 2023 and had been registered September 2023. He also indicated that all weapons leave the *** ***** factory clean with no residue from test firing.9/26/23. Called Shooters World at 4:30 pm and asked to speak to the General Manager. Told the person who answered that I was a very unhappy customer. After a brief hold he came back on and said the ** was away from his desk but he would leave a message on his desk for a call back.9/27/23 No call back from Shooters World!All I wanted was a "NEW" *** ***** **** *************************** - Principal LLC

  Business response

  10/12/2023

  To whom it may concern,

  Our company is dedicated to providing our customers with the best firearm experiences.  Our team assured ******************** that the firearm he purchased was brand new and had never been used, with the exception of a test shot which we initially fire on all of our firearms before selling them to the public.  A representative has reached out to this customer directly from Sig ***** and confirmed that the firearm was new and that the confusion was due to an error on their part.  Sig ***** has also offered the customer a new barrel to help ease the customer's frustration.

  We hope this communication is helpful.  If you need further information, feel free to contact us.

  Thank you,

  Shooters World Marketing

• Initial Complaint

  07/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 6, 2023 I attempted to make a purchase of a **** on the shootersworld.com online shop. After filling out my information and entering my debit card, I received an error stating that the transaction got declined and to please try again. Once I tried again, I receive the same error. To air on the side of precaution, I checked my bank account and to my dismay I saw two charges for over $800, even though I never received a confirmation of my purchase, or a tracking number for the firearm. When I contacted shooters world, all I received was an email address to contact them and address my claim. Not even a phone number. Still waiting on them to contact me back with more information.

  Business response

  07/07/2023

  To whom it may concern,

  This customer was charged twice for his purchase due to a technical glitch in our system, as it is a newer system that we are currently launching. We did however respond to **************** concern immediately and his funds were refunded the same day.  The customer was advised to email as this is the quickest way to reach us but our phone numbers are all posted very clearly on our website. The customer also advised he would be removing the complaint he placed with your organization against our company.  Feel free to contact us if any other information is needed.

  Thank you for reaching out to Shooters World.

• Initial Complaint

  04/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  My name is *******************************, and I was a loyal customer of a store named **********************. On Wednesday, April 5, 2023 I traveled to Shooters World, located at ****************************** I went there to purchase a scope for my ***15. While entering the store I wasnt even greeted by the first associate. I found another associate and asked about scopes. The associate pointed me to a salesman named ****. We started talking about how far ***15 rifles can shoot. He asked to see my ***15. After opening the case I was told I didnt have an ***15. I actually purchased a nine millimeter MP4. I then asked how far my MP4 shoots and he said the ***15 bullets went much further than my MP4. I asked what **** felt was the best ***15 with scope already attached and he led me to an Arco ***15. The price shown was $1192. I asked **** if the scope can be mounted before I leave and he said yes. I then asked if I would be charged extra for the mounting of the scope and **** said I would not be charged.**** had me go to a tablet and put all my information in for a background check. While waiting I realized that a representative sold me an MP4 when I asked to purchase an ***15. Before I paid for the Arco ***15 I asked **** to get me a manager so I can speak with him. ******** arrived at the counter and I told him that further training is needed for his associates because I was sold the wrong rifle back in July 2022. ******** was the rudest, most arrogant manager I have ever dealt with. He states there is nothing he can do about it because it was a long time ago. I explained to him that I wasnt asking for anything just letting him know the associates need to be trained better. I felt that his management skills are mediocre at best and informed him of what I felt. I then asked to refund my purchase and I would take my business elsewhere. ******** said if I did that he would charge me a 25% restocking fee. Long story short no gun and charged me $303.68 for nothing.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 12/10/2022 at 19:00 (7pm)I paid ***** at shooters world for the next services:One hour of shooting 10/per person 2 people Rent different firearms experience ***** fee 3 cases of ammunition for 17.50each 52.50 Fees and taxes ***** total.Although the kicked me out of the business for a problem that had absolutely nothing to do with me, for something that another person in the boot beside us did.From those services then I only got:30min instead of one hour,Only one firearm rent instead of many,And I returned one case of ammo of the three, brand new inside of the box.The manager kicked me out when I was trying to solve the problem with the cashier regarding the services that I couldn't get, so next morning the police showed up at my house with theft charges, which I turned down by calling the business looking to pay for what I owe, and the charged me full price, they even took from me the money from the ammo that I returned. I explained the whole situation to the manager on the phone and she didn't try to solve the dispute. So now I'm looking for help.

  Business response

  12/15/2022

  Hello ******, your review is inaccurate. Your party violated our safety rules, repeatedly (which you agreed too and signed off on), one of which was pointing a loaded firearm at our employees and other customers (known as flagging). We gave your party a warning which was disregarded. Your party went on to become belligerent and disruptive to other customers. A member of your party also became physical with a member of our staff. Your party then refused to pay, and the police had to be called. While we always strive to provide our customers with the best possible experience at our ranges, we can not entertain reckless behavior that will endanger our customers and/or staff. We expect that our customers are mature enough to know that we are handling firearms and common sense is required. We do not have any record of a return as you are stating. You are banned from our facilities, and we will not be discussing this further. 

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