ComplaintsforSolarWise Energy Solutions LLC
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In 2022 Myself and husband wanted to go solar. SolarWise Energy Solutions contacted us in April to sell us a system after a few issuses it was installed on November 6th at this point a week later failed inspection which i felt at the time was nothing new 4 days later 2 Worker came to repair the failed issuses while here they pretty much did half the work and left. One week later we failed inspection again after they came out again we finally passed got the ok from Duke energy to connect. Since December the first we only have 11 of the 30 panels working and i can not get anyone to call me back or get anyone to come out to fixit. I had to call the company that made the system to find out what was wrong with the system they told me multiple issues where here and they need a technician on site to fix it that was December the 29th. As of today all i get is lied to by ***** at Solarwise and by **** at Solar Ray. Solar Ray is the subcontractor that solarwise has hired to do my system. One of the parts needed to fix my system has never came in and i keep calling them 2 to 3 time a week to get a solution to this problem My husband and I went into debt for ********* for this system and can not reap the benifits from it and have already paying the bank. Payments started 60 days after install which i was promised would be fulling running by then. Last 5 days been trying to contact owner of solarwise and can not get a response from him. 8 days ago I found a wire on the system totally disconnected. **** has promised since 1-18-23 to come out everyday to fix but always has an excuse why he can. Please help me.Customer response
02/06/2023
I have heard from the owner of solarwise he has promised all problems will be fixed.
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Contact Information
Business hours
Today,10:00 AM - 5:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.