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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
i used this company for solar panels, it took a year to connect and now they are not working.Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I am writing to file a formal complaint against AC/DC Solar LLC concerning a solar panel system I purchased and installed at my home. The details of my complaint are as follows:On 1/22/21, I purchased a solar panel system from AC/DC Solar LLC for a total cost of $38,474.94. I was verbally assured that the system would produce approximately 80% of my energy consumption. However, despite these assurances, the solar panels have consistently produced only about 35% of my energy needs, as evidenced by the attached records.In addition, the cost of installation, combined with ongoing electric bills, has resulted in a higher overall cost than if I had relied solely on traditional electricity. In 2023, my average monthly electric bill was $124.99, a figure that should have been substantially reduced by the solar panels.Furthermore, despite several complaints made to AC/DC Solar LLC within the first year, they attributed the inefficiencies to my home insulation and outdated appliances. To address these concerns, I invested in additional insulation and replaced most of my appliances, including a central A/C unit costing over $3,000. Despite these efforts, the issue persisted, and AC/DC Solar LLC did not offer to install additional panels as stipulated in the contract.Additionally, the installation of the solar panels has led to damage to my roof, with leaks occurring between the mounting bolts. While the contract includes a warranty for such issues, I am seeking to have the panels removed entirely and the associated debt of $33,323 (as of August 8, 2024) addressed.As I recently retired and am no longer able to manage the financial burden of this investment, I am requesting your assistance in resolving this matter. I seek relief from the debt associated with the solar panels and would like to explore options for either having the panels uninstalled or receiving compensation for the losses incurred.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I went solar through AC/DC sometime at the beginning of last year, around February of 2023, we contracted for 30 YEAR payments, and a warranty and they were paid off in FULL by GoodLeap per my credit and a loan! My system as of two weeks ago started making a buzzing noise, Ive tried to contact them, the line is busy and hangs up. My FPL bill has already doubled, it's never made this constant strange noise before as of it's going to blow up? I'm a single mom of two small kids, I have no where to turn, I don't know who to call. And coming to file **** complaint I find out the business went bankrupt? How can that be so when GoodLeap paid them in full for all those accounts and customers like myself are continuing to pay monthly! Sounds corrupt and criminal to me, also when filing my taxes for this year my tax guy informed me I was lied to about a tax credit that Florida was supposedly offering to go solar so now my bill with balloon for a service that is not working properly or any longer and may be dangerous current! I need contacted immediately. I would like to now how we are moving forward with warranty, repair, or cancel the loan, remove it from my credit report as it stops me from getting ANY other loans at all for home repair, and come get your stuff off my roof thank you very much!Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Date of transaction was on 08/22/2022 Amount pay to them $39,165.02 They install my solar panels, they are not working at all and they under warranty, I have try to rich them for months and cant get a hold of them. Now Im stuck with a loan for the solar panels and my regular electric bill. I can not afford to pay both of them. I just want them to take this solar system off and return the money back to the company that gave me the loan for the solar system. The first time that the system was not working it took them over 4 months to fix it, and now is not working again for over 2 months. They scam me. Is not fair at all.Initial Complaint
06/26/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I have issues with my solar system installed by ac/dc solar there is no answer after original contact stating they would come and inspect system not working it is still in the warranty period every time I attempt to call nothing but a busy signal. This has been going on for two months now there needs to be info on who will be providing service workInitial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
******** AC/DC Solar LLC received payment of $59,991.78 from Goodleap ( a loan for 25 years I borrowed at 4.99%). Payment was for installations and 25 years of service for maintenance, repair and if panels 25 in totals needed to remove and reinstalled. Now they out business. My roof need to be replace and now i need money for services to remove and reinstall panels and needed and how will get warranty that contract has. of course no answers from them i text and call.Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
tried to contact AC-DC solar for resolving a low power production and found that they went bankrupt.No phone numbers, no email, they just disappeared, and the problem stay there.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
tried to contact AC-DC solar for resolving a low power production and found that they went bankrupt. Solar Edge customer service recommended some local installer (****** Solar) which i called to check the system. the new installer found that:panel configuration was not installed as planned some panels were never connected what was connected was only partially working and i had to replace some optimizer. after recent service i had to pay 1400$ out of pocket. this service should be reimbursed from AC/DC solar since it is within the warranty termsInitial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have tried unsuccessfully to reach AC/DC solar for over a month now. I have 2 inverters that are not functioning and cant get them serviced because I cant contact them. Im paying for a service that is not fully functional and its costing me more money on electricity. I need this issue resolved and information provided for who is responsible to continue maintenance on the solar system.Initial Complaint
05/22/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
After numerous attempts to reach a representative from AC/DC left messages along with call back requests indicating my solar system that's only a few years old is down not working and is still under warranty supported by documents for a period of 30 years of service. Please return my call to set up time to repair solar system installed in 2019.
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Customer Complaints Summary
52 total complaints in the last 3 years.
32 complaints closed in the last 12 months.